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Alexandra Gutierrez
Alexandra Gutierrez at Shottenkirk Nissan Katy
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Alexandra Gutierrez | Page 2

Service Advisor

Shottenkirk Nissan Katy

25550 Kingsland Boulevard
Katy, TX 77494

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4.8
211 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

211 Reviews

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211 Reviews of Alexandra Gutierrez

October 17, 2023

Dealership Rating
Employee Rating

Alex is great! She is accommodating & quick to respond to any communications or questions related to my Armada. I appreciate her positive attitude & knowledge. More

by VALERIEREEVES
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 18, 2023

Shottenkirk Nissan Katy responded

VALERIEREEVES, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

October 14, 2023

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Employee Rating

Everyone was super friendly and willing to help out anyway they could. Truly enjoyed Mike experience at this dealership More

by JTHOMPSONTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier

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Oct 15, 2023

Shottenkirk Nissan Katy responded

JTHOMPSONTHOMPSON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

September 30, 2023

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Employee Rating

It took 2 and half hours to do oil change on my vehicle and a recall More

by UBALDO.MACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George Peters , Jaime Rohlmeier

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Oct 02, 2023

Shottenkirk Nissan Katy responded

UBALDO.MACIAS, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Nissan Katy so we can discuss some solutions.

September 24, 2023

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Employee Rating

THE. BEST. DEAL ER. IN KATY..TX. The one with the best deals. Let s. Go More

by JHAWLEY719
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier, Marti.

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Sep 26, 2023

Shottenkirk Nissan Katy responded

JHAWLEY719, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!

September 16, 2023

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Employee Rating

Alex helped me with a problem that I was having with my 2020 Armada. She’s very responsive to email and phone calls. I can tell that she understands how vital it is to keep customers informed. I really app More

by VALERIEREEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 17, 2023

Shottenkirk Nissan Katy responded

VALERIEREEVES, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit VALERIEREEVES. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 12, 2023

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Employee Rating

Good service. . feel like family. Will continue coming back,,,everything was explained real helpful. Thank you More

by MANNY-JODETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier

Helpful
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Sep 13, 2023

Shottenkirk Nissan Katy responded

MANNY-JODETE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

August 15, 2023

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Service was very helpful and they weee accommodating. The only thing I would say is y’all have way too many surveys. I have filled this one out twice already. More

by Steffy_campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier

Helpful
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Aug 16, 2023

Shottenkirk Nissan Katy responded

Steffy_campbell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 09, 2023

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Employee Rating

Everyone was nice and helpful. They fixed what needed to be fixed and let me know what little things need attention. More

by KATHYROOS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier

Helpful
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Sep 18, 2023

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 03, 2023

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Employee Rating

It is close to my home & easy to get appointments for routine service/oil changes. More

by VALERIEREEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Sep 18, 2023

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

July 17, 2023

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Employee Rating

Excellent service , not a long wait and fair price would recommend family and friends to bring their car More

by MSRODEEWMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier

Helpful
Report | Print
Sep 18, 2023

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

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