Alexandra Valerio | Page 11

I've been dealing with Mini of Ramsey off and on for 6 years. Yay! years. Yay! More

by Nina F. Verified Customer Verified Customer

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From the minute I arrived I could tell it was well run and well organized dealership! The staff was extremely helpful and friendly. Alex was a true professional and cant say enough about her and how res and well organized dealership! The staff was extremely helpful and friendly. Alex was a true professional and cant say enough about her and how responsive she was with all of my questions. More

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Both of the sales reps that helped me were professional and knowledgeable. I did enjoy the interaction with them. The one thing I did not like was the fact that I was sold the car with a bent wheel and it and knowledgeable. I did enjoy the interaction with them. The one thing I did not like was the fact that I was sold the car with a bent wheel and it didn’t seem like the general manager was willing to do anything more for the car than already has been done at that point. The service manager even came out and thru our conversation admitted that one of the wheels looked “slightly” bent when car was on the lift but it wasn’t “bad” enough to worry about. The dealer did offer to give me wheel and tire insurance at their cost which was nice and I took it - But unfortunately I was told I’d have to wait at least 30 days to make a claim to use the insurance to fix the wheel issue. As you can imagine driving around for a month on a bent wheel is not a good experience so I had to take matters into my own hands and go fix the bent wheel out of my pocket. Wish the dealer would have at least done something more about the bent wheel other than keep re balancing the tires. Additionally I did pay a 800 dollar dealer fee which included plate and registration service and a thirty day temp plate. It’s been 33 days now since the purchase and I emailed the dealer four days ago about the temp plate expiring but was told that I have to wait another two weeks as there is an issue with the dmv. I was given a letter stating this for curtesy. Problem is I do live in NYC and now I have to somehow survive driving around with an expired temp tag on my car and no way to get registration etc myself. Have to wait on the dealer. I’m just hoping I don’t get in trouble with this expired temp tag because I don’t thing the ticket people care for curtesy letters you know… Thanks More

by koutcherov57 Verified Customer Verified Customer

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The most friendly and knowledgeable staff of any dealership I’ve been to. Would definitely recommend to friends and family dealership I’ve been to. Would definitely recommend to friends and family More

by DKRJ029 Verified Customer Verified Customer

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Courteous and helpful staff, quick service, I would recommend Mr. Filenbaum anytime to a friend or family member for the best help anyone can get in finding the right vehicle and also for providing gre recommend Mr. Filenbaum anytime to a friend or family member for the best help anyone can get in finding the right vehicle and also for providing great after sales services, he is the best! More

by LNair0629 Verified Customer Verified Customer

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Highly recommend MINI of Ramsey. But what made the car purchase experience superb was Alexandra Pereira, my salesperson, who went above and beyond in every single aspect. Purchas But what made the car purchase experience superb was Alexandra Pereira, my salesperson, who went above and beyond in every single aspect. Purchasing a car can be very different, especially after COVID times, but Alexandra made sure that I was kept up to date throughout the whole process. And finally seeing Alexandra in person at the dealership during the car pick up, only elevated the experience. Highly recommend both MINI of Ramsey & Alexandra for your next car purchase. :) More

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Alex is the best. Always ready to help you out there. Info are updated every single month while I was waiting the car. Great experience Always ready to help you out there. Info are updated every single month while I was waiting the car. Great experience More

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Great people…understanding…considerate! ! Would Recommend Mini to everyone I know. Glad to be part of Mini ! Would Recommend Mini to everyone I know. Glad to be part of Mini More

by DINNO27 Verified Customer Verified Customer

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The friendly staff made my car purchase experience very easy and enjoyable. Thanks Mini of Ramsey for the quality service and help!! easy and enjoyable. Thanks Mini of Ramsey for the quality service and help!! More

by HakimEr Verified Customer Verified Customer

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We felt welcomed and Alex was very capable . She knows the Mini and was very helpful when we ordered our car. We had hoped to get it in August, but the car came in late September. This was under She knows the Mini and was very helpful when we ordered our car. We had hoped to get it in August, but the car came in late September. This was understandable and Alex kept us informed through out the wait. When we finally got our car, she reviewed everything expertly. She is a great asset to the dealership. More

by clarke07627 Verified Customer Verified Customer

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