Alex Anderson | Page 13

I come 5 times I can't get the trunk lock and handbrake to be fixed !!!! to be fixed !!!! More

by HALIMOV.KAMOL Verified Customer Verified Customer

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I appreciate the honesty and objectiveness with which each service representative treats me. They advise me when the car needs work, tell me when I can delay acting on such repairs, and make time to fix each service representative treats me. They advise me when the car needs work, tell me when I can delay acting on such repairs, and make time to fix things I didn't know needed repair when I am in for a different service. More

by cmadden989 Verified Customer Verified Customer

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Fast customer service and great quality work. highly recommended. Always know my problem will be solved. recommended. Always know my problem will be solved. More

by mbebkrueger Verified Customer Verified Customer

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Always great service. Friendly and helpful staff, no surprises. When it's time to buy a new car, I'll come here first. surprises. When it's time to buy a new car, I'll come here first. More

by am2leet4u Verified Customer Verified Customer

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The customer service experience was not to the normal high quality that I usually encounter. I dropped off my vehicle at 7:15 on 11/1/21 for diagnostics regarding a failed temperature sensor. At about 2: high quality that I usually encounter. I dropped off my vehicle at 7:15 on 11/1/21 for diagnostics regarding a failed temperature sensor. At about 2:00 that afternoon, I still had not received a communication from customer service. I called and spent significant time on hold, trying to leave a call back number, etc. When I finally got in contact with Alex in customer service, he informed me that the car would have to be kept overnight because the part would not arrive until the next day. If I hadn't called, it is not clear that I would have ever gotten a call from CS. In any event, I should definitely have received a call earlier, especially since I needed to make other transportation arrangements. On 11/2, the part was installed to my satisfaction. More

by cschmidt4 Verified Customer Verified Customer

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Very pleasant people, informative, comfortable waiting room, gave me insight about vehicles not available so I should reserve my next lease early room, gave me insight about vehicles not available so I should reserve my next lease early More

by kbFENSTRA Verified Customer Verified Customer

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The service experience was superb. I did not appreciate having to pay $1,779.96 for two headlamp assemblies. That is ridiculous! That does not reflect on the communication as the service advisor Alex was v having to pay $1,779.96 for two headlamp assemblies. That is ridiculous! That does not reflect on the communication as the service advisor Alex was very upfront with me about it. This is a gauging by the corporate ownership! Other than that everything went smooth and the additional things I needed seemed reasonable. More

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Quick service with friendly and knowledgeable staff. State of the art service center that shows your cars status as you enter the service bay. State of the art service center that shows your cars status as you enter the service bay. More

by New Owner Verified Customer Verified Customer

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Great experience! Everyone was very friendly and kept me well informed of the process. I will be back in the future. well informed of the process. I will be back in the future. More

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Acura has always been my favorite for service & sales experiences. Its the people who always take time to assure you with good communications the best results. Thanks for your continued improvements and experiences. Its the people who always take time to assure you with good communications the best results. Thanks for your continued improvements and doong the job right. 👍 More

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