Alissa Fox
Alissa Fox at Conicelli Toyota of Springfield

Alissa Fox

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.7
250 Reviews
4.7

250 Reviews

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250 Reviews of Alissa Fox

May 15, 2025

Dealership Rating
Employee Rating

Last visit was trouble free emissions test and service done with dispatch and shuttle service. Thank you More

by gragraves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Conicelli Toyota of Springfield responded

Thank you for servicing your vehicle with our Toyota service center. We appreciate your business. Paula d., Customer Relations

May 10, 2025

Dealership Rating
Employee Rating

Excellent service: excellent technicians and staff. I was kept updated on timing and cost, and here's my 15-year-old car approaching 100,000 miles and still running beautifully. More

by sforres1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Conicelli Toyota of Springfield responded

We appreciate this great review and positive feedback. Thank you for your continued business! Paula d., Customer Relations

May 04, 2025

Dealership Rating
Employee Rating

Service was performed quickly and in a timely manner. They even completed a recall I wasn’t aware of. More

by Bill Haney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Conicelli Toyota of Springfield responded

Thanks so much for this five star review. We appreciate the positive feedback! Paula d., Customer Relations

May 01, 2025

Dealership Rating
Employee Rating

This particular visit i received poor customer service regarding my PA inspection/emissions. I feel like they lied about the state regulations with emission exemptions and when i looked it up on the PA de More

by jerim
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 01, 2025

Conicelli Toyota of Springfield responded

I am sorry to hear that your recent visit to our service center did not meet your expectations. I shared your concerns with our service manager, Jack DePre, and asked him to review this and find out what took place. If you don't hear back, please let me know. Paula d., Customer Relations 610-234-2200 x 1213

April 28, 2025

Dealership Rating
Employee Rating

They are professional and friendly . And they are willing to answer all your questions that you may have. More

by lindamiller1952m
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rich Vetter

Apr 28, 2025

Conicelli Toyota of Springfield responded

Thank you for the five star review and kind words. We appreciate it. Paula d., Customer Relations

April 24, 2025

Dealership Rating
Employee Rating

normally i have a pretty good experience. It was probably just busy this Monday. I was told my service would take an hour however it was a little over 2 hours. Not a huge problem, but it w More

by DISTEFANOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 14, 2025

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Awesome customer service. Great deals. Beautiful showroom. Durable vehicles. Awesome salesman. Attend to your needs. More

by HJKOFFAJR
Recommend Dealer
Yes
Apr 15, 2025

Conicelli Toyota of Springfield responded

Thank you for the kind words and five star rating. We appreciate your business. Paula d., Customer Relations

April 11, 2025

Dealership Rating
Employee Rating

The personnel here are polite and caring to their customers. They want to make certainly sure you are satisfied with the service you received. I also like the way when they come to you, they mention More

by GINOK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The guys that open the doors to let you into and out of the service area; and your car.

Apr 14, 2025

Conicelli Toyota of Springfield responded

Thank you for sharing your recent experience with our dealership's service center. We appreciate the positive feedback and your business. Paula d., Customer Relations

April 08, 2025

Dealership Rating
Employee Rating

Exceptional customer service from arrival to departure. The ladies at the check out counter are always very pleasant and kind! More

by lynnloveharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Conicelli Toyota of Springfield responded

We appreciate you servicing your vehicle with our Toyota service center and appreciate the business. Paula d., Customer Relations

April 02, 2025

Dealership Rating
Employee Rating

Service finished, nobody to do paperwork, sat like a dummy for extra 30 minutes. Then waited another 10 for someone to bring the car. More

by Elenakorboukh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Conicelli Toyota of Springfield responded

Sorry to hear that you had a bit of a wait time at our Service center in Springfield. I'll share this with our service manager so he is aware of your concerns. We will do our best to avoid this in the future! Paula d., Customer Relations

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