Alfonso Mora

I have purchased two vehicles from this dealership under its former ownership, Car Pros Kia Huntington Beach. I was preparing to purchase my third vehicle, a Kia Sorento Hybrid SX Prestige, when I experienc its former ownership, Car Pros Kia Huntington Beach. I was preparing to purchase my third vehicle, a Kia Sorento Hybrid SX Prestige, when I experienced the most offensive and unprofessional sales interaction I have ever encountered. On October 17, 2026, while negotiating with someone representing Sutherlin Kia Huntington Beach, I received a barrage of increasingly inappropriate text messages after refusing to pay for unwanted dealer-installed accessories. The messages included: "Are you high man?" "Your brain is invisible" "Stop being Jew and come down here" "And we usually give some happy ending at the end" "Do you like lollipop?" These are VERBATIM quotes from the text conversation. I have preserved screenshots documenting the exchange. The antisemitic remark and sexually suggestive messages were shocking, particularly coming from someone attempting to sell me a vehicle costing approximately $40,000. I subsequently escalated the matter through the dealership's website, where owner and CEO Brett Sutherlin publicly promises customers respect, honesty, and exceptional service. The general manager called me afterward and claimed that nobody from the dealership had called me. Rather than receiving an explanation of the disturbing messages, I was left questioning whether management was taking my complaint seriously. I was a repeat customer, prepared to purchase another vehicle at the advertised price without unwanted accessories. Instead, I encountered offensive messages and a deeply disappointing management response. This review concerns Sutherlin Kia Huntington Beach under its NEW ownership, not the previous Car Pros ownership. I am documenting this experience so prospective customers can make informed decisions about where they purchase their vehicles. I have retained the original text messages and am prepared to provide them to the BBB for verification. More

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Efrain was very kind and helpful with my issue and gave me good advice. I will be returning with the charger recommended and will get assistance. me good advice. I will be returning with the charger recommended and will get assistance. More

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Very happy with my experience. When I arrived, they took my car right away, and the service was completed before the quoted time. When I arrived, they took my car right away, and the service was completed before the quoted time. More

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Fantastic sales and finance process. Very efficient with timing for my request. Excellent overall experience. Very efficient with timing for my request. Excellent overall experience. More

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The experience at this dealership was amazing. This my second time purchasing a vehicle with them. The sales rep Leo was very helpful and patience with explaining and answering all my questions. T This my second time purchasing a vehicle with them. The sales rep Leo was very helpful and patience with explaining and answering all my questions. The manager Pedro really provides an amazing experience. The Financial Manger made the signing of the contract easy and he was very informative. More

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It was a great experience. Everyone was really nice and helpful. Thank you very much, Everyone was really nice and helpful. Thank you very much, More

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During my recent visit, I noticed several areas where the customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When I booked my appointment, I also requested car detailing. I was told that I would be contacted in advance to have that added. That never happened. The customer service area only offers sofas; there are no countertops or electrical charging stations, which makes it inconvenient for customers who may need to work or charge their devices while waiting. Additionally, the coffee machine appeared to be poorly maintained and had not been cleaned in quite some time, which raises concerns about hygiene. The interaction with staff was also disappointing. The receptionist/cashier was not communicative, and the service technician provided no explanation of the completed work. When I asked the cashier for clarification about the 10% on the maintenance work, I was directed back to the technician rather than being offered assistance. With my lease ending in a year, these issues weigh heavily on my decision about whether to purchase my next EV from your dealership. Based on this experience, I am leaning toward exploring other options. More

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I waited for over 2 hours for an oil change and I had an appointment. No one told me how the rest of the car was performing or if it needed anything else. What was included in the inspection? I asked abo appointment. No one told me how the rest of the car was performing or if it needed anything else. What was included in the inspection? I asked about the door not closing properly and they said that would take another hour. I didn't want to waste 3 hours of my time.The car is brand new. You should take care of things like that. Car is under warranty. Why don't you have loaners or free transportation? More

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Service Department is Outstanding! Always Courteous! Communicates And Conscious of time it takes to get your service complete. Thank you for being Great at your job! Always Courteous! Communicates And Conscious of time it takes to get your service complete. Thank you for being Great at your job! More

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Service was probably performed competently. Came in for recommended first oil change, advising that I would be waiting onsite. Waited two hours for oil change & required tire pressure check t Came in for recommended first oil change, advising that I would be waiting onsite. Waited two hours for oil change & required tire pressure check to be completed, which was unacceptable, given that I had made an appointment in advance. More

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