Alberto Benot

I am writing to express my deep disappointment with the service I have received at Executive Jeep Nissan over the past several weeks. It began when I came in for an oil change. Following that visit, I was service I have received at Executive Jeep Nissan over the past several weeks. It began when I came in for an oil change. Following that visit, I was told a vehicle inspection overview was sent to me however, your records had the wrong contact number on file, so I never received it. No one followed up in person or made any attempt to verify I had gotten the information. I only learned about the oil leak when checking out instead of asking if I wanted to address it then. I then scheduled a follow-up appointment online to address the oil leak, as I do not have time to coordinate over the phone. When I arrived, a service advisor began taking my keys without any explanation. I was not informed that I would need to leave my vehicle, nor was I walked through what the appointment would entail. I had to ask what was happening. The vehicle was inspected and the leak was confirmed. I left with the intention of scheduling the actual repair at a later date, because I was told I would have to schedule it for another day. Two days after picking up my car, my engine began overheating. I was stranded at night, in an unfamiliar area, and had to purchase coolant out of pocket and arrange a tow truck at my own expense totaling over $300 in unexpected costs. Because waiting was not an option, I took my vehicle elsewhere to be repaired, which cost me $1,400 out of pocket. The timeline here is difficult to ignore. My car had no overheating issues prior to being in your care. I am requesting a conversation with someone in leadership to discuss how Executive Jeep Nissan plans to make this right. I am seeking full reimbursement for the repair cost, the tow, and all related expenses. I have retained all receipts and have documented the full timeline of events. Thank you for your prompt attention to this matter. Tameka Tomlinson More

by JUNELLE424 Verified Customer Verified Customer

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My recent experience with Executive Nissan could not have been better. I was in a difficult position with my car broke down unexpectedly. The service manager Alberto worked with me to get me up and running i been better. I was in a difficult position with my car broke down unexpectedly. The service manager Alberto worked with me to get me up and running in a surprisingly short period of time considering I did not have an appointment for service. He understood how important it was to have my car functional again. His constant communication with me through out the process was very comforting. I would not hesitate to recommend Executive Nissan to anyone. More

by PAPAPOOIE2 Verified Customer Verified Customer

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I've experienced nothing but long waits and issues with the Service Department at Executive Jeep Nissan. Most recently, on February 5, 2026, I had an appointment for an oil change at 7 a.m. I had also as the Service Department at Executive Jeep Nissan. Most recently, on February 5, 2026, I had an appointment for an oil change at 7 a.m. I had also asked that they re-check a noise my car had been making ever since my last oil change there last year, and that my passenger's side rearview mirror be replaced due to damage to it. More than 5 hours later, they had not begun any work on my car. The rep. also said the mirror replacement would be over $1,300. I had a mechanic friend of mine order the mirror unit and it only cost $120! I've been a customer at Executive Jeep Nissan for years and will never, NEVER, go there again More

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Pleasant experience, KEMAR listened to my concerns, Technician road tested and confirmed my concerns. Was updated on progress of repair throughout its time at the dealership .Repair work was complete Technician road tested and confirmed my concerns. Was updated on progress of repair throughout its time at the dealership .Repair work was completed to my satisfaction. More

by odanyboy56 Verified Customer Verified Customer

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Easy to make an appointment. Staff was polite and did not try to oversell services. Idea inspection was nice to see and honest with recommendations of needed services. Staff was polite and did not try to oversell services. Idea inspection was nice to see and honest with recommendations of needed services. More

by tjmjr31 Verified Customer Verified Customer

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Shannon was super nice and helpful. I appreciated her professionalism. The dealer has been very good too. I appreciated her professionalism. The dealer has been very good too. More

by JAMESCHAREST Verified Customer Verified Customer

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Great service by Sal and the service team. Will definitely be back to get more service. Will definitely be back to get more service. More

by HENRIMICHAUD Verified Customer Verified Customer

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I was looking for a reliable car that I would love to drive with a price I could afford. I got both thanks to Matt Moody and Executive North Haven. drive with a price I could afford. I got both thanks to Matt Moody and Executive North Haven. More

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Service done professionally and on time. I was communicated with all the way through and provided options for pickup I was communicated with all the way through and provided options for pickup More

by JUSTIN.GLADWIN Verified Customer Verified Customer

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I have always had good luck dealing with this service center. I purchased the auto new and have always had my service done at Executive. I have a 2013 purchased in 2012. center. I purchased the auto new and have always had my service done at Executive. I have a 2013 purchased in 2012. More

by Tom Verified Customer Verified Customer

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