Alexander Gregory | Page 4

Poor customer service They don't treat people well They say anything but don't follow through say anything but don't follow through More

by KAMILAHJ Verified Customer Verified Customer

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Never follows up They said they were gonna call back about my AC and follow up and they never did about my AC and follow up and they never did More

by KAMILAHJ Verified Customer Verified Customer

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Poor customer service They don't treat people well They say anything but don't follow through say anything but don't follow through More

by KAMILAHJ Verified Customer Verified Customer

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Ricky was vey professional and friendly. Everything was ready to go when I arrived! What a great experience. Everything was ready to go when I arrived! What a great experience. More

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From the moment I scheduled the appointment, I began receiving multiple text messages from sales asking if I wanted to sell my car. Even my father, who simply dropped me off, was approached and asked if receiving multiple text messages from sales asking if I wanted to sell my car. Even my father, who simply dropped me off, was approached and asked if he wanted to sell his car as well. This felt very pushy and inappropriate given that I was there strictly for a service appointment. Communication about my vehicle throughout the day was also very poor. I was told to watch for a text message from a specific area code with service updates, but I never received anything. This created confusion and frustration, especially since I rely on my vehicle for work and needed to know the status of the service. This was the second time I have brought my car to this location since owning it where my vehicle sat there all day and was never worked on. When a customer schedules an appointment, it is reasonable to expect the vehicle will at least be looked at that day. Because of these repeated issues, I will not be returning to this location for service. It seems the service department may be scheduling more vehicles than they can realistically handle in a day, which leads to poor communication and customers being left without answers. For comparison, I am currently having my vehicle serviced at the Jeep dealership in Fremont and the experience has been far more organized, communicative, and professional. More

by Bellashelly80 Verified Customer Verified Customer

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Fast service, I took my RAM in for repair and they returned it the same day returned it the same day More

by Juan Verified Customer Verified Customer

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Alexander Gregory is the best customer service staff, highly efficient and with excellent service attitude. highly efficient and with excellent service attitude. More

by DELL403 Verified Customer Verified Customer

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1 San Leandro Sales manager has poor communication no knowledge of what he's doing leased me a car with no knowledge of how to repair knowledge of what he's doing leased me a car with no knowledge of how to repair More

by Cecilgreen50 Verified Customer Verified Customer

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Your dealership was extremely helpful to me in a really difficult situation after I was in an accident. Alexander was very helpful and knowledgeable and I appreciate everything. He and everyone else involv difficult situation after I was in an accident. Alexander was very helpful and knowledgeable and I appreciate everything. He and everyone else involved dead for me. I have a brother that lives in Berkeley and has purchased a vehicle from your dealership so my family does have history with you and will continue to deal with you. More

by bsjssurf Verified Customer Verified Customer

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Drive up & check-in= Good. After that, ridiculously long wait times on the phone. Picked up my vehicle, got home and have a valve stem cap missing. Paperwork shows air pressure After that, ridiculously long wait times on the phone. Picked up my vehicle, got home and have a valve stem cap missing. Paperwork shows air pressure was checked. Called and left a voicemail to my Service Advisor, NEVER received a call back. Now I'm out a valve stem cap. POOR customer service for My local dealer. More

by gobearsguy Verified Customer Verified Customer

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