Alexis Rhoden

Absolutely. Awesome.Service experience will definitely come back.Great persons at your service desk!! Thanks agi Awesome.Service experience will definitely come back.Great persons at your service desk!! Thanks agi More

by ONEJENK Verified Customer Verified Customer

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Garland was very helpful with explaining the services needed on my car and previous owner not doing anything to up keep the car that I just bought back in May. needed on my car and previous owner not doing anything to up keep the car that I just bought back in May. More

by DANIELLE Verified Customer Verified Customer

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I recently purchased a Certified Pre-Owned VW Passat from VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring around the passenger-side climate control knob was missing—a detail that should have been caught during their so-called “120-point inspection.” I immediately contacted my sales rep, Alexis, who asked me to schedule a service appointment. However, once I arrived at the service department, it felt like sales and service were operating in completely different worlds. The welcoming attitude I received during the purchase quickly vanished. Suddenly, no one could make eye contact, and it felt like people were trying to distance themselves from any responsibility. What was most frustrating was the response from Nate Swanson, the Used Car Manager. Despite the fact that the missing knob could be clearly seen in the original vehicle listing, and despite it being a functional part of the car, he refused to replace it. I was told that neither service nor sales would approve the repair. A $70 part (with a $523 replacement quote) was apparently not worth their time to fix—despite the dealership’s own oversight. When I asked how they could sell a car advertising a feature that’s not even usable, the response was essentially: “We understand, but we won’t fix it.” This level of indifference was shocking. I meet hundreds of people every day, and I can honestly say I’ve never encountered a more unprofessional or dismissive front-end manager. As for Alexis, I expected more accountability from the person who sold me the car. The lack of follow-through and support post-sale is extremely disappointing. Bottom line: I love VW vehicles, but I would strongly advise anyone considering VW of Oak Lawn to think twice. The post-sale support is severely lacking, and once the sale is made, you're essentially on your own—even when it comes to basic issues caused by their own oversight. Save yourself the headache and choose a dealership that stands behind its vehicles and values customer satisfaction. More

by LH44 Verified Customer Verified Customer

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Alexis was really helpful and really nice , she answered all my questions . I left really happy with my new car . all my questions . I left really happy with my new car . More

by ELSYC_2991 Verified Customer Verified Customer

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David was great, he wasn’t the original person we worked with to get our vehicle but his team did a good job working together to get the deal done with to get our vehicle but his team did a good job working together to get the deal done More

by Josh Dun Verified Customer Verified Customer

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I had a great experience buying my 2022 Tiguan. This was the 3rd car I have purchased from VW Oak Lawn and they keep me coming back because of the excellent service and deals. I will be back again This was the 3rd car I have purchased from VW Oak Lawn and they keep me coming back because of the excellent service and deals. I will be back again in the future to get my Atlas! More

by NCCGRAD28 Verified Customer Verified Customer

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Good people. Great product . Made buying a car a nice experience. Bought my second auto Great product . Made buying a car a nice experience. Bought my second auto More

by JILLCARKILGALLON Verified Customer Verified Customer

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They are friendly, try to help out as much as they can. but too many add ons that make the price way to high from the original price. but too many add ons that make the price way to high from the original price. More

by AMBER.MEEHAN2005 Verified Customer Verified Customer

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The service was prompt and responsive, though the end result was less than desirable. Even though I had an appointment to come in and negotiate the purchase, the car was not delivered in “ready to drive result was less than desirable. Even though I had an appointment to come in and negotiate the purchase, the car was not delivered in “ready to drive” condition. I had to promptly bring it back in for service. I also received no “walk through” on how to perform the basic operations of the car. The fuel economy and range of the car were overstated. More

by TORREY.LEWIS Verified Customer Verified Customer

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The people that work there are great and very professional. Service is fast. Great service and people. Thanks again guys professional. Service is fast. Great service and people. Thanks again guys More

by CBLACKMAN39 Verified Customer Verified Customer

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