Alex Ramos | Page 12

First let me say this was the second Nissan Dealership I went to, the first was Quality Nissan in Temecula and they got a Very Unsatisfactory Review. Now for Fontana Nissan. After my experience with Qua went to, the first was Quality Nissan in Temecula and they got a Very Unsatisfactory Review. Now for Fontana Nissan. After my experience with Quality Nissan I was not going to show for my appointment at Fontana Nissan because I was so upset by the experience on 12/28, but my daughter convinced me to just go and I have to say I am very glad that I did, not only did Fontana Nissan out price Quality Nissan by over 3,000 dollars they also out classed them which was priceless. First let me say that I was not in the best of moods when I arrived at the dealership and I probably was not the friendliest person when I first arrived as I was braced myself for what I thought was going to be a battle. 1. My first encounter with Fontana was Alex Ramos, Fleet and Internet Director, whom I had communications with prior to my visit and the first person that I spoke to after arriving at the dealership, he continued to keep in contact with me throught my time there. 2. Jose Bustamante, Sales Consultant, was next and he stayed with me for my entire time at the location, he took me to see the car I wanted, he wanted me to take a test drive but I declined as I had already test drove the same car at Quality Nissan so I did not need to test drive this vehicle but he did try to get me to drive this car. I'm sure it was a bit uncomfortable for Jose as I did not talk to him much because I was not in a good mood when I first arrived. Jose kept trying and didn't let my bad mood deter him and I really appreciated that. 3. Barry Pugh, Assistant Sales Manager, I informed Barry when he first sat down with me that I didn't want to seem rude or be a bitch, and yes I did use those exact words, I told him that I had no money to put down and that I realized I was upside down on my trade in. He presented an offer which I did not want, I told him he needed to contact my Credit Union with whom I already had preapproved funding he said he would call them but that he did not think they would fund the car since the amount would be over what the car was worth, he called them and they told him they would fund the car for the amount quoted. 4. Frank Bachman, General Manager, I had walked out to my trade-in to remove my CD's and License Plate frame and that is when I met Frank who congradulated me on my purchase and handed me his business card and told me that if I had any problems at all to call him directly. I thanked him and thought that would be the end of it but unfortunately I had to call him on 1/4 because I was missing the antenna but it was dark when I left the dealership and I didn't even notice it until a week later. I called Frank Bachman and he said he would send me UPS the antenna and a self addressed stamped envelop so that I can send him back the registration sticker for the car I traded in, he did not need to do that but I appreciated it. This was the best experience I have ever had when purchasing a vehicle and I would recommend Fontana Nissan to everybody I know. I would really like to say thank you to the entire staff at Fontana Nissan but especially to the 4 people I had direct dealing with, Alex Ramos, Jose Bustamante, Barry Pugh and Frank Bachman. More

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Great,fast, efficient customer service.My neeeds were well understood. I found the car I wanted at a reasonable price.I will recommend Bill's personal and caring service to friens, family and my patients well understood. I found the car I wanted at a reasonable price.I will recommend Bill's personal and caring service to friens, family and my patients. Thank You. Dr. Duran. More

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I first called Fontana Nissan on a new 2011 Xtrra that was advertised on the Internet, I spoke to Alex Ramos whom was very knowledgable on all my questions I had concerning the auto. When arriving at Fon was advertised on the Internet, I spoke to Alex Ramos whom was very knowledgable on all my questions I had concerning the auto. When arriving at Fontana Nissan we met Alex whom was very nice. Bill Colt took over with all the other details involved in buying the auto. He also knew all about the Xterra and did everything he could possibly do to help us. Everyone we worked with was exceptional at Fontana Nissan! More

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Great Service! I went their knowing what I wanted and was present with a no hassle price that no other dealer could match. Car buying should be like purchasing any other consumer product in that, here's was present with a no hassle price that no other dealer could match. Car buying should be like purchasing any other consumer product in that, here's the product, here's the price. No ridiculous huge sticker price nonsense will be found at Fontana Nissan. If I had anything bad to say at all it would be that getting approved and going through finance took 3 hours. It takes about 20 seconds to get approved online so you know my info was just sitting around waiting and clearly finance dropped the ball. However, none of that has anything to do with the deal I got on my truck so if waiting is the worst you'll find there then head on down there today! More

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Alex aand Garrett were very polite. Garrett went over in Alex aand Garrett were very polite. Garrett went over in detail all the features of the car. They both offered me assistance if I have any problems. Alex aand Garrett were very polite. Garrett went over in detail all the features of the car. They both offered me assistance if I have any problems. Alex provided me information I wanted about making loan payments. So I have no complaints. More

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Kaitlyn Mahoney was a very pleasant and knowledgable sales consultant at this dealership. Customer service was excellent. The purchase of my new Juke was not a frightening experience. If I have question sales consultant at this dealership. Customer service was excellent. The purchase of my new Juke was not a frightening experience. If I have questions about my car, I am able to contact Kaitlyn and she does assist. I am satisfied with the price that I paid for this vehicle. Highly recommend doing business with this dealership! Alex Ramos followed up quickly on all emails that I sent to the dealership. Both employees are an asset to this business. More

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I really appreciated the friendliness and the professionalism. This will have been my second Nissan in a very long time. Glad to have stopped by at this specific dealership. professionalism. This will have been my second Nissan in a very long time. Glad to have stopped by at this specific dealership. More

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We walked into the dealership and I asked to see the Fleet Manager. Alex Ramos came to speak with us and after stressing about purchasing a car all day, I immediately was put at ease by his friendly de Fleet Manager. Alex Ramos came to speak with us and after stressing about purchasing a car all day, I immediately was put at ease by his friendly demeanor and positive personality. We had a whole team working with us to get us in the better of the two cars we were looking at. Leon drove a hard bargain; but he listened to me, gave me a fair & good deal, made a lot of concessions, and threw in a few freebies. Caitlyn was patient, helpful, and very personable as well. The financial process was a breeze. We spent less time at Fontana Nissan than we did at a previous dealership and we actually walked away with a fantastic car! Everyone was wholly excited for us and even took our picture for them to keep. They were a great group of people and gave us some great tips/information on the car as well. I would definitely recommend this dealership to anyone & everyone! More

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Went on line and got the internet price from Alex. He E Mailed me back right away with thier price. Set up a time to come in. The price of the car was great and had what I wanted on it. Only wanted to put Mailed me back right away with thier price. Set up a time to come in. The price of the car was great and had what I wanted on it. Only wanted to put my truck as a trade in and that was no problem once we agreed on what they would give me for it. Really easy to do it on line and you don't sit and go back and fourth on prices that way. Alex and Ruby were both VERY NICE. Ruby made sure we had anything we needed while we waited. Went on Halloween and they were all dressed up. Second time I have bought a car using the internet and find it to be the fastest way. Dealership is Very Nice and all the Employees all had smiles and treated us GREAT !!! I came home with the car today at the price I wanted. More

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nice , helpful sales agent.This person alex helped me make memerable birthday experiance for my son that was turning 21, I would use this dealership again. make memerable birthday experiance for my son that was turning 21, I would use this dealership again. More

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