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Alexandra Celis
Alexandra Celis at Genesis of Naples

Alexandra Celis

Service Appointment Coordinator

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.8
23 Reviews
4.8

23 Reviews

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23 Reviews of Alexandra Celis

January 26, 2026

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Employee Rating

Great experience: fast, friendly, and my car feels brand-new again after their expert and thorough service. More

by floridafusionllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Jan 27, 2026

Genesis of Naples responded

We couldn't be happier to see your five-star review! Thanks for choosing Genesis of Naples and highlighting our efficient, knowledgeable service team. We look forward to welcoming you back next time!

January 22, 2026

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Employee Rating

My car was returned with all my tires significantly deflated, after being rotated. With no clarification why? More

by GWERTHEIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 23, 2026

Genesis of Naples responded

I apologize for the inconvenience and confusion regarding your tire pressure after the rotation. That's certainly not the level of service we aim to provide, and I understand how frustrating this can be. We were unable to find your contact information under your name given here. Would you mind giving me a call so we can clarify what happened and ensure everything is properly addressed? Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

December 21, 2025

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Employee Rating

The whole experience was seamless. The valet service is wonderful. Everyone was pleasant and professional. More

by tonyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alejandra Quintana, Jorge Sierra

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Dec 23, 2025

Genesis of Naples responded

We're so pleased you enjoyed your experience with us, Tony! Thank you for choosing Genesis of Naples and for sharing your feedback. See you down the road!

December 21, 2025

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Employee Rating

They picked up my car in a timely fashion and left me a loaner for the day, and when they returned my car all the work was done to my satisfaction b=pus a follow-up call to meet with me after the holiday's More

by EVANSONTHEBEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alejandra Quintana, Jorge Sierra, John D'Angelo, Jeff Stall , Sorry, can't remember all the names but advice I received was good.

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Dec 23, 2025

Genesis of Naples responded

Thank you for sharing your appreciation for our team, Evans! We are delighted to hear you had an excellent service experience with us. We'll see you next time at Genesis of Naples! We love five-star reviews!

November 26, 2025

Dealership Rating
Employee Rating

Great and clean venue! Super professional! Employees all have a smile and are very courteous More

by KSM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Nov 30, 2025

Genesis of Naples responded

Thanks so much for the review. We look forward to your next visit to Genesis of Naples!

November 05, 2025

Dealership Rating
Employee Rating

I’ve always received the best service at the Naples dealership! Professional, great communication, quality, service, timely I wouldn’t go anywhere else. Love my Genesis. More

by LUVLYF8485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pavel

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Nov 06, 2025

Genesis of Naples responded

We're so glad to hear you’re enjoying your Genesis and our service team is lucky to have your business. Thanks for choosing Genesis of Naples! We wish you many safe and happy miles ahead.

October 03, 2025

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Employee Rating

They follow through on what they say they will do. Pawel is the best rep. for your company! More

by fishinglarryr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: pawel

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Oct 06, 2025

Genesis of Naples responded

Thanks for the kind words for Pawel and our Genesis of Naples team.

September 11, 2025

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Employee Rating

Been working with them since 2017 they are amazing always been fair and transparent with everything. More

by DAVID.SMITH005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Sep 12, 2025

Genesis of Naples responded

David, thanks for the kind words for our Genesis of Naples team! We are grateful to have earned your loyal business!

September 04, 2025

Dealership Rating
Employee Rating

Everything was handled a number one first class manner. Thanks for your great car service More

by NEDBENTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

Report | Print
Sep 08, 2025

Genesis of Naples responded

Thank you for the kind words for our Genesis of Naples team! See you next time!

August 26, 2025

Dealership Rating
Employee Rating

Excellent service, car was serviced and I was able to have a loaner till the service was complete. I was informed of the progress. More

by patiwyllie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sierra

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Aug 27, 2025

Genesis of Naples responded

Thank you for your trust in Genesis of Naples! We are so pleased you received excellent service. See you next time!

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