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Alexandra Celis
Alexandra Celis at Genesis of Naples

Alexandra Celis

Service Appointment Coordinator

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.8
17 Reviews
4.8

17 Reviews

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17 Reviews of Alexandra Celis

October 03, 2025

Dealership Rating
Employee Rating

They follow through on what they say they will do. Pawel is the best rep. for your company! More

by fishinglarryr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: pawel

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Oct 06, 2025

Genesis of Naples responded

Thanks for the kind words for Pawel and our Genesis of Naples team.

September 11, 2025

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Employee Rating

Been working with them since 2017 they are amazing always been fair and transparent with everything. More

by DAVID.SMITH005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Sep 12, 2025

Genesis of Naples responded

David, thanks for the kind words for our Genesis of Naples team! We are grateful to have earned your loyal business!

September 04, 2025

Dealership Rating
Employee Rating

Everything was handled a number one first class manner. Thanks for your great car service More

by NEDBENTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Sep 08, 2025

Genesis of Naples responded

Thank you for the kind words for our Genesis of Naples team! See you next time!

August 26, 2025

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Employee Rating

Excellent service, car was serviced and I was able to have a loaner till the service was complete. I was informed of the progress. More

by patiwyllie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sierra

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Aug 27, 2025

Genesis of Naples responded

Thank you for your trust in Genesis of Naples! We are so pleased you received excellent service. See you next time!

July 12, 2025

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Employee Rating

It was nice that Genesis of Naples had a concierge service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. More

by tomm5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Jul 14, 2025

Genesis of Naples responded

Thank you for sharing your experience! We're glad to hear that the concierge service made things convenient for you. If there's anything else we can do to enhance your experience, feel free to reach out. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

July 11, 2025

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Employee Rating

Pawel was awesome! Very attentive and reliable. Respects your schedule and communicates promptly each step of the way. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Burdge, Remi Mendozzi, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana , Pawel

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Jul 11, 2025

Genesis of Naples responded

We are delighted to see your feedback, Jordan! Thank you for choosing Genesis of Naples and for highlighting Pawel's great work.

July 10, 2025

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Employee Rating

Everyone was courteous, informative and having the loaner was perfect!! Not having to be stuck at home or the dealership for service is a blessing!’ More

by WSJOYFUL1
Recommend Dealer
Yes
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Jul 10, 2025

Genesis of Naples responded

Thank you for choosing Genesis of Naples and for sharing your excellent feedback. We hope to serve you again in the future!

May 15, 2025

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Employee Rating

Quick easy and efficient! With a car!! jC was wonderful on both ends. Thank you More

by christineltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sierra

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May 16, 2025

Genesis of Naples responded

We really appreciate your positive review, Christine! Thank you for choosing Genesis of Naples and for giving our team a shoutout. Safe travels!

April 24, 2025

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Employee Rating

No body answers the phone, must wait too long to make an appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse! More

by KWH1953
Service Time
Service Communication
Recommend Dealer
No
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Apr 25, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the inconvenience you've experienced with our service and communication, especially during construction. We're working hard to improve these areas and appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 29, 2025

Dealership Rating
Employee Rating

It was great. The service manager knew his job and was very professional. I find him essential More

by apryan2733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Colgan, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 31, 2025

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

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