Alex Carpenter

I am very happy with my purchase and experience from LaLonde. Alex was very helpful and overall I haven’t felt this good after a vehicle purchase in probably 15 years. LaLonde. Alex was very helpful and overall I haven’t felt this good after a vehicle purchase in probably 15 years. More

Helpful 0

Report | Print

When my lease was coming to an end, I received an initial call (Alex Carpenter) to go over my options. I knew that I wanted to end my lease, and was interested in a Grand Cherokee L. I did some online resear call (Alex Carpenter) to go over my options. I knew that I wanted to end my lease, and was interested in a Grand Cherokee L. I did some online research and new I what trim level and features I was interested in, so that helped narrow down my search. Alex was professional and likeable, but seemed a little lacking in knowledge on the Grand Cherokee. I felt as if he needed his computer in order to answer my questions. Once the deal was done, instead of going over the features, I was asked if I had any questions. So I felt as if he wanted to done instead of taking the time and going over everything (a previous sales person did that with my wife and I at a different dealership, while it was raining!). He also took us to the maintenance department, but everyone at the time were busy, and there was no offer of going back over there. The finance part was awesome. The online application saved time and Allie was great. It was by far the best experience I have ever had in a dealership finance office. This is the third vehicle we have bought or leased from the LaLonde group, and they will definitely continue to earn my business. Overall, I was pleased with my experience in Imlay City. More

Helpful 0

Report | Print

Alex Carpenter provided excellent customer service during my search for a new vehicle, I will definitely seek out Alex and Lalonde Chrysler for my next Ram truck. It was defiantly a positive experience. T my search for a new vehicle, I will definitely seek out Alex and Lalonde Chrysler for my next Ram truck. It was defiantly a positive experience. Thank You Alex Carpenter! More

Helpful 0

Report | Print

Great experience with LaLonde. Communication with Alex was great from start to finish and my needs/wants were met. Got into the car I wanted at the right price! Communication with Alex was great from start to finish and my needs/wants were met. Got into the car I wanted at the right price! More

Helpful 0

Report | Print

new dealer nice and clean easy to find he is located at enter on imlay city, friendly stuff etc. enter on imlay city, friendly stuff etc. More

Helpful 0

Report | Print

First, please allow yourself 5 minutes to hit the read more so that when finished you will so understand why a 5 star rating is not a even close to being high enough. Multiply that by 100 and maybe we can more so that when finished you will so understand why a 5 star rating is not a even close to being high enough. Multiply that by 100 and maybe we can talk. I wish to grant this dealership and their entire sales team every positive compliment they are due but don't want you reading a novel! It is pertinent to mention that due to a surgeons negligence, I am 52 and permanently disabled for the rest of my life. This is important because for me a purchase like this is no small feat. I lost my vehicle a year and a half ago due to major electrical failures. For the last 3 weeks I have been persistently looking for a low mileage, right priced vehicle, as this will most likely be the last one I will purchase. I intend it to last. I live in Macomb. I will not talk negatively about any dealerships only to say I have stayed looking in the Macomb area with horrendous results. 3 vehicles that I drove, came home made the "go ahead decision" only to be told each vehicle was being sold as we spoke. One vehicle was even sold the night before and another person was setting me up with a test drive. The final straw was being told I was approved for financing by my salesman only to come in the next day with deposit in hand and told my salesman called in sick. My application was discovered on someone else's desk. He supposedly " spent all day" rerunning my financing, said once we were set, he would call you with the company to tell your insurance co. That was a week ago. Not even a text or email. I knew we were done when the financing company emailed me a survey about my experience with them. These are all very important facts when I now tell you about the LALONDE DIFFERENCE. First I would like to by name give my deepest thanks to the entire sales team. That being: Dave Harris, Alex Carpenter, Jordan LaLonde, Pete Persha, Allie Link and Jeff Bearden. Having being fed up with the Macomb area and having worked very close to Imlay City some years ago, I remembered there was a huge dealership there just couldn't remember the name. Trolled the net to find Lalonde's site. Obviously, for me it is much easier to at least start over the internet, their site was extremely user friendly, Filtering my pricepoint, milage and such brought up a miriade of choices. Finally decided on two and then one. Filled out the pre-qualifiers and started conversations via phone with Dave, my original salesman. He spent a generous amount of his time making sure that financing would work for me before I came out the next day. Unfortunately, he was unable to make it in that day, so instead of my app sitting on someone's desk he actually had me all set up with Alex. We test drove a 22 Kia Soul, little nervous having no experience with them, but impressed and said 'put a sold sign on her". At that point Alex and the rest of the team went straight to work and in a no time and at all had me set to take delivery. Now first, the starting Lalonde difference is one I've never seen at any other dealership. You have to come down to see the perks you'll get for the next year that is standard with every purchase. Very Impressive! Alex then worked with the rest of the team to bend over backwards to even up some of those perks to make sure I was truly satisfied. I honestly don't have the words to express just how thankful I was. I already have one friend who just totaled her car and actually lives close to there. She plans ongoing no where else. As for my vehicle, you discover a little on a test drive but by the time I got home I was grinning ear to ear. I haven't been this satisfied with a vehicle in a long time. So what else can I say? Ask for Alex or Dave and tell them John sent you. I guarantee they will put the same smile on your face , they did mine because that's what they do for EVERY customer that walks through their doors. Lastly, this was heartfelt because that WAS my experience! More

Helpful 0

Report | Print

Very Professional Staff, I was pleased with the outcome and can't say enough good things about my salesperson. and can't say enough good things about my salesperson. More

Helpful 0

Report | Print

Alex C was beyond helpful, it’s not often you find someone who takes so much pride in their work. Alex made the purchase process almost effortless and made sure that I fully understood what I was gett someone who takes so much pride in their work. Alex made the purchase process almost effortless and made sure that I fully understood what I was getting myself into. I would highly suggest that anyone who is looking to get a new vehicle from Lalonde request Alex C. Without a doubt will have my business in the future! More

Helpful 0

Report | Print

Straight forward, I felt good transaction. Would buy from this dealership again.plus they give u some extras for free which was unexpected Would buy from this dealership again.plus they give u some extras for free which was unexpected More

Helpful 0

Report | Print

Great staff, everyone is very friendly and helpful. We were getting to the end of our lease and decided to look at your dealership. Alex was great to deal with and got us into a truck that we absolutel We were getting to the end of our lease and decided to look at your dealership. Alex was great to deal with and got us into a truck that we absolutely love. More

Helpful 0

Report | Print