Alex Mertes

We purchased a brand new 2024 Trax and a week later noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked about warranty options. They insinuated that it was damage and therefore not covered. I insisted that the crease, which is part of the manufacturing process, was defective and curved where it shouldn't be. After being jerked around for 2 weeks trying to get the Service Manager Dave to look at the defect, he agrees that it is a manufacturer defect, and that the only resolution is to replace and repaint the hood. This is not an option, as Dave notes that there are slight variations in paint tint and quality, not to mention the variations in paint thickness from shop painting. Basically, the hood would exchange one defect for a dramatically larger defect, either of which results in a drop in value. This means that the vehicle is a lemon and cannot be fixed. Dave transfers me to Alex, our salesman, who basically says that I need to speak with the sale manager Tyler. Tyler calls me and asks me if I inspected the vehicle prior to purchase, and insinuates that it is our fault for not noticing the defect. I remind him that is the reason for a 36,000 mile/3 year warranty...for all the defects you don't notice until later. He essentially tells me that if I don't want a new hood, then there may not be any other options. I inform him that I have already discussed with the warranty dept. and that they have already told me I can go through the BBB binding arbitration process per Lemon Law. He argues and tells me that it is not covered under Lemon Law, to which I respond that he does not understand the Lemon Law correctly, and I proceed to explain it to him. Rather than end the conversation and direct me to the warranty dept, Sale Manager Tyler proceeds to argue with a customer, continue to attempt to lie about the Lemon Law, and laugh at me when I suggest that he take some time to learn the law. He was determined to engage in a power struggle rather than provide customer service. Immediately after that disgusting display of poor customer service, I get a call from General Manager Chad Raskin, who asks me if he can help, before he begins to lecture me on how I speak to his employees who are "nothing but professional." I respectfully disagree with his false assertion that his employees or managers are professional, and I try to move on, and he actually raises his voice, interrupts me, and instructs me to "not put words in his mouth" because I said that we can agree to disagree. I then note that I see where his employees obtained their customer service skills, and it is clear what kind of operation he is running. In the midst of his angry outbursts and pontification, he yells and demands that I tell him what he can to to resolve the situation. I continue to try to tell him, despite the consistent interrupting repetitious demand, and I finally ask him "do you want to know what will resolve the situation?" He snarls, "yes." I tell him, "I want you to replace the defective vehicle with a vehicle that does not have a defect." He quickly retorts, "No, I'm not replacing your car! That is not happening!" So we are going to proceed with the BBB Lemon Law process, and potentially contacting an attorney. What a terrible dealership and unbelievably terrible staff! Avoid like the plague! More

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Promt serviice done right with great pricing! I have been completely satisfied with Foundation each time I go there! Great job Foundation, I’ll be back soon! I have been completely satisfied with Foundation each time I go there! Great job Foundation, I’ll be back soon! More

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It was an amazing experience! Alex was awesome! I would highly recommend this dealership if you were looking to purchase a New Chevrolet. Alex was awesome! I would highly recommend this dealership if you were looking to purchase a New Chevrolet. More

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I'm a CA resident who attempted to purchase a loaded "demo" model CT5-V from Foundation Cadillac (FC) in Wheat Ridge, CO. My sales person was Alex Metes. The vehicle in question had in excess of 3k mi "demo" model CT5-V from Foundation Cadillac (FC) in Wheat Ridge, CO. My sales person was Alex Metes. The vehicle in question had in excess of 3k miles yet FC was still asking full MSRP. Alex suggested he'd try and get the price reduced by $2850.00 in an attempt to get me to come up $1,500.00 from my original offer. Alex was kind enough to send numerous photos of the vehicle after he said it had been detailed. As would be expected after 3k miles, there appeared to be rock chips on the front bumper (not full MSRP worthy to me). I then found out GM was offering a separate $750 discount (Cadillac Customer Cash), not originally part of our negotiation. I also found out I was entitled to a separate $500 discount (First Responder) and was therefore prepared to make the deal work. Alex went to the sales manager Erik Mallory and after considering my above mentioned discounts, the overall deal they offered was get this, $1500.00 over what Alex originally offered (all in writing). So I tried to be a prudent buyer and negotiate the price first. Then I advised the dealer of my potential credits (First Responder / Cadillac Customer Cash). Their negotiated price was however NOT honored when they realized further discounts would apply. I called GM marketing and was told it was a good thing I didn't purchase the vehicle as vehicles sent to Colorado are not CA emissions compliant. I advised Alex of this fact and his reply was, "I've shipped 4 vehicles to CA this year, no issues." Well after what occurred in my negotiations, I think the GM marketing rep has more credibility than Alex. He didn't offer proof the CT5-V in question was CA emissions complaint. Take away: We all know dealers and salesmen serve their pocket books and not our interests; can't blame them for that. Be an informed buyer so that these sales tactics don't cost you thousands of dollars. I have a feeling the days are coming back when dealers will be begging us to buy their inventory that's filling up their lots. UPDATE: Immediately after posting this review the new vehicle fleet manager reached out stating he wanted to make things right. And that he did! It appears there were some misunderstandings all around. Needless to say Foundation Cadillac has honored their original offer in good faith and applied the appropriate discounts. Thank you Alex Metes and Tyler Brown. More

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The folks at Foundation are very friendly and make the process easy to both buy and trade in. process easy to both buy and trade in. More

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Alex was an excellent salesperson handled all my questions and got me a great deal on a new Silverado! questions and got me a great deal on a new Silverado! More

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Alex is great my second vehicle I have purchased with him. I will be back to buy from him again on my next. him. I will be back to buy from him again on my next. More

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Alex was amazing. Best guy around in helping me with my auto purchase. Simply the best!! Best guy around in helping me with my auto purchase. Simply the best!! More

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Alex is Amazing ! ! Was extremely flexible and is the most handsome man around : ). Is patient, flexible and accommodating to work. ! Was extremely flexible and is the most handsome man around : ). Is patient, flexible and accommodating to work. More

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Unbelievably bad dealership. I have never been treated so poorly in decades of buying cars, and this was an incredibly expensive limited edition model we purchased from Foundatio I have never been treated so poorly in decades of buying cars, and this was an incredibly expensive limited edition model we purchased from Foundation. Never in a million years would I purchase from them again. I'd sooner walk to Antarctica. More

by Noway Jose Verified Customer Verified Customer

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