Alex Roman
Alex Roman at Matthews Kia of Schenectady
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Alex Roman

Sales Consultant

Matthews Kia of Schenectady

3900 State Street
Schenectady, NY 12304

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4.7
13 Reviews

Dealership Experience

1 yr, 3 mos

Languages Spoken

English English

4.7

13 Reviews

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13 Reviews of Alex Roman

April 21, 2024

Dealership Rating
Employee Rating

Alex provided awesome service in a comfortable atmosphere. I owuld recommend him to anyone I know! More

by HIGGLOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Smith

Apr 22, 2024

Matthews Kia of Schenectady responded

Hi, We’re so glad to hear you had a great experience with Alex Roman! Thank you for your business and the great review!

March 08, 2024

Dealership Rating
Employee Rating

I purchased a 2024 Kia forte gt line on 2-9-24 and it has scratches all over the hood and Alex and his superviser told me I signed and paid for it and there was nothing they could do about it Ps, I More

by Larry
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Mar 08, 2024

Matthews Kia of Schenectady responded

Hi Larry- We apologize that you are not happy with your Kia Forte. We have been in contact with General Manager, Mike Capadona who let us know that we did replace your hood and we do apologize that you are still not satisfied. We assure you that we do care about our Customers and their satisfaction however, we believe moving forward this will need to be addressed with the manufacturer. We do hope you are able to find a resolution and end up enjoying your Forte.

Mar 08, 2024

Larry responded

I called Kia custumer care. her name is Zoi 520-274-1188 She said the probem is yours. She also said that you told her the probem was fixed. That is a outright lie. I have the pictures of the hood you exchanged it for it and it is as bad as the first one. I took the car to a repair shop and have the written estimate for repair. Have you even seen it??? Most dealers would repair the problem to keep a custumer. So I KNOW you have TWO hoods for a kia Forte GT Line that are scratched up. The color is sporty blue. Custumers beware of this dealership. They will NOT help after they make the sale. They don't care . P.S. Who in their right mind would be happy with a scratched up new car. Of course I am not satisfied. It was for my wife for Valentines day. She is far from happy. Thanks for ruining her day.

February 28, 2024

Dealership Rating
Employee Rating

They were willing to work with me to get me a new car to my satisfaction More

by LILDEB40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Guy Tiwari

Mar 07, 2024

Matthews Kia of Schenectady responded

Hello, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

February 19, 2024

Dealership Rating
Employee Rating

I tried three different ways to get a price for an oil filter to no avail. Thankfully my sales person, Alex, was able to get this information. Does not give one a warm fuzzy feeling about bringing the veh More

by KiaBuyer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dholli Bollon

Feb 27, 2024

Matthews Kia of Schenectady responded

Thank you for letting us know about your recent experience and we do apologize for the confusion with the prices.

February 06, 2024

Dealership Rating
Employee Rating

Friendly, attentive,fair Alex worked hard to make us happy with the deal, Are daughter was very satisfied with her treatment,on her Sportage purchase,Naturally we went back to Alex. More

by Calracing18
Recommend Dealer
Yes

Other Employees Tagged: Alex Roman

Feb 27, 2024

Matthews Kia of Schenectady responded

Thank you for the great review and your business!

February 02, 2024

Dealership Rating
Employee Rating

Everyone i interacted with was very friendly and helpful and knowledgeable and provided cars to view and drive. On a later date Brett provided me with a young man who helped me understand all the workings o More

by PETESF150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Boodhoo , Taylor Self, Brett, Brian and Billy.

Feb 27, 2024

Matthews Kia of Schenectady responded

Congratulations on your new ride and thank you for choosing Matthews!

February 01, 2024

Dealership Rating
Employee Rating

New vehicle had scratch on front fender when picked up. .disappointing! They are going to try and help remove it on another day. More

by Sharonvv84
Recommend Dealer
Yes

Other Employees Tagged: Alex Roman

Feb 27, 2024

Matthews Kia of Schenectady responded

If your issues have not been resolved, please give us a call at Mike 518-847-0800

January 16, 2024

Dealership Rating
Employee Rating

Very help 100% recommend anyone Alex did a great job in helping us find a car that suit our budget, Great service positive attitude towards what you looking for in a ride 5star rate ,the best Matthews Kia More

by romeanap
Recommend Dealer
Yes

Other Employees Tagged: Alex Roman

Jan 31, 2024

Matthews Kia of Schenectady responded

We're glad to hear Alex took great care of you! We appreciate your business and the perfect review!

January 10, 2024

Dealership Rating
Employee Rating

Everyone was very helpful. Salesman did a great job. Very happy with my experience. Would definitely recommend Matthew’s Kia to anyone. More

by RAYDK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Kula

Jan 31, 2024

Matthews Kia of Schenectady responded

Thank you for your business and the great review!

November 28, 2023

Dealership Rating
Employee Rating

Alex was great ! We had a great experience with Alex and the finance officer More

by lsf019
Recommend Dealer
Yes

Other Employees Tagged: Alex Roman

Dec 05, 2023

Matthews Kia of Schenectady responded

Thank you for the perfect review and your business!

1

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