Alberto Casillas

Due to some complications on my end it took a little longer than expected. But Alberto worked with my husband and I non stop and really helped me achieve my goal of getting my dream car. He worked very longer than expected. But Alberto worked with my husband and I non stop and really helped me achieve my goal of getting my dream car. He worked very hard to help me and we worked everything out nicely. He knew how important getting the 4runner was for me and knew it was that car or no car. We drove down there twice and each time we were treated great and with respect. From the test drive, I knew it was the car for me. Without Alberto's persistence, patience, and determination I would have not walked away with my car. He didn't stop until it was all finished, and I am so grateful for that. My husband and I know for a fact if we hadn't gotten him it wouldn't have happened. I would recommend anyone to come to Tracy Toyota and make sure you work with Alberto when looking for your next car. If we want a new car in the future, we will be sure to come back. He's not your typical pushy cars salesman and that was such a relief as I felt he truly understood what I was looking for and didn't try to sell me on something I didn't want. I love my 4runner more than anything and will always be grateful for his help! Thank you so much Alberto! My dogs and I have already had some great times More

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Great straightforward experience buying my new toyota. No hidden charges or upsells. Enjoying my purchase No hidden charges or upsells. Enjoying my purchase More

by loginovnd Verified Customer Verified Customer

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My experience was awesome with Alberto at Tracy Toyota. He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going th He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going there in the future but anyone that asks me about any good dealerships around, I will for sure Send them to Tracy Toyota and ask for Roberto. Shout out to the manager for approving my final price offer…and the closer who made it easier than filling out paperwork at the doctors office. I am very pleased. I recommend anyone to go visit the dealership whether you’re in the market now Or in the future…these guys will keep it real, keep it honest, and will definitely work with you and be vigilant to get you into a vehicle if you are in the market…thank you again Alberto and Tracy Toyota. More

by DANIELALOPEZ Verified Customer Verified Customer

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I bought Toyota Prius last month (05/29) at Tracy Toyota. I had great experience working with Al Casillas (Internet Sales Manager). He is friendly and courteous sales person who made my buying journey a seam I had great experience working with Al Casillas (Internet Sales Manager). He is friendly and courteous sales person who made my buying journey a seamless and pleasant experience. He was able to get us a good deal on the vehicle and kept us informed on when my vehicle was to arrive at the dealership. To ensure that my vehicle buying experience at the dealership was good, he showed up even though it was his day off. With him around, we were able to finish the paperwork and financing in couple of hours saving us time. Overall my buying experience at Tracy Toyota was great because of Al Casillas and I would buy again in the future from Tracy Toyota. Thank you, Al for great customer experience!! More

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The staff were very friendly and laid-back. They were helpful and not pushy at all. They were helpful and not pushy at all. More

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Very good service. Would come back to buy and share this experience with my family. Bruce did a phenomenal job and was able to track this car. Love this dealership!!! Would come back to buy and share this experience with my family. Bruce did a phenomenal job and was able to track this car. Love this dealership!!! More

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Everything was good, this is my first time bought a car by my self, but a dealer explained about everything of a vehicle. How was it work, including car history, any issues of a vehicle by my self, but a dealer explained about everything of a vehicle. How was it work, including car history, any issues of a vehicle More

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Easygoing and good communication through the whole process. Stress free and no pressure shopping here. process. Stress free and no pressure shopping here. More

by Kzxlvv3156 Verified Customer Verified Customer

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Sparkling clean,dealership with spectacular staff! Kudos to Alberto Casillas with a humble demeanor coupled with stellar service provided with 110% dedication! John Lau crowned the day with exemplar Kudos to Alberto Casillas with a humble demeanor coupled with stellar service provided with 110% dedication! John Lau crowned the day with exemplary experience with a dash of humor! More

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Smooth experience, most of the negotiation was done online and car was ready for pickup, when i got there. Al and Bruce both were great in getting everything done quickly and smoothly. online and car was ready for pickup, when i got there. Al and Bruce both were great in getting everything done quickly and smoothly. More

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