Alex Upshur | Page 3

Great experience I worked with Alex in 2012 when I leased a 3 series BMW. When my lease was coming due, Alex contacted me and we setup time to come in so I could hear I worked with Alex in 2012 when I leased a 3 series BMW. When my lease was coming due, Alex contacted me and we setup time to come in so I could hear all the options I had available. He did a great job walking me through everything and presenting some nice offers for a new vehicle. I ended up signing another lease and am extremely happy with the car and the entire process. More

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Great customer service Alex was great to work with over the phone. I called on short notice to inquire about a used 328xi and was provided quick info. Very friendly and hel Alex was great to work with over the phone. I called on short notice to inquire about a used 328xi and was provided quick info. Very friendly and helpful staff. More

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very helpful I bought my first car, a Honda accord there. Alex was very helpful. He helped fix the tire and the brakes and offered me a ride to his company. the ca I bought my first car, a Honda accord there. Alex was very helpful. He helped fix the tire and the brakes and offered me a ride to his company. the car is now working very well. Glad to get it at a good price. More

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Personable and professionalism of Alexander Upshur I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeab I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeable of BMW's, he is very personable as well. I believe he will go as far as he wishes in this business. I will be telling others about my experience with BMW of Ann Arbor and the excellent service provided by Alex Upshur. Your dealership has a quality Client Advisor in him and you are very fortunate to have him working for BMW of Ann Arbor. Thank you, Carol Ford More

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Professional, courteous and accomodating Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on th Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on the day and was extremely responsive to text and call. He is knowledgeable about the cars, even used models, and a pleasure to work with. Altogether I had a really good experience and look forward to next time I work with BMW Ann Arbor. More

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Excellent used car buying experience Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into buying a car. The whole experience was rather effortless and as a result I am a more than happy owner of a immaculate 135i! I'd highly recommend working with Alex if you have the opportunity to do so. More

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Awesome buying experience! Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love! More

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European Delivery Being 61 I was looking for my "last new car" so I wanted it to be exactly correct. As such I spent several months asking questions and researching. Du Being 61 I was looking for my "last new car" so I wanted it to be exactly correct. As such I spent several months asking questions and researching. During this time my advisor, Alex Upshur, and the sales manager were very patient telling me to take my time and they were there to help me in any way while I was making my decision. I was never given the "high pressure". I decided to use the European Delivery program and it was a fabulous experience. Just like in the movies when I arrived at the Munich airport a chauffer in a black suit met me holding a placard with my name. My free ride to the BMW recommended hotel was in a 740I. (By the way, the hotel was a quick walk to the old Munich city center with loads of shopping and great restaurants and, it being December, the outdoor Christmas markets.) The next day it was a 5 minute walk to the subway for a quick ride to the BMW Welt which was just next to the subway station. I went to the third floor where a pretty blue eyed blond German woman who spoke perfect English did the paperwork. I then went to the lounge where there were free pastries, cold cuts, hot brotwurst and of course beer. Soon I met my delivery gentleman who took me to a vehicle simulator for instructions on the safety features. From there we walked onto a balcony and two floors below was my 335ix GT on a turntable with a spot light on it. We walked down to the vehicle where I was given further information and was photographed next to my new vehicle. I was given a memory stick with photos of the BMW Welt and my delivery experience and vouchers for an engraved key fob, entry to the BMW museum, the factory tour, and a 10 euro credit toward a purchase in the BMW shop. The next day I toured the factory and the museum. All the paperwork and delivery to BMW of Ann Arbor went off without a hitch. It was a very excellent experience which I can heartily recommend. More

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Fantastic service by Alex! I bought a 228 and I felt very comfortable at the desk with Alex even though I am usually intimidated by male salesmen. He wasn't pushy and I was very I bought a 228 and I felt very comfortable at the desk with Alex even though I am usually intimidated by male salesmen. He wasn't pushy and I was very happy with my experience. More

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Very personalized customer support After researching and test driving a number of mid-size SUVs, the BMW X3 moved to the top of the list - especially because of the knowledge and suppor After researching and test driving a number of mid-size SUVs, the BMW X3 moved to the top of the list - especially because of the knowledge and support from our sales agent, Alex Upshur. He wasn't at all pushy as many other dealers were, and he let the car speak for itself. He seemed to understand just what we were looking for and was able to answer all of our questions about the new technologies and comforts (a lot to learn because our current vehicle is 12 yrs old). I used to work for a German company , so I was well aware of the expertise and performance of BMW, but I must say it was Alex and the dealership that made us comfortable enough and assured to make the investment. I continue to ask Alex a question here and there, and he is always as informed and cordial and attentive as can be! More

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