Alexander Frattaroli | Page 2

Pleasant sales experience From Internet salesperson to in store experience on a busy Saturday, these folks were great. Kept me informed and were knowledgeable and friendly. From Internet salesperson to in store experience on a busy Saturday, these folks were great. Kept me informed and were knowledgeable and friendly. Finance was mobbed, so they offered flexibility with detailing and delivery of the vehicle—it all worked out well! More

by Bob M Verified Customer Verified Customer

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Great Service I am very happy with the purchase of my 2015 Pre-owned certifed Kia Sportage. Alex and Rick were awesome, very helpful and willing to work with my bud I am very happy with the purchase of my 2015 Pre-owned certifed Kia Sportage. Alex and Rick were awesome, very helpful and willing to work with my budget to get me into an afforadable car. Staff was also very pleasant, Would recommend More

by sschultz Verified Customer Verified Customer

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Great experience! Visited Gateway to check out a few used vehicles I saw online. Made a return trip a few days later (with 3 kids under the age of 12!) to buy a 2016 Se Visited Gateway to check out a few used vehicles I saw online. Made a return trip a few days later (with 3 kids under the age of 12!) to buy a 2016 Sedona. I worked with Dave and Al. Both of them were patient with my numerous questions and worked hard to get me into the Sedona. My children and I are loving our new van! I would most definitely recommend Gateway Kia (and specifically Dave & Al) to anyone looking for a new or used car! Thanks so much!! More

by mauradoc Verified Customer Verified Customer

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New used car purchased -2015 Sedona EX Car purchase completed on Saturday 6/23. Picked up vehicle on Monday 6/25 and departed the dealership only to realize that the A/C was not cooling. Car purchase completed on Saturday 6/23. Picked up vehicle on Monday 6/25 and departed the dealership only to realize that the A/C was not cooling. Could not return that day due to appointments and had to get the earliest available service appointment which was Wed. 6/27 at 8:30am. I think that the fact I had this issue upon pick up that I should have been given more of a priority and at least accommodated into Tuesday’s service schedule. The service person I spoke with (Mark) said that he was booked up for Tuesday. Sales Mgr Alex wanted to intervene and try to get me into Tuesday but I decided that I would just not use the vehicle on Tuesday instead of create havoc for the service department to fit me in. I much appreciate the customer service attitude that Alex had and I being in sales and service for over 40 years understand the value of a satisfied customer. Lastly on the day of service Wednesday the service Manager was quite accommodating after hearing the issue with the vehicle . More

by eldwilliams64 Verified Customer Verified Customer

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Getting to my deal I found BJ aka Walter Gilatt, to be hard to work with on this deal. He sold me on my Forte 3 yrs ago. But when I came in for your event it was diffi I found BJ aka Walter Gilatt, to be hard to work with on this deal. He sold me on my Forte 3 yrs ago. But when I came in for your event it was difficult. He hadn't been there in years. Kept saying it was his 1st day back. If I hadn't had a previous relationship with him I would have walked out or ask for another sales person. He didn't know the product. Didn't listen to what I wanted in color or options. I had to remind him on several occasions what I wanted. Black on black Optima EX. Even when writing up the final deal he said it was for the silver Optima and I had to correct him. Alex was awesome he worked the deal I was almost ready to walk out. Barry saved everything and I finally got the 12k 48month lease I walked in and asked for. The downside is sitting around for nearly 90 min waiting to sign papers. BJ should not have been working with customers that day. He should have shadowed another sales rep I think the deal would have been done much quicker and not taken 4.5hrs My car came from NJ and I picked it up on Monday 06/25/2018. There was still some dirt build up in the trunk lid area. I was disappointed in the detail that was given to a 36,000 dollar car. That there was no quality assurance shown that the car was free of all dirt or dirt buildup. More

by awd363 Verified Customer Verified Customer

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Accommodating The staff at gateway were very accommodating. The sales manager gave me a $500.00 of coupon. Scott went over and above to make sure my car was ready The staff at gateway were very accommodating. The sales manager gave me a $500.00 of coupon. Scott went over and above to make sure my car was ready to go. More

by karenunfranchise Verified Customer Verified Customer

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Scott dutter of Gateway Kia fulfilled all of my needs Thanks to Gateway Kia of Warrington I am driving a 2018 Kia Forte! My credit was not great but a sales associate name Scott dutter insisted that he co Thanks to Gateway Kia of Warrington I am driving a 2018 Kia Forte! My credit was not great but a sales associate name Scott dutter insisted that he could get me into a brand new car. He went above and beyond to make this sale happen for me which was crucial since I'm a delivery driver and was in desperate need of a car. He was so friendly and knowledgeable and walk me through each step I felt completely at ease. Without his expertise I would not be able to continue working. I would recommend Gateway Kia Warrington overall other Kia dealerships in the tri-state area. Barry was kind enough to lend me a car for the evening so that I can come back in the morning to finalize paperwork.. no one else wanted to give me a chance we're Kia of Warrington allowed me to have opportunity that I am so grateful for. I can't thanks Scott enough for all the hard work you put in... A shout out to Alex Dawn and Ron for assisting in the cell as well The Shining Star goes to Scott dutter so attentive every phone call was confirmed by him every email he got back to me in less than 10 minutes. A top-notch sales associate. Thank you so much More

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Second new car experience with Gateway Kia Overall had a good friendly experience and got most of what I wanted,staff has reached out several times to make sure all is well Overall had a good friendly experience and got most of what I wanted,staff has reached out several times to make sure all is well More

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