Alberto Espitia | Page 4

The financing is painful still trying to finalize it 8 days later my deposit check was on the verge of being cashed when it should not have days later my deposit check was on the verge of being cashed when it should not have More

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Everyone was very nice and they worked hard for me to get the car I have at the payment I can handle the car I have at the payment I can handle More

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This was the most hassle free dealership I have ever been associated with my wife and I were treated with courtesy and respect I would definitely recommend your dealership to other people associated with my wife and I were treated with courtesy and respect I would definitely recommend your dealership to other people More

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Alberto and CJ were awesome! We love our Kia Carnival! The staff were all friendly and provided excellent service! We love our Kia Carnival! The staff were all friendly and provided excellent service! More

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They did a good job at handling business and making the customer happy 10 out of 10 customer happy 10 out of 10 More

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Excellent service and was a smooth transaction with a new car purchase over the phone. car purchase over the phone. More

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Alberto showed me all the information on the vehicle. The negotiation of the vehicle was quick, fair, and easy. After purchasing the vehicle Alberto went back and helped out with the detailing of the v The negotiation of the vehicle was quick, fair, and easy. After purchasing the vehicle Alberto went back and helped out with the detailing of the vehicle to help gt me on my way. Thanks! More

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Alberto was extremely helpful and made the whole process very smooth. They were also easy to work with on my trade-in. very smooth. They were also easy to work with on my trade-in. More

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Easy process of purchasing a used vehicle. very friendly and caring. Would be willing to purchase from them again very friendly and caring. Would be willing to purchase from them again More

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I contacted Ferguson Superstore via internet about a pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an inte pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an internet purchase as I am in an adjoining state. She then passed me on to Alberto Espitia in their Buick sales store. I told Alberto up front I preferred email communication. I told him which vehicle I was interested in and provided all requested information on my current vehicle to obtain a trade in value. He assured me he would get this to me right away. Over the course of a week, he never provided me a trade in value. He did call and leave a message once and texted but never provided a trade in value. I called him three times during the week and he was never available. I left messages. It would take him two or three days to follow up with me but I was not available and he did not leave a voice message (hence my request for email communication). After a week I called and was told Alberto was not available. I asked to speak to one of the sales managers. Imagine my surprise when I was told they had all left for the day. It was 4:30 in the afternoon. I then emailed Shane Ogburn, Sales Manager and explained my frustration and asked he assign me a new salesperson. I also said I would forego a trade in and just wanted to purchase the 2018 BMW X5. I never heard back from Mr. Ogburn. I checked the Ferguson web site the next day and of course the vehicle I was interested in has sold. It is disappointing I was never offered the option of placing a deposit on the vehicle to hold it while details were worked out. It is even more disappointing neither Alberto or Mr. Ogburn can return calls in a timely manner or at all. I've purchased 7 vehicles via internet and know it is possible to do so in an efficient and timely manner. More

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