Alex Vasquez

Phone calls were not returned, prices were egregiously high. I will never be back! I will need to find a new mechanic! high. I will never be back! I will need to find a new mechanic! More

by KATHY48 Verified Customer Verified Customer

Report | Print

I brought my car in for routine oil change, but they returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick u returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick up the car it was not washed. They did not notify me about the cracked windshield and instead I had to point it out even though it was clearly visible as it stretched across the drivers side windshield. They argued with me about liability even though the car was spotless when I brought it in. At first they said it would be over a week before they had an appointment time to fix it. I asked that they order all the parts so that I could have my car back immediately. I dropped it off on a Tuesday morning and they told me it would be done on Thursday afternoon. Come Thursday they said Friday then come Friday they said Monday. It ended up taking them an entire week and then when they returned it, the windshield was scratched. Terrible communication throughout! I wouldn’t recommend this BMW to my worst enemy. They are unprofessional, rude, and don’t know what they are doing. Save yourself and don’t bring in your car here to service. Go to Beverly Hills BMW, they are outstanding! This place is disappointment every time I’ve ever been. More

by blakedsan Verified Customer Verified Customer

Report | Print

Alex in Service is extraordinary. He is both professional and cares for the client. He should be promoted. He is both professional and cares for the client. He should be promoted. More

by ROHINITALALLA8 Verified Customer Verified Customer

Report | Print

Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

Report | Print

the dept did the work quickly and I didn't have to wait long that was great long that was great More

by DIANEDICOOPER Verified Customer Verified Customer

Report | Print

Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

Report | Print

Brought the car in on a Tuesday with a promised pick up on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completel on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completely unorganized. Service technician was unresponsive and hard to get a hold off, took several calls to get responses and none of them were definite. All in all a week total to get the car back for an inspection. Very frustrated, can't recommend that dealer, they used to be much better in the past. More

by Anonymous Verified Customer Verified Customer

Report | Print

My service was excellent! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! Alex, the parts manager was superb!!!!! BMW is lucky to have him!! More

by STACYGALINA Verified Customer Verified Customer

Report | Print

Horrible customer service and they forced me to wait almost 2 hours even though I had an appointment almost 2 hours even though I had an appointment More

by amc897 Verified Customer Verified Customer

Report | Print

Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More

by BRIANA.MCKELLERY Verified Customer Verified Customer

Report | Print