Ali Hatam

Bought a car through this dealership in Dec 2024. Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out to the office and went down in person to sign the paperwork. This was in January. After 8 weeks the amount had not been credited to my loan. I called the office repeatedly over the next two weeks to see if they could provide me with some confirmation that the warranty had been cancelled. They always said they would check and call me back, but they never did. I went down to the office in person and asked for a copy of my cancellation form and any updates they had. They told me their office doesn’t keep records of any paperwork (terrible if true) signed in the office and told me to keep waiting. When I insisted on getting a copy of my cancellation form, the rep there had me fill out a new form. When I asked him to email me a copy, he sent me what was clearly a picture of the form he took with his phone. It was extremely unprofessional. I called the finance department of their main office but always got voicemail. I left many messages but my calls were never returned. It is now May. I went down to the main office to speak with the head of finance there. I was told he was unable to get ahold of anyone from the cancellations department, as they were too busy to speak to me. Please, please do not buy a car here. This establishment embodies every stereotype about a used car dealership. Terrible (and illegal) business practices abound, and I have never been so blatantly lied to by someone I’m speaking to in person. More

Report | Print

Ourisman Mazda of Rockville is so professional. Ali Hatam is the best salesman ever. It was a great experience working with him. Rob Flowers was very professional also. Will recommend this dealersh Ali Hatam is the best salesman ever. It was a great experience working with him. Rob Flowers was very professional also. Will recommend this dealership to everyone. More

Report | Print

Ali very informative, pleasant and easy to deal with. Phong charming and very helpful. A good car buying experience Phong charming and very helpful. A good car buying experience More

Report | Print

Fast, friendly and efficient! Very happy with my service performed in a courteous and speedy way Very happy with my service performed in a courteous and speedy way More

Report | Print

The service was great! I worked with Ali, and he was very helpful and clear about the whole process of buying the car. All of my questions about the car and the paperwork w I worked with Ali, and he was very helpful and clear about the whole process of buying the car. All of my questions about the car and the paperwork were answered. I definitely recommend Ourisman Mazda of Rockville. More

Report | Print

I am very happy to get my car in here, the dealers are very good and patience very good and patience More

Report | Print

It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

Report | Print

Diego,Ali,and,Robin were amazing to deal. with! Highly professional no pressure. Highly recommend this dealership!! with! Highly professional no pressure. Highly recommend this dealership!! More

Report | Print

Ali was amazing! Christian was rude and didn’t have time for us. Ali turned everything around. Christian was rude and didn’t have time for us. Ali turned everything around. More

Report | Print

I went to test drive used vehicles one evening, and after waiting around in the front of the dealership for fifteen minutes, Ali basically shooed me out, after giving me keys for a solo test drive of a car t waiting around in the front of the dealership for fifteen minutes, Ali basically shooed me out, after giving me keys for a solo test drive of a car that met none of my criteria. More

Report | Print