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BMW of Ann Arbor

2.6

295 Lifetime Reviews

501 Auto Mall Drive, Ann Arbor, Michigan 48103
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Top Reviewed Employees

Dusty Harrison at BMW of Ann Arbor

Dusty Harrison

Service Advisor
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rated
Employees need five ratings before we can calculate an accurate rating.
Dereck West at BMW of Ann Arbor

Dereck West

Service Advisor
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rated
Employees need five ratings before we can calculate an accurate rating.
Alex Upshur at BMW of Ann Arbor

Alex Upshur

Sales Consultant
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rated
Employees need five ratings before we can calculate an accurate rating.
Mo Beidoun at BMW of Ann Arbor

Mo Beidoun

New Car Sales Manager
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rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 04, 2019

"Very bad customer service,"

- Ramco

Customer service was very bad, they carried an attitude that they did not care though we were there to made final decision to purchase the vehicle. Lost an customer and many more like us!

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Employees Worked With

no the the list mentioned above

August 06, 2019

"Waste of Time"

- CustomerLM

I drove an 1: 40 minutes to test drive and purchase an X3. I made an appointment to test drive and purchase the vehicle. I came in from my test drive and said I'm ready to buy it. The sales person said the banks are closed. I said that's fine I'll just pay for the car. He then said I don't have people here to process you. He made an appointment for us to return the next day and asked for a deposit. On my long drive home I decided not to return. Messaged the dealership. No response! Wish I could leave 0 stars for their terrible customer service.

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Employees Worked With

April 01, 2019

"Service "

- Ali

Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t 480 last week

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Airport drop off and pick-up