Nice people.
Good cookies good coffee they explain the work to be done very well
Good cookies good coffee they explain the work to be done very well
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by Gniffkegw
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for the kind words! We're glad you enjoyed the coffee and cookies while visiting us! Our Certified Service team at Diamond Buick GMC in Alexandria, MN, takes pride in clearly explaining recommended vehicle maintenance and repairs so our customers feel comfortable and informed. We appreciate your trust and look forward to seeing you again!
I had high hopes that this would be a good dealership
experience, especially considering all the good reviews, but unfortunately it was a horrible bait-and-switch. We came from out of state to buy a van
experience, especially considering all the good reviews, but unfortunately it was a horrible bait-and-switch. We came from out of state to buy a van and put down a nonrefundable deposit to hold it until we got there; however, when we showed up, Alex, the salesperson, pulled out a completely different van than the one we were expecting. He said it was the same, but it had a different VIN and different mileage. Also, it was a total piece with chipping paint and rust everywhere. We obviously would not have travelled out for that van. We later found out they had sold the one we were expecting the day before. Corey, the sales manager, was then really pushy about selling us the van anyway. They reluctantly agreed to refund the deposit we put down, but would not agree to cover any of the flights or hotels--we spent about $1,000 total on the cheapest ones we could find. It ended up being the biggest waste of time and money. I would not recommend this dealership at all.
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by hthomas
Other Employees Tagged:
Corey Nelson
Oct 13, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for taking the time to share your experience. First and foremost, we sincerely apologize for the frustration and disappointment you experienced.
We understand that traveling such a long distance to purchase a vehicle requires significant time, planning, and expense. Unfortunately, there were breakdowns in our communication and vehicle preparation, and we recognize that we fell short of the experience you deserved and the standards we hold ourselves to.
While we did refund your deposit, we understand that this does not make up for the time, travel, and inconvenience you experienced. We take responsibility for where we fell short and are reviewing our processes to improve communication and prevent similar situations moving forward.
We genuinely appreciate your honest feedback and sincerely apologize that we did not deliver the positive experience you expected.
Very pleasant and professional.
Have them do all our services. They explain if there's a problem before they repair it.
Have them do all our services. They explain if there's a problem before they repair it.
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by joey60
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for continuing to trust us with your vehicle service! We’re glad to hear our team keeps you informed and takes the time to explain any concerns before moving forward with repairs. We truly appreciate your loyalty to the service team at Diamond Buick GMC in Alexandria and look forward to taking care of you again!
Diamond Buick GMC in Alexandria Minnesota took an
unfortunate experience and turned it into a good experience. Unfortunately, shortly after I purchased a used vehicle, the transmission started giving
unfortunate experience and turned it into a good experience. Unfortunately, shortly after I purchased a used vehicle, the transmission started giving me issues and through working with the general manager the service manager, we were able to come to a solution that benefited all parties. If you’re in the Alexandria area and looking for a new vehicle reach out to diamond Buick GMC and they’ll take care of you.
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by FOXCG1
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for sharing your experience and for giving us the opportunity to work through this with you. While we certainly wish you hadn’t experienced an issue with your vehicle, we’re glad our team was able to listen, work with you, and find a solution everyone felt good about. Taking care of our customers matters just as much when something goes wrong as when everything goes right. We truly appreciate your patience, your trust in our team, and especially your recommendation!
Scheduled an oil change which was easy to do.
Oil change was quick and I like that they completely check over the truck. Very pleased with the service.
Oil change was quick and I like that they completely check over the truck. Very pleased with the service.
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by pedersonken
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for the great review! We’re glad scheduling your oil change was easy and our Service team was able to get you back on the road quickly. Taking the time to thoroughly inspect your truck while it’s here is an important part of helping you stay ahead of any potential issues. We appreciate you trusting Diamond Buick GMC in Alexandria, MN with your truck’s maintenance!
Diamond is a top level dealership!
They’re the only dealership I deal with based on their consistent customer service over the years. Definitely give them your business!
They’re the only dealership I deal with based on their consistent customer service over the years. Definitely give them your business!
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by ericcichy
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for the incredible recommendation and, most importantly, for your loyalty over the years! Knowing Diamond Buick GMC is the only dealership you choose because of the consistent service you’ve received means a great deal to our entire team. We’re grateful for your continued trust and proud to be your dealership here in Alexandria, MN!
Great experience!
Very accommodating and worked with us to lower price. Recommend to anyone. Stand by their word. Recommend to anyone!
Very accommodating and worked with us to lower price. Recommend to anyone. Stand by their word. Recommend to anyone!
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by salice
Verified Customer
Verified Customer
Jul 20, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for the fantastic review! We're thrilled you had such a great experience with us. Our team works hard to be accommodating, stand by our word, and deliver real value.
We truly appreciate the recommendation and are grateful you chose Diamond Buick GMC. If you ever need service, parts, or are looking at another vehicle, please come back and see us — we’d love to take care of you again!
Drive safe!
The Diamond Buick GMC Team
Everything went very good my vehicle was a little
scratched more than I expected. Thanks
scratched more than I expected. Thanks
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by wipf5359
Verified Customer
Verified Customer
Jul 20, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for your 5-Star review!
Tim sold us our new GMC and helped us with all of our
questions, great guy to work with!!
questions, great guy to work with!!
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by jaymeanderson2002
Verified Customer
Verified Customer
Jul 20, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for the great review! We're thrilled Tim made your new GMC purchase smooth and answered all your questions — he’s a fantastic member of the team at Diamond Buick GMC.
We’re so happy you had a positive experience and truly appreciate you choosing us. If you need service on your new GMC or anything else, please come back and see us anytime.
Congratulations on your new vehicle!
The Diamond Buick GMC Team
Knowledgable and friendly!
Made the deal and got us out fast! Thanks for a great sale!
Made the deal and got us out fast! Thanks for a great sale!
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by markwangerin
Verified Customer
Verified Customer
Jul 20, 2026 -
Diamond Buick GMC of Alexandria responded
Thank you for the awesome review! We're glad our team was knowledgeable and friendly, and that we were able to make the deal and get you out quickly with your new vehicle.
Thanks for choosing Diamond Buick GMC — we appreciate the kind words and look forward to helping you again with service or your next vehicle!
Drive safe and enjoy the new ride!
The Diamond Buick GMC Team
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