Alex Marsiglio | Page 3

50/50 I have been a direct customer of Ramsey BMW for over ten years, buying cars for both my company and my personal use. Maybe 12 cars in total. I have al I have been a direct customer of Ramsey BMW for over ten years, buying cars for both my company and my personal use. Maybe 12 cars in total. I have always done so because of my relationship with Alex Marsiglio and Tim Gallagher. The last three times I have attempted to get service from Ramsey BMW have bee disastrous. Yesterday, I made an appointment 2 weeks out to ensure the availability of a loaner car. I live 40 miles away. I arrive, no loaner car. For the third consecutive time, I now have to scramble to find Alex and Tim in order to fix the chaos service created for me. I am now at the point that I will be shopping around for my next car when my lease expires in December. Having said that, my service specialist Anna was great. Your infrastructure and organization needs significant improvement such that Anna has the tools to do her job. More

by INFO61 Verified Customer Verified Customer

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Friendly, profeesional and timely The entire service experience at the dealership was flawless. Great waiting area and accurate waiting time given at the beginning of the service. I wo The entire service experience at the dealership was flawless. Great waiting area and accurate waiting time given at the beginning of the service. I would recommend this facility to friends . More

by GHIGGINS1 Verified Customer Verified Customer

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First Checkup Service staff was fast, professional and polite. Great experience. Couldn’t have been better. Loaner was ready upon my arrival and car was repaired qu Service staff was fast, professional and polite. Great experience. Couldn’t have been better. Loaner was ready upon my arrival and car was repaired quicker than expected.. and I was 8 hours late for my appointment.. amazing customer service!! . More

by rentrup Verified Customer Verified Customer

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Smooth Transition My family has worked with Alex Marsiglio for many years for all of our BMW's and he is the best of the best. Alex makes the experience painless and t My family has worked with Alex Marsiglio for many years for all of our BMW's and he is the best of the best. Alex makes the experience painless and the transition from one lease ending to the start of a new one - seamless. I have and will recommend Alex to anyone looking for someone with experience, knowledge and the ability to deliver! More

by alitails2 Verified Customer Verified Customer

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Spring check up Everyone is so helpful and courteous. They try to get you in and out as quickly as possible. They answer all your questions as quickly and simply as p Everyone is so helpful and courteous. They try to get you in and out as quickly as possible. They answer all your questions as quickly and simply as possible More

by MIZSPO Verified Customer Verified Customer

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Dr Bob Thank God Tony’s back!!!!!!!!! Anna is also great and professional as always, so glad she weathered the storm. I won’t have stayed with the dealership Thank God Tony’s back!!!!!!!!! Anna is also great and professional as always, so glad she weathered the storm. I won’t have stayed with the dealership if it wasn’t for her. Again Tony is the best manager any business could have. More

by DRBOB11 Verified Customer Verified Customer

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Very pleasing. Professional and accommodating. The service representative Cara was so professional and accommodating. All my concerns were quickly addressed. Cara was very good with communicating The service representative Cara was so professional and accommodating. All my concerns were quickly addressed. Cara was very good with communicating to me the process and status of my automobile. More

by tvdga Verified Customer Verified Customer

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Worst customer service. My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in the waiting area and when I asked where my car was he said that I had disappeared. I told him that I was in the waiting area and he replied that he was really busy. Left BMW and my tire light goes on. I called for an appointment and was told they couldn't get me a loaner. Went in the next day and waited while hey checked my tire. Told the woman who was helping me that I had tire insurance. She told me I didn't. I repeatedly told her I did. This went in for half an hour. They finally found the paperwork in my car but why wasn't it in ny files.? Told me it would be 90 minutes for my car. After 2 1/2 hours I went to find the person who was helping me. She had left. Not the first time I've had crappy service there. My husband and I have been buying cars from Prestige for over 25 years. Service has gone downhill. More

by MISSYP716 Verified Customer Verified Customer

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Service Can't say enough about Alex Marsiglio who, as he's done with previous leases, was quite accommodating, knowledgeable and a pleasure to work with. Jim Can't say enough about Alex Marsiglio who, as he's done with previous leases, was quite accommodating, knowledgeable and a pleasure to work with. Jim Casella was quite informative and helpful with the financing. Dwayne Wong was diligent and took the time to explain the car's features and get me set up with my bluetooth. More

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excellent Dwayne was very helpful in reviewing features I would use on the new car and showing how they differ from the car I currently drive. Dwayne was very helpful in reviewing features I would use on the new car and showing how they differ from the car I currently drive. More

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