"Buying my first used car was easy thanks to Alex and..."
Buying my first used car was easy thanks to Alex and Griffin Ford. I was able to see the car, test drive and purchase in a few days. They completed extra maintenance on the car before putting it for sale to make it like brand new. Overall, it was a great experience.
This is such great feedback, Rachel! Thank you. Griffin Ford (and Alex) couldn't be more pleased to have served you. Please think of us again in the future, as we look forward to welcoming you back to our dealership!
April 27, 2020
"I was pleased with info I was given on the vehicle and..."
I was pleased with info I was given on the vehicle and happy that I wasn't pressured at all to make a decision and was free to look around on my own
Absolutely! That is the way we roll at Griffin Ford. Please take your time and ask as many questions at you need. We are here to serve you and do business in the way you are comfortable with. Take care.
April 21, 2020
"Had a great experience with griffin ford and would highly..."
- acoustical_aesthetics Verified Customer
Had a great experience with griffin ford and would highly recommend purchasing cars/trucks from this location going forward. They were respectful, I didn’t feel rushed or forced into the sale and Alex Griffin, was great to work with!
Thank you so much for your comments! Griffin Ford and our entire staff appreciate the feedback. We wish you all the best with your new vehicle too. And, please let us know when we can do more for you!
April 08, 2020
"The experience I had at Griffin Ford was exceptional...."
The experience I had at Griffin Ford was exceptional. This was my fifth car purchase and the first at Griffin. Everyone from sales to finance was friendly and knowledgeable. I felt no pressure and actually enjoyed the process of buying a car! I would go back and definitely recommend friends and family to do so too!
Thank you, Bonnie. We're happy you felt the difference at Griffin Ford in Waukesha! We strive to deliver a customer-focused experience, like the one you had. We appreciate your business and your kind recommendation of our services. Take care and enjoy your new vehicle!
February 27, 2020
"It was a quick and easy deal. Alex was very knowledgeable..."
It was a quick and easy deal. Alex was very knowledgeable and not pushy. I would definitely recommend him if you are looking for a used vehicle. They cleaned it up real nice before I drove it home.
Ah, thank you so much for letting Griffin Ford know that all went well with you! Our staff will be thrilled to read your review. We hope you'll think of us whenever you need vehicle help in the future too! Take care.
February 06, 2020
"Courteous and easy to work with. Answered all of our..."
Courteous and easy to work with. Answered all of our questions and showed us all of the features of the vehicle we purchase. This is our second purchase from Griffen and we will be back again
Nkopp22, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
December 11, 2019
- ERIC_THORN2002 Verified Customer
It was a recall. It took a long time for them to get the parts in but the work was good. And it was free so ya.
Hi Eric: Thank you for your feedback on your experience at Griffin Ford. We are so happy that all is fixed now and you are back on the road. Ford recalls are tough on the dealer as sometimes they call them and inform our customers before they ship us the parts to make the repair! We so appreciate your patience.
On a side note, many of the salespeople you graded as having contact with you this visit work so hard to maintain a high rating from Dealerrater with their customers. Is there a reason you checked 4 stars for so many of them, as they do not work in service. If this was done in error, may we ask they you go into Dealerrater and revise your review? It would be much appreciated!
November 22, 2019
"Won’t take my car anywhere else"
- Zac Verified Customer
This is the only place I buy my vehicles as well as the only place I take my vehicle for service. Fast, friendly, and quality service.
Hello and thank you for your feedback. Griffin sincerely apologizes to you for the oversight. You ARE entitled to a complimentary car wash! At times, (perhaps due to weather), our wash may be down (for maintenance?) and we regret the inconvenience this caused you. We invite you to return and we will run your vehicle thru the complimentary wash! We also provide a complimentary shuttle for and are truly sorry you were given incorrect information about it's availability. We try to schedule around our customer's busy times and with the variety of guests going to a variety of places, it can be difficult to predict. Our contact with the shuttle driver is done via phone and usually it is right on in terms of arrival time. Again, we realize your time is important and know that this past visit was not reflective of the service we strive to deliver.
By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.