Alex Shaparin | Page 15

Great service as always. I have been the customer of this dealership for 12 years I have been the customer of this dealership for 12 years More

Report | Print

Robert was excellent. He is very knowledgeable and explained all the features available in our vehicle in great details. Alex S. was exceptional as well and he made our fi He is very knowledgeable and explained all the features available in our vehicle in great details. Alex S. was exceptional as well and he made our first MB vehicle purchase a really positive experience. More

Report | Print

Excellent Engagement & Service from Alex Shaparin. Usually am wary of luxury car dealerships but have been going to MB Princeton for a while and decided to finally try my luck and buy a car locall Usually am wary of luxury car dealerships but have been going to MB Princeton for a while and decided to finally try my luck and buy a car locally. I was lucky enough to be paired with Alex Shaparin and he has been amazingly supportive and simply stellar in the engagement. Put me at easy for the get-go, actually advised on how to build the car and what works (most importantly, what doesn't work, which was certainly appreciated). Was great in setting up the deal, proactively asked about my company and found a corporate discount and kept me up to date on the progress and delivery. Honest, very down-to-earth, cheerful and extremely diligent (great help with trade-in, post delivery queries, IT support). I am very satisfied with the customer service and appreciate Alex and all his support. Wish him the best and if I had to buy another MB, Alex Shaparin would be my first and only stop. More

Report | Print

Robert was fantastic, his patience and knowledge were amazing. We are first time owners and Robert took the time to go over all the details necessary to enjoy our new vehicle. Robert and Princeton MB h amazing. We are first time owners and Robert took the time to go over all the details necessary to enjoy our new vehicle. Robert and Princeton MB have raised the bar for customer service. I highly recommend the dealership. More

Report | Print

Robert and Alex were both incredibly helpful! The whole dealership team was very helpful throughout the process. 10/10 The whole dealership team was very helpful throughout the process. 10/10 More

Report | Print

The dealer is customer focused and extremely cooperative. Our experience was nothing but pleasurable. I highly recommend Princeton Mercedes Benz. Our experience was nothing but pleasurable. I highly recommend Princeton Mercedes Benz. More

Report | Print

Our family's relationship with Mercedes Benz of Princeton began almost 25 years ago when my father leased his first E-class from Doug Greces. He purchased and/or leased a further 5 vehicles from the dealersh began almost 25 years ago when my father leased his first E-class from Doug Greces. He purchased and/or leased a further 5 vehicles from the dealership over this period. After stopping in recently to look at options toward the end of his GLE 350 lease, we were advised by a sales executive whom my parents have previously leased from but felt was incapable and at times unpleasant, that due to current chip shortages across the industry prices had skyrocketed. While there is some truth to this, much of our conversation with him lacked consistency in the lease details and numbers that he was sharing. At this point in our loyalty, haggling should not be a part of a consumer's buying experience. The re-leasing experience should be seamless, painless, and transparent. This was not the case. Furthermore, and perhaps the final straw, was the sales executive telling us that almost 25 years of loyalty was "worth nothing". No member of our family will ever again patronize Mercedes-Benz of Princeton. I do hope this serves as a cautionary tale for the value of loyalty, for perhaps it is the most valuable currency of all. More

Report | Print

I have purchased or leased 5 vehicles from Alex Shaparin and have referred several friends and family members to him. He makes the process so easy and enjoyable. He is the reason we keep coming back to MB and have referred several friends and family members to him. He makes the process so easy and enjoyable. He is the reason we keep coming back to MB Princeton. More

Report | Print

We bought our GLC 300 from Princeton dealership in 2020 and the buying process was quite simple and hassle free. The sales team was very courteous and professional, helped answer all our questions and conc and the buying process was quite simple and hassle free. The sales team was very courteous and professional, helped answer all our questions and concerns. More

Report | Print

We couldn't have asked for anyone better than Alex Shaparin to be our salesman. He was thorough, quick and very easy to work with. He also connected us with Robert Lisi, an excellent and very knowledg Shaparin to be our salesman. He was thorough, quick and very easy to work with. He also connected us with Robert Lisi, an excellent and very knowledgeable person from the service department to answer all our questions about the car itself. Robert went above and beyond to spend at least an hour explaining all the features etc to us. More

Report | Print