Albert Risch | Page 5

The person handling my service was not available, so someone else jumped in and got me checked in and checked out quickly. someone else jumped in and got me checked in and checked out quickly. More

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Great service easy to deal with took care of me. The new manager is amazing The new manager is amazing More

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Service Department has gone downhill and it seems to be getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would of taken longer if I didn't ask about it. We are more worried about our cell phones and personnel calls than helping the customer. I think I will be going elsewhere for my oil changes. This use to be a great place now I can say it is one of the worst places. More

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Service department appears to need more staff. They are very busy and communication is poor. They are very busy and communication is poor. More

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Nice and clean, but lack follow through with clients. Need to keep them up on the status of the work being done. I spent 4 hours there for a oil change and a map update. Need to keep them up on the status of the work being done. I spent 4 hours there for a oil change and a map update. More

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They were professional with their communication and upfront with pricing and diagnostics. Will use them again upfront with pricing and diagnostics. Will use them again More

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The service associate was helpful and answered all of my questions, but the service cashier lied to my when she told me that if I took this survey I would received a $100.00, credit to be used on my next se questions, but the service cashier lied to my when she told me that if I took this survey I would received a $100.00, credit to be used on my next service or in the parts department. But as the email indicated I would be entered for a CHANCE to win up to $100.00, in gas vouchers. Clearly I was lied to. More

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The service associate was helpful, courteous, and he answered all of my questions regarding my visit. answered all of my questions regarding my visit. More

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My vehicle was done and parked after Oil change but sat for 15 min before I asked another person to check in on it. Also no next oil change sticker was put on the vehicle for 15 min before I asked another person to check in on it. Also no next oil change sticker was put on the vehicle More

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Very friendly service! Service advisors are knowledgeable and the service manager has been very helpful and accommodating! Service advisors are knowledgeable and the service manager has been very helpful and accommodating! More

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