Alissa Fox
Alissa Fox at Conicelli Toyota of Springfield

Alissa Fox | Page 31

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Alissa Fox

October 22, 2022

Dealership Rating
Employee Rating

I feel that I was lied too. Service Dept. Asst. Mgr. Made service promises that were not kept. I am a senior citizen and asked to have the air in my tires checked. After servic More

by nevertolate5107n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 24, 2022

Conicelli Toyota of Springfield responded

I am sorry to hear about your recent experience with our Springfield Service Dept. If you would kindly send me your name and contact phone number, I will have the Service Manager, Jack DePre, contact you directly. Or, if you prefer, you may contact him directly at 610-690-6000 ext. 5060. We would like to resolve these issues with you. Paula DiGiacomo, Customer Relations, 610-828-1400 x 1213

Oct 24, 2022

nevertolate5107n responded

Told battery needed. Battery was only 5months old. Put in by AAAs and under waranty. I was told brakes should be considered. That the reading was a #1. Yet my paperwork given to me when I paid my bill showed #3. and #5. She also said she would take picture of rusty brake drums and show them to me. I never saw any pictures. Your asst serv mgr. who signed me in for service said she would check on everything and when I came to pay my bill I asked her if everything was done and she said she checked on everything and that everything on my list was done and no problems! If that was the case, why was there wet toweland rags still on floor?

August 19, 2022

Dealership Rating
Employee Rating

Joel Morales He is the best sales there I like him so much he is very Professional great attitude trusted Pearson best of the best also Dave with the financing office he is great and explain every thing More

by Romany iskandar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Morales, Michael Hammond Sr., Donna Conicelli , Dominic Conicelli, Kevin Gonzalez, Paul Leahy, Manger

Aug 22, 2022

Conicelli Toyota of Springfield responded

Romany, Thank you for this great five star review. Your positive feedback lets us know we are achieving our goals in customer satisfaction. I'll be sure to share this with Joel and our Sales Team at Conicelli Toyota of Springfield. We appreciate your business and the recommendations! Paula DiGiacomo, Customer Relations

May 12, 2022

Dealership Rating
Employee Rating

Polite, professional, friendly, most important have a wide knowledge about toyota cars. Whenever I have a question about my car he never fails to call me back and I’m satisfied with his answer. Keep up More

by sylvia_c_clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Morales

May 13, 2022

Conicelli Toyota of Springfield responded

Thank you Sylvia for this great review. We appreciate your positive feedback and your business. Paula D., Customer Relations

April 29, 2022

Dealership Rating
Employee Rating

Great customer service in the service department! The whole conicelli staff was friendly and accommodating. More

by mtm0002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Morales

Apr 29, 2022

Conicelli Toyota of Springfield responded

Thank you for your 5-Star Review! We appreciat your business. - Conicelli Service BDC

April 22, 2022

Dealership Rating
Employee Rating

From Customer Service to Sales and to Service Dept. people are all very kind and helpful. Great experienced over all More

by c.balmores1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Morales, Christina Randall , Shawn Heffron

Apr 27, 2022

Conicelli Toyota of Springfield responded

Thank you for this great review and kind words. We appreciate your business. Paula D., Customer Relations

March 15, 2022

Dealership Rating
Employee Rating

It seemed that buying a new car was the better decision of why I had to take my car in. So I bought a new car. Thanks to infinity plus again, Heather Mae. This is my fourth time and third Connicelli dealer More

by Jmaggotbass
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack DePre , Heather Mae Frank, Shawn Heffron

Mar 16, 2022

Conicelli Toyota of Springfield responded

Thanks so much for this great review. We appreciate the positive feedback! Paula D., Customer Relations

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