Alex Guzman | Page 2
Product Specialist
Mercedes-Benz of Hoffman Estates
1000 West Golf Rd
Hoffman Estates, IL 60169
Dealership Experience
4 yrs, 7 mos
Industry Experience
9 yrs, 4 mos
Languages Spoken
English
Spanish
16 Reviews
Write a Review16 Reviews of Alex Guzman
April 15, 2023
Alex was spot on friendly and great from the first interaction I had. We went on a test drive felt very easy to talk to and express any concerns. Alex and his team were great bud worked with ideally w interaction I had. We went on a test drive felt very easy to talk to and express any concerns. Alex and his team were great bud worked with ideally what mattered the most to me or a consumer the pricing!!! Looking forward to working with the dealership & Alex in future car purchases More
Other Employees Tagged: Julian Alfaro , Alexander Kolek, Michael Spooner
February 25, 2023
I came in Nov 2022 to purchase a Mercedes Benz G63 - The car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went throug car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went through it went under my personal credit information which was not how we processed the contract or paperwork. I've attempted to work with finance manager Michael S and have reached out to every person with "supervisory titles" there to only be ignored including VP Bill O, and managers such as Michael C, Thomas, Vlad, Matt, Mike JR, Kevin and Dick. This deal has turned into such a mess - I also had my vehicle registration done incorrectly (no surprise) and when I paid the additional fee for the Mercedes ME additional features the product specialist Alex G registered it to a different vehicle not my own - so now a different customer is enjoying the services I paid for and I was not refunded. Its been a mess from start to finish and tbh I regret bringing my services here. Today I formally filed a complaint with the BBB for mediation to see if someone wants to start doing their job correctly and assist with the mistakes that occurred here. Be careful and consider Flecher Jones instead because its a mess here and if a business owner do not expect them to understand and work with you if your putting your car under your business name. More
Other Employees Tagged: Tom May, Mike Connolly, Vlad Sabetskyy, Tom Herwehe, Matt McGinn, Dick Barker, Mike Connolly Jr , Michael Spooner, Abe Zabadneh, Bill O'hara
January 23, 2023
I just brought home a beautiful GLC and am delighted with it! This is the third time I purchased a car from you and every time it has been a pleasure working with Tom, David and Alex! They make me feel like it! This is the third time I purchased a car from you and every time it has been a pleasure working with Tom, David and Alex! They make me feel like family. More
Other Employees Tagged: David Bennett, Tom Herwehe , Charlie Trauscht
May 10, 2022
Nice place nice people you know how to treat a costumer and all ways by at zeigler end my friend to I give Rada Arbutina 5 stars thank very for you all and all ways by at zeigler end my friend to I give Rada Arbutina 5 stars thank very for you all More
Other Employees Tagged: Kirk Anderson, Rada Arbutina, Claudia Dzubakova, Sam Mohamed, Stephanie Smith, Charlie Trauscht
October 17, 2021
Piotr is very friendly. He has thorough knowledge of Mercedes vehicles. Every time we called about the status of car, he pleasantly followed up and updated us. We appreciated Piot's efforts in this Mercedes vehicles. Every time we called about the status of car, he pleasantly followed up and updated us. We appreciated Piot's efforts in this special time of the chip shortage and delay in delivery of our car. More
Other Employees Tagged: Piotr Siemieniuk

