Alex Castro | Page 15

We had a great experience at the Arlington Lexus Dealership. We arrived at the dealership close to 9pm and were greeted immediately. Alex showed us all the great features of the Lexus RX F Sport a Dealership. We arrived at the dealership close to 9pm and were greeted immediately. Alex showed us all the great features of the Lexus RX F Sport and took us for a test drive. He was very informative and was able to answer all of our questions. We were able to make a deal that night, with a vehicle trade. Overall it was a great experience and would recommend others to this dealership and to Alex. More

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Alex was a pleasure to work with! Knowledgable, friendly, and accommodating. Outstanding customer service from start to finish, a true professional. Would recommend to my friends and family. Everyone we work and accommodating. Outstanding customer service from start to finish, a true professional. Would recommend to my friends and family. Everyone we worked with was fantastic and made us feel comfortable. More

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I wanted to comment on our sales professional Alex Castro. This is our second purchase of a Lexus from this dealership and our first interaction with Alex Castro. I want to comment on Alex as he ma Castro. This is our second purchase of a Lexus from this dealership and our first interaction with Alex Castro. I want to comment on Alex as he made our purchasing experience fabulous. We knew going in we were going to purchase a Lexus ES350 or the RX350. Alex was so very professional, polite, energetic, a pleasure to speak with, made us feel comfortable, and most importantly he completely gave us a run down of all the features of both cars. He showed us hands on everything. Due to the cold conditions, he pulled both cars into the service center and very thoroughly gave us opportunity to see both cars side by side as well as drive them both. He told us all the features indepth to the point we had almost NO questions for him. He is customer service all the way!!!! I would recommend Alex again to anyone buying a Lexus. He did followup later and when i saw him in the service center 3 wks later, he stopped and made sure all was ok. You have a great employee - energetic, but not pushy!!!! More

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My experience of purchasing of new 2013 Lexus ES350 at Arlington Lexus is super great! Alex Castro from e-commerce sales team allocated my car from 700 miles away. Their dedication of making customer happ Arlington Lexus is super great! Alex Castro from e-commerce sales team allocated my car from 700 miles away. Their dedication of making customer happy is achieved superiorly. I would highly recommend everyone who is thinking of buying a Lexus to work with them. You will be happily served. Trust me! More

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Alex Castro was my salesperson. I was able to strike up an email dialog with Alex for several weeks to get the ballpark pricing on a used CT 200h. At first, the dialog was the usual. I was unhappy with the an email dialog with Alex for several weeks to get the ballpark pricing on a used CT 200h. At first, the dialog was the usual. I was unhappy with the used pricing, and Alex informed me that there were several models, brand-new, but one model year old. I was intrigued and wanted to see the car in person. I work in a field that requires me to work long hours without many days off (another reason why I started an email dialog rather than speaking over the phone, as I did not have the time to do that). Alex was very patient with me, and he didn't even give me any grief when I was unable to make our first scheduled appointment, which I had to cancel due to an emergency at work. I ended up purchasing a brand new CT 200h and getting my asking price on my trade-in (price matched from CarMax's quote). So far, I am very pleased with my purchase (only 2 days old), and I'm very interested to see if I will be able to continue a customer relationship with Arlington Lexus (by far, not the closest Lexus dealership to my residence). I'll likely go to the Lexus dealership nearest me for now, but if I relocate in the future, closer to Arlington Lexus, I will likely begin going there for any routine work. Thanks to Alex Castro. My experience was relatively painless, as car purchases tend to be. Alex was not overly pushy/aggressive. He did not pressure me into my purchase. In fact, I was sold on it, and basically had to ask him to begin the paperwork. So all in all, my experience was a good one. Had Alex been more aggressive/pushy, I would likely still be driving my original car, which ran great and would likely have lasted me 6-7 more years. But I'm really enjoying the new Lexus, and hopefully will for the next decade or more. More

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Even though this dealership is not close to our house, it is worth the drive. We decided to trade in my 2001 RX300 with 200K miles for a newer RX. Alex Castro was our sales person and he was great! He was f is worth the drive. We decided to trade in my 2001 RX300 with 200K miles for a newer RX. Alex Castro was our sales person and he was great! He was friendly, patient, very informative, and there was absolutely no pressure. There was a great lease incentive going on, so we ended up leasing a new 2013 RX350 and so far we are very happy with it. Jesse Moreno was the finance guru and he made it absolutely painless. Terry Krawczyk was our delivery coordinator. He showed us how to operate everything on the car, explained all the bells and whistles, customized my settings, set up the phone, bluetooth, etc. Terry was also super nice, and so knowledgeable and patient. I know purchasing/leasing a car can be stressful, but Alex, Jesse and Terry really made it enjoyable. More

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Alex Castro helped my find a pre-owned Lexus RX that fit my needs and budget. He took the time to show me so many features while test driving. Buying a car is stressful and he did not hassle me as a buyer my needs and budget. He took the time to show me so many features while test driving. Buying a car is stressful and he did not hassle me as a buyer with follow up questions or phone calls. After my husband and I made the decision to buy, he accommodated our schedule and was very fair in negotiating terms. I was equally impressed with Terry Krawczyk who helped me understand all of the features and functionality of the car to maximize safety and enjoyment. He was very patient, friendly, and informative which helped me adjust quickly as a Lexus first time owner. The financing with both Carmine Gulli and Hugh Stinnette was surprising painless as they explained every option a long the way to help me make the right decision based on my driving habits. They were competitive with other offers I had for financing. I was very impressed by this entire team. I would encourage anyone to visit this dealership. More

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