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Alex Hafferkamp
Alex Hafferkamp at Gordie Boucher Ford Lincoln of Janesville

Alex Hafferkamp

Service Advisor

Gordie Boucher Ford Lincoln of Janesville

2727 US-14
Janesville, WI 53545

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4.9
31 Reviews
4.9

31 Reviews

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31 Reviews of Alex Hafferkamp

September 09, 2025

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Employee Rating

I don't know the dealership really well. This was my first visit and probably my last. The people who took car of me were kind but seemed to struggle to find my account and services. Schedul More

by Jet
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elisha Lone

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Sep 13, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Jet, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sean Tompkins Service Manager 608-754-5511

September 02, 2025

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Employee Rating

Excellent work done in the past. Its too soon to give review now. Work is not complete. Parts needed ordering. More

by Ted
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lewis, Brian Gerber

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Sep 02, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

August 13, 2025

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Very helpful, explained everything that was needed to be done , let us know that it would take a little longer. Then went over the repairs that were made. Very pleasant! More

by Sbarlow
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Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

August 08, 2025

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You guys are always extremely accommodating and have amazing customer service. I appreciate the no pressure vehicle reports. More

by cadnilculver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Beran, Bradley Hanthorn, Laura Derose, Edgar Delgado

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Aug 08, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 26, 2025

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Employee Rating

Great service especially from the technician who explained what was going on with all the fault lights. More

by John
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Beran, Brian Gerber

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Jul 26, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

July 25, 2025

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Employee Rating

Everyone is friendly and seems happy to help you. I get a car wash after every service. Nice! More

by J.DIANO
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Service Time
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Recommend Dealer
Yes
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Jul 25, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 23, 2025

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Fantastic handling of the situation, I’m very impressed with the dealership. I’m also incredibly impressed with Alex, he did a wonderful job. More

by WINDMOELLERM
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 23, 2025

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

July 15, 2025

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Employee Rating

Their service process is fast and friendly. They were able to get me a ride to work and pick me up. More

by NEALJOHNSON1979
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

July 11, 2025

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Employee Rating

Got in right away in the morning, oil change, check up and inspection, and tire rotation took about an hour like they estimated, and no hassles More

by BSWANSON09
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

July 09, 2025

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Employee Rating

They were able to get me in right away without an appointment and fixed the problem. More

by SCHNELLPAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

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