I buyed new 2025 carnival, ever since i buy, i am having
washer fluid leak, took to dealership for 3 times, still the issue is ongoing. Poor service, worst experience
washer fluid leak, took to dealership for 3 times, still the issue is ongoing. Poor service, worst experience
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by staranand21
Service Price Transparency
Oct 27, 2025 -
Kia of North Austin responded
Thank you for sharing your concerns and bringing this to my attention. We strive to provide thorough and efficient service, and I understand how important it is to have recurring issues resolved quickly.
I’d like to take a closer look at your vehicle’s washer fluid leak and ensure the right steps are being taken. Please feel free to reach out to me directly at codywebster@lithia.com so we can follow up and get this addressed properly.
Sincerely,
Cody Webster
Service Manager
codywebster@lithia.com
Nov 03, 2025 -
Kia of North Austin responded
Thank you for the update. I appreciate you giving us another opportunity to address the washer fluid issue. I’ll make sure our team takes a close look and keeps you informed throughout the process.
If you need anything in the meantime, feel free to reach out to me directly at codywebster@lithia.com.
Sincerely,
Cody Webster
Service Manager
codywebster@lithia.com
Oct 31, 2025 -
staranand21 responded
Leaving my vehicle for service this morning
A Wonderful and knowledgeable salesman!
He went above and beyond to make sure my husband and I were satisfied with our new vehicle! I would recommend him 100000x. Thank you Ahmed, loving my
He went above and beyond to make sure my husband and I were satisfied with our new vehicle! I would recommend him 100000x. Thank you Ahmed, loving my new KIA!!
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by Alexisvictoriapinales
Oct 07, 2025 -
Kia of North Austin responded
Congratulations on your new Kia! We are thrilled Ahmed took such great care of you and your husband. We are grateful for your business and we will be sure to pass this along to him. Welcome to the Kia of North Austin family!
This replaces my previous review!
! They’re both ok until you buy a car, then you’re screwed and in your own. And oh, don’t EVER buy a used car from them! It seems al they care about i
! They’re both ok until you buy a car, then you’re screwed and in your own. And oh, don’t EVER buy a used car from them! It seems al they care about is making a deal!!
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by Bboopster16
Sep 30, 2025 -
Kia of North Austin responded
I regret to hear that you feel this way about your experience. Our goal is to support customers both during and after the purchase, whether it’s with a new or pre-owned vehicle. I’d like the chance to learn more about your situation and see what can be done to help. Please reach out to me directly at behnamshahvandi@lithia.com.
Thank you,
Behnam Shahvandi
General Sales Manager
behnamshahvandi@lithia.com
Amazing Joe the manager incredible, Ali fantastic and
amazing can’t thank them enough seriously
amazing can’t thank them enough seriously
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by ms.liliana.garcia
Other Employees Tagged:
Kendall Blythe, Joe Constancio
Sep 02, 2025 -
Kia of North Austin responded
Thank you for your 5-star review! We’re thrilled to hear that Joe and Ali provided such an amazing experience at Kia of North Austin. We appreciate your kind words and look forward to serving you again.
Excellent Customer service, worked very good with us and
also offered a great deal. Very friendly and I would highly recommend.
also offered a great deal. Very friendly and I would highly recommend.
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by hariom29404
Aug 18, 2025 -
Kia of North Austin responded
Thank you for the fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team at Kia of North Austin. Safe travels ahead!
The Kia North team followed through and delivered what
was discussed. My transaction had quite a few moving parts and some of the process was rushed through. Follow-up communication could improve between
was discussed. My transaction had quite a few moving parts and some of the process was rushed through. Follow-up communication could improve between documentation and when car is ready for delivery. However, it was a positive experience overall and Ali did well to fill in the gaps, even on his days off. Would look to work with this team again.
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by andrew l.
Other Employees Tagged:
Susan Idais
May 06, 2025 -
Kia of North Austin responded
Andrew, thank you for sharing your feedback! We're glad to hear that Ali and the Kia of North Austin team provided a positive experience overall. We appreciate your input on communication improvements and look forward to assisting you again in the future!
Exceptional at connecting with individuals with
disabilities and committed to maintaining transparency in outcomes 1
disabilities and committed to maintaining transparency in outcomes 1
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by mehak6395
Other Employees Tagged:
Richard Williams, Shoaib
Feb 03, 2025 -
Kia of North Austin responded
Thank you so much for sharing your experience! We're thrilled to hear that Ali, Shoaib, and Richard at Kia of North Austin provided such exceptional service and support to you and your family. We are committed to treating every customer with kindness and transparency, and it means a lot to know we could help you get a great deal despite your past challenges. We truly appreciate your feedback and look forward to assisting you and your friends in the future!
Feb 02, 2025 -
mehak6395 responded
I want to share how amazing my experience was with the team at the dealership! We got our van from them, and I couldn't be happier. Ali, Shoaib, and Richard were so wonderful—so sweet and friendly to me and my family. As a deaf family, it means a lot when people treat us with kindness and transparency. By the end of the day, we were thrilled with the great deal we received and the fantastic advice they gave us. They really made it possible for us to get a car despite our bad credit and past experiences with other dealerships that took advantage of us because of our situation. This team truly cares, and I’m so grateful for their help. I’ll definitely be telling my friends about the excellent service we received from this company
I had the pleasure of working with Ali during my recent
purchase, and I couldn’t be more pleased with the level of service I received. From the moment I walked in, he made sure to understand my needs and p
purchase, and I couldn’t be more pleased with the level of service I received. From the moment I walked in, he made sure to understand my needs and provided expert advice without being pushy. Ali was patient, informative, and always willing to go the extra mile to answer my questions and guide me through the process.
What really stood out to me was his genuine interest in ensuring I found exactly what I was looking for, not just making a sale. It’s rare to find someone so dedicated to providing top-notch service while keeping the entire experience stress-free.
Thank you, Ali, for your exceptional service. I truly appreciate your help, and I will definitely be returning because of the positive experience you provided.
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by alireza543noori
Jan 28, 2025 -
Kia of North Austin responded
Alireza, we're delighted to hear that Ali provided such exceptional service during your visit to Kia of North Austin. It's wonderful knowing he made the process stress-free and tailored it perfectly for you. We look forward to welcoming you back in the future!
All Team members we dealt with from the moment we walked
in the door starting with the "greeter" were excellent, profesional AND gracious!
We will be back.
Sydney is a fantastic associate!!
in the door starting with the "greeter" were excellent, profesional AND gracious!
We will be back.
Sydney is a fantastic associate!!
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by Victor
Jan 27, 2025 -
Kia of North Austin responded
Victor, thank you for the wonderful feedback! We're delighted to hear that Sydney and our team at Kia of North Austin made your visit exceptional. We look forward to welcoming you back in the future!
Good buying experience.
They give good deals to make the buying easy and both sides are happy.
They give good deals to make the buying easy and both sides are happy.
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by Cpc_B
Other Employees Tagged:
Cody Frazier, Richard Williams
Jul 29, 2024 -
Kia of North Austin responded
Thank you for your five-star review! We are delighted to hear that you had a positive buying experience at Kia of North Austin. Our team strives to offer great deals and ensure a smooth process for our customers. It's wonderful to know that our efforts helped make the transaction satisfying for both sides. We appreciate your business and look forward to serving you again next time!
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