Alec Thompson | Page 8

I went to heritage Toyota looking for a RAV4 hybrid I saw on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for customers to be suspicious of a car salesperson because of the negative stereotypes associated with the profession. From the start, Alec made me feel like I was a rockstar and was there to make my car buying experience seamless. The gentleman was polite, respectful and not at all pushy. He explained the hybrid process in great detail on our test drive. He is a true stand-up professional. I took possession of my RAV4 Hybrid on Saturday, November 1 I would recommend Alec Thompson at Heritage Toyota to buy their next vehicle. He is truly exceptional. On a 1 to 10 scale, my car buying experience with Heritage was indeed a perfect 10. I should also mention David Randolph, the Finance Manager. He was instrumental in my vehicle buying process having worked out the great numbers we could live with. David and Alec both, no question make Heritage Toyota a worthwhile dealership to visit to purchase your next car. More

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This is my second vehichle purchase from Heritage. No pressure, fair deals, and proffesional. This dealership is doing it right. No pressure, fair deals, and proffesional. This dealership is doing it right. More

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The entire staff was very friendly and supportive. I would definitely recommend this dealership to my friends and family. I would definitely recommend this dealership to my friends and family. More

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Had a great 1st experience with everyone we encounter! Highly recommend. Will bend over backwards to help you. Highly recommend. Will bend over backwards to help you. More

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Overall, I had a great experience purchasing my car. The sales person (Alec), especially my salesperson, was extremely helpful, knowledgeable, and patient throughout the process. They took the time to a The sales person (Alec), especially my salesperson, was extremely helpful, knowledgeable, and patient throughout the process. They took the time to answer all my questions, helped me find the right vehicle that fit my needs, and made sure the test drive and negotiation went smoothly. I really appreciated their professionalism and honesty — it made the entire buying process stress-free. However, my experience with the finance department wasn’t as positive. The finance representative I worked with seemed inexperienced and uncertain about several key details. It took much longer than expected to finalize the paperwork, and some explanations about the financing options lacked clarity. While everything eventually got sorted out, it did make the closing process less enjoyable compared to the excellent service I received from the sales team. Overall, I’m very happy with the car and truly appreciate the great work from the sales side, but I hope the dealership can improve training and communication in the finance department to make the experience smoother for future customers. More

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Excellent service, honest pricing, and a smooth buying experience. The team was professional, friendly, and made everything stress free. Highly recommend! experience. The team was professional, friendly, and made everything stress free. Highly recommend! More

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Very happy to work with nice people and understand I will recommend in my friends and family will recommend in my friends and family More

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Alec was very efficient and helpful. I really appreciate his help and patience. The vehicle he showed me is excellent. I really appreciate his help and patience. The vehicle he showed me is excellent. More

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I worked with Alec Ton a deal for a Sienna and was very happy with the whole process. Direct communication, good understanding of the customer, overall great experience. Chad and Wayne were great too happy with the whole process. Direct communication, good understanding of the customer, overall great experience. Chad and Wayne were great too More

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Everyone was nice and they worked hard to get my husband in the truck that he really wanted. in the truck that he really wanted. More

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