"Excellent Customer Service Experience"
- Marc S
Professional and courteous, patient and knowledgeable Sales and Technical staff, very pleasant and friendly reception - our MB Princeton experience was top notch and we highly recommend this dealership if you're in the market for a MB. Buying a new car shouldn't be a stressful experience and a big shout out here to Tom T. and Rob L. for all their help and making our experience stress-free and enjoyable. We happily rode off into the sunset in our gorgeous Lunar Blue MB... nothing like it!
"Incredible experience, highly recommend!"
- Cenni Family
We recently purchased our first Mercedes C300 sedan. We never knew purchasing a vehicle could be such a pleasant and enjoyable experience. Our experience with our Sales Representative, Dale Cook, was exceptional. He was friendly, professional, knowledgable and gave us individualized attention you just don't get anywhere else. We requested a certain color vehicle and Dale went above and beyond to get us exactly what we wanted, we were thrilled. When it was over, Dale shook our hands and said, "Welcome to the family." We truly feel that we are part of the Mercedes family and have no intention of going back to our previous dealership.
Robert Lisi was outstanding. He patiently showed us every feature of our new vehicle and elaborated when we had questions. He made sure we felt entirely comfortable with our new Mercedes and assured us that he was available anytime we had a question. What a great comfort that was to us.
Price and attention were great. I appreciated all the help I received while I was there. I was able to get all the paperwork done in a timely matter and since my wife was not there for the tutorial they offered her the ability to come in at a later date which was great. Once again thank you.
Customer experience was awesome!! Robert,
Rich & Ruben were tremendously informative .
So helpful explaining every detail of my new car which by the way we have purchased for vehicles in the past several years at your dealership we keep coming back .
We have a Mercedes-Benz dealership close to our home but we drive almost an hour because of the exceptional service and pricing that we get from Mercedes-Benz Princeton .
"Excellent experience "
Most of the paperwork, etc was taken care of before I arrived at the dealership. Once there it was an hour from signatures, adding the vehicle to insurance to drive off.
"Comfortable and Informative"
When I came into the dealership, I was immediately greeted by a friendly face and inviting smile. That person was Gary, Jr. I was given the opportunity to walk around on my own and ask questions later. No one was pushy. Gary answered all of my questions and was very knowledgeable about the cars. I could tell right away his aim was to please and to assist me with the selection of my new car. I later met Gary, Sr. The two of them work well as a team. As a single woman buying a car, I felt very comfortable making this very big deal. Although I was well aware that they are salesmen and it is their job to sell cars, I still trusted that everything which was said to me was also in my best interest.
Robert Lisi took plenty of time telling me all about my E400. He knew everything and could answer all of my questions.He was very patient with me as he showed me many new things about the car. He also said if I had any further concerns about the car, I could call him or come in person. He also offered to make a home visit if necessary,
This was my first time buying from Mercedes of Princeton and working with kind, experienced and patient personnel made this experience quite rewarding, Thank you Gary, Jr., Gary Sr., and Robert.
We found Arno to be very thoughtful, patient, thorough and straightforward. He listened carefully to our needs and matched us perfectly with our vehicle. Robert covered a lot of ground in a short amount of time which is a very difficult task.
"Prompt polite and knowledgeable staff"
Had a good experience with Robert during our new Car purchase. He took time to thoroughly explain the car and it’s many cool features.
He was very helpful.
"Fantastic Experience !!!!"
I recently purchased a new Mercedes from Mercedes-Benz of Princeton, and I must say that it was a great experience from the moment that I walked in the door. I was immediately greeted by Dale Cook, Sales Representative. I proceeded to browse the inventory and I immediately spotted the car that I wanted to purchase. I had previously been driving and owning several Corvettes for the past 15 years and I decided that it was time to purchase a Mercedes. I sat with Dale Cook and he was so pleasant, professional and extremely patient. He made me feel very comfortable and he was extremely efficient in handling and explaining all the paperwork involved. He was also extremely helpful in explaining some of the many features of the car. Also very helpful and patient in explaining the features of the car to me was Robert Lisi, Product Concierge, and Theo Dolci, Product Concierge I also had the pleasure of being introduced to George Wilkening, General Sales Manager who was also very pleasant. These four gentlemen made my buying experience beyond pleasant and I absolutely love my new Mercedes. I absolutely, positively, unequivocally highly recommend Mercedes-Benz of Princeton !!!!
"Selecting a car"
They were very professional in helping you make the best choice for you. You felt comfortable and that means a lot to me. Snacks, coffee were available for you.