Alex Koppelman | Page 8

Gunther Volkswagen Volvo Cars Delray responded

Stuart, you have now posted the same complaint on half a dozen sites, every day for the past few days, we are having to respond to the same story over and over again. This is no longer about you seeking resolution, but rather to cyber bully us, and attempt to tarnish our reputation out of spite. Your sentence “about 2 weeks later, I found out by another VW dealer that the car had been in an accident”. That statement is a blatant lie. Whoever told you that must be clairvoyant. Carfax CLEARLY STATES NO ACCIDENT. Please see screenshot attached reflecting VIN# of your car. The CARFAX does state damage was at one point reported to the car, but there is absolutely NO evidence of a motor vehicle crash. Damage could be a million different reasons. Regardless of that, previous damage or even accident on a car does not disqualify a vehicle from being CPO. Stuart, you are misinformed, and simply do not know what you are talking about regarding guidelines of CPO vehicles. Regarding your several issues, the vehicle is under warranty and any issues deemed issues by the manufacturer will be fixed via the CPO warranty. If what you claim to be an issue isn’t getting repaired it is because it isn’t deemed an issue per manufacturer guidelines. Last, you didn’t express the desire to return the car until well over 30 days after the sale. By then “returning” a car IS NOT an option. We did, however, give you an option to trade the car you purchased for a brand new car, allowing you a full refund on the trade. You declined. Our new cars have programs allowing us to extend larger discount to make up for any loss of trade value, we could not accommodate such an offer on another used car. At this point, you’ve posted this same complaint on over half a dozen websites, your wish of “taking the car back” only happens if you trade it in on a new car. Otherwise, it can’t be done.

Stuart responded

#1 sold me a car with an accident - I too can provide the same carfax report which clearly states that on 10/21/2017 "Damage reported. Damage to Front" - I specifically asked if there was any damage to the vehicle. You said NO - you also did not provide me with the carfacx report. I received the report from a different dealer. There is clear evidence the car was repaired. A different VW dealer picked it up in 2 minutes before pulling the carfax report for me. #2 would not help. - Yes I came in to try and work everything out with you. You did NOT offer the whole trade amount on the car - you offered $4000 less than what I paid you for the car. How is that at all reasonable. I only had the car for 2 weeks when I found out all this information and tried contacting your managers for over a week without any response. I called and emailed numerous times. What about the fact that you stated it went trough your CPO inspection when in fact you only did it on the day that I picked up the car at 1pm - yet I had to bring the car back twice for the alignment. Had to have the sun roof gasket replaced, missing parts for the jack tool kit, get the radio replaced as it was not working correctly etc etc. The list goes on. All you had to do was admit fault and that you made a mistake. Take the car back and I would have bought another from you. How can you say "common ground" when you want to offer me so much less for the car I bought 2 weeks earlier and not work anything out at all. And then on top of it all tell me you are doing my a courtesy - any dealer would offer the same amount for that car. In fact car max offered me more than what you offered. Everyone knows what you guys did was wrong - you have so many negative reviews and also an F rating on Better Business Bureau (guess you are doing something right) - my mistake for not reading them before going to your dealership.

Stuart responded

Well let’s stick to the facts then instead of you trying to twist things around. I did not lie about anything. When I found out about the car from a different VW dealer I called your office right away. I spent every day for a week trying to get in touch with a manager. Sometimes I even called twice a day and every time I asked for a manager I got the same song and dance that they were with a client or were out of the office. I left messages every time. I was also told by your receptionist to send an email to Joe Gunther as she was not sure where he was – I sent the email and got a canned response which I replied to immediately – and of course there was no response from that. By this stage over a week had passed and I finally thought my only option was to get in touch with my sales guy (who obviously does not have the ability to make a decision on a return vehicle and would need to consult with a manager). I came in to your office and only then did you offer to buy back my car for what the trade in value was, NOT for what I paid for the car – so you now offer me $4000 less than what I paid and all I was trying to do was to just wipe the deal clean and buy another car from you. You tried to sell me on new/used cars or lease something to keep me in my budget, but in order to do so I would have to eat $4000. Carfax – as I posted before – the report clearly states “10/21/2017 "Damage reported. Damage to Front" – I will gladly provide anyone with that report which also has the VIN. The front bumper had been removed and re-painted – the bolts from inside the hood for the grille / radiator had been removed. This is not about cyberbullying. This is not about trying to tarnish your reputation – you guys did that yourselves – just read your other google reviews and the complaints with BBB. This is just about the fact that you guys messed up and all you had to do was apologize and rectify the situation. As for the CPO – I did not even get the CPO report from you. I had to go to VW direct and ask them to get it from you. The CPO report also clearly states that everything passed inspection!! – Well, part of the CPO inspection is to make sure that the car does not have any issues and just to name a few, these are included: 1. Vehicle does NOT pull and the alignment is correct – My car had to come back twice for alignment. 2. The sunroof seal is good – mine had to be replaced 3. Jack and toolkit – mine were missing parts 4. Radio working – mine had to be replaced 5. Chip in windscreen – I had to get that fixed under my insurance So, you claim that because the car is under warranty that it is OK to sell the car under these conditions and the consumer can just get it fixed? Lastly – I did express my desire to return the car and also stated that I would even purchase another vehicle from you – new or used. However, I was not prepared to take a $4000 hit on my car which I only had for less than a month. We can go back and forth on this all day long – I have proof of everything from Carfax report, CPO report and repairs that were done by other VW dealers. What amazes me is the fact that only now you guys are responding to my e-mails/reviews and yet when I tried calling your office or e-mailed Joe Gunther, no one responded. Funny how things work. You want to talk? You have my number.\