Alberto Espitia | Page 5

I contacted Ferguson Superstore via internet about a pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an inte pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an internet purchase as I am in an adjoining state. She then passed me on to Alberto Espitia in their Buick sales store. I told Alberto up front I preferred email communication. I told him which vehicle I was interested in and provided all requested information on my current vehicle to obtain a trade in value. He assured me he would get this to me right away. Over the course of a week, he never provided me a trade in value. He did call and leave a message once and texted but never provided a trade in value. I called him three times during the week and he was never available. I left messages. It would take him two or three days to follow up with me but I was not available and he did not leave a voice message (hence my request for email communication). After a week I called and was told Alberto was not available. I asked to speak to one of the sales managers. Imagine my surprise when I was told they had all left for the day. It was 4:30 in the afternoon. I then emailed Shane Ogburn, Sales Manager and explained my frustration and asked he assign me a new salesperson. I also said I would forego a trade in and just wanted to purchase the 2018 BMW X5. I never heard back from Mr. Ogburn. I checked the Ferguson web site the next day and of course the vehicle I was interested in has sold. It is disappointing I was never offered the option of placing a deposit on the vehicle to hold it while details were worked out. It is even more disappointing neither Alberto or Mr. Ogburn can return calls in a timely manner or at all. I've purchased 7 vehicles via internet and know it is possible to do so in an efficient and timely manner. More

Report | Print

Muchas gracias Alberto por toda la ayuda en comprar una nueva troca. Eso el proceso rápido y fácil nueva troca. Eso el proceso rápido y fácil More

Report | Print

I have mentioned to Alberto that I am not yet ready to purchase, but when I am he will be the first one I call! Great experience so far purchase, but when I am he will be the first one I call! Great experience so far More

Report | Print

Purchased a new 2500 no problem thanks to Alberto. I highly recommend this dealership if you are wanting a Truck! I highly recommend this dealership if you are wanting a Truck! More

Report | Print

Alberto was very helpful in the process of purchasing my Ford! Smooth and simple the way it should be. Ford! Smooth and simple the way it should be. More

Report | Print

My wife and I enjoyed Alberto’s calm and professional demeanor and the fact that he listened to what we wanted and shared a few options demeanor and the fact that he listened to what we wanted and shared a few options More

Report | Print

The dealer was a very good place to work with would recommend to my friends, where is my hat. recommend to my friends, where is my hat. More

Report | Print

Very good service and it was a very good experience Alberto is a profesional sales experience Alberto is a profesional sales More

Report | Print

Gracias Alberto por toda la ayuda. Cuando esté listo yo voy a visitar a Alberto para sacar mi nueva camioneta! Cuando esté listo yo voy a visitar a Alberto para sacar mi nueva camioneta! More

Report | Print

Alberto was very efficient and professional! He made purchasing a car quick and easy. Everything was stress free. He made purchasing a car quick and easy. Everything was stress free. More

Report | Print