Alix Moise | Page 16

Exceptional customer service from Alix and Greg I am a previous "Wally" customer and now a Luther customer. My previous CT 4 lease expired in November. A lot of changes within the company and wi I am a previous "Wally" customer and now a Luther customer. My previous CT 4 lease expired in November. A lot of changes within the company and with Cadillac were in front of me. As a business owner, I was able to feel a sense of comfort in knowing that the exceptional customer service from Alix & Greg. They were there to "hand hold" and take care of my car needs so I didn't need to think about it- I could keep my focus on my business. Quite honestly, last October when it was time to work on a new lease, it appeared as though options for my taste were being limited. I informed the team that my loyalty at this point was for them than it was to Cadillac/GM.. we ordered a vehicle & then the strike... I extended my lease 2 times as we waited for the new vehicle and the new leasing programs. I was hopeful that we would see "loyalty" incentives or different options available... Unfortunately (for me) the new program was disappointing. Alix and Greg were instrumental and very reassuring that they were doing what they could on my behalf. It is ONLY because of them that I have now exchanged vehicles with Luther Cadillac.. I am sure a lot of unnecessary drama occurred on my part as I am very open- passionate with expressing my thoughts- they dealt with it/me in a way that was truly amazing. I am grateful to them. More

by dawni0 Verified Customer Verified Customer

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Very good I received better service here than the GMC dealer I purchased the truck from. TRhe employees are much nicer to work with and treat you like a friend. I received better service here than the GMC dealer I purchased the truck from. TRhe employees are much nicer to work with and treat you like a friend. More

by MISHLERDG Verified Customer Verified Customer

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OIL CHANGE/TIRE ROTATION Great service! Really nice guys, took my car in right away and had it done in less time than expected. Appreciate that the service area is neat a am Great service! Really nice guys, took my car in right away and had it done in less time than expected. Appreciate that the service area is neat a amazingly clean. More

by Bonnie-arrangedbydesign Verified Customer Verified Customer

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Great service! Great service thanks to Abe, Greg, Alix, and Charlie! Friendly atmosphere at Luther--we will continue to bring in our Cadillac for service. Also, th Great service thanks to Abe, Greg, Alix, and Charlie! Friendly atmosphere at Luther--we will continue to bring in our Cadillac for service. Also, thank you for the new Cadillac vehicle loaner while services was being performed on ours! More

by ROBYN.RUMPCA Verified Customer Verified Customer

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Problem with indicator ligh The indicator light for low washer fluid kept coming on and off even though the fluid was full. Even though a problem could not be pinpointed and new The indicator light for low washer fluid kept coming on and off even though the fluid was full. Even though a problem could not be pinpointed and new light was installed. The service people were friendly and kept me advised as to what was going to be done. A new loner car was waiting for me when I arrived. The problem was fix wit9n the time frame given. My car was washed and ready to go on time. More

by Bonnie-arrangedbydesign Verified Customer Verified Customer

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Great service. Very friendly Would recommend all who own a cadillac to come here for service. My truck was done fast and service was completed own a cadillac to come here for service. My truck was done fast and service was completed More

by dmatson05 Verified Customer Verified Customer

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Friendly, competent, knowledgeable.Friendly, competent, Friendly, competent, knowledgeable. Friendly, competent, knowledgeable. Years of experience demonstrates a willing to please and provide the attent Friendly, competent, knowledgeable. Friendly, competent, knowledgeable. Years of experience demonstrates a willing to please and provide the attention and service Cadillac owners expect and deserve. More

by JAX Verified Customer Verified Customer

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