Alix Moise
Alix Moise at Luther Cadillac

Alix Moise | Page 7

Sales

Luther Cadillac

3500 Highway 61 North
Vadnais Heights, MN 55110

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156 Reviews
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156 Reviews

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156 Reviews of Alix Moise

June 19, 2021

Dealership Rating
Employee Rating

Friendly customer service. Explained what would be done. Service was completed within the time frame given. It’s always a pleasant experience dealing with Alix and the service group at Luther Cadillac in Ro More

by ELOUISEJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 17, 2021

Dealership Rating
Employee Rating

This is my 4th lease from Luther's Cadillac. It's a fantastic Team and I have worked with the same individuals for the 2nd time. More

by dsranzau
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 03, 2021

Dealership Rating
Employee Rating

The purchasing process was absolutely flawless! Bothe sales and finance were extremely courteous, professional, and patient. Referrals will definitely be on their way soon! -Kevin More

by Kevin Murray
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

May 30, 2021

Dealership Rating
Employee Rating

This is the second purchase at Luther in two years. I came in to change oil and purchased a new car. Alex did a great job in walking me through the process and followed up with setting up the new install More

by jamesgerickson20
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman , Nick Wagner

May 27, 2021

Dealership Rating
Employee Rating

We were very pleased with all of the polite and kind people we dealt with at Luther Cadillac! Alex Moise was especially very detailed and wonderful to work with! We are happy and excited about our new More

by theresesemlak
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

May 24, 2021

Dealership Rating
Employee Rating

Last time I sent in a response I was called a liar! Apparently, the person forgets about emails, texts and phone calls dates and times. I again came to Luther thinking I was going to be treated well w More

by SHANOB1040
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Riley Titus, Vang Yang , Heather Bissell, Austin Cook, Cali Henry, Will Isaacson, Scott Smith, Nick Wagner

Jun 02, 2021

Luther Cadillac responded

We are sorry for your most recent experience here at Luther Cadillac. Your review was not very specific as to what happened. If you would like to discuss the situation further and work towards a resolution, please give me a call directly at 651-209-2633. My name is Bryan and I'm one of the sales managers here at Luther Cadillac. I look forward to hearing from you.

Jun 11, 2021

Luther Cadillac responded

We are again sorry for your recent purchase and experience here at Luther Cadillac. I'm not sure what you are asking for or how what we can work on to improve. Again, I will leave my name and phone number for you to call directly so we can discuss an amicable resolution. My name is Bryan, my direct line is 651-209-2633. I look forward to hearing from you. Thank you.

Jun 09, 2021

SHANOB1040 responded

Let me give you a brief outline of the time frame here: Called Heather, sales person during my interaction with Wally McCarthy, where I bought two (2) cars and referred a friend on April 23, 2021. Heather told me to contact a Daniel Haspert(sp). Upon getting to Luther a salesperson named Joseph and not Daniel Haspert, showed me the 2019 Buick and I took it for a test drive. On my return we discussed the cigarette smoke order and he stated he would have the vehicle cleaned and I wouldn’t notice the smell – which I believed. On April 26, Joseph sent me a video of the 2019 Buick and I was to come in with my trade. On April 27, Joseph texted and wrote if I was to come in to “Value my Trade”. I texted back the three (3) things he and I discussed. 1. Smoke smell, 2. Alignment and 3. Lowest price out the door for the 2019 Buick. He texted back that they (Luther) would take of the smoke smell and alignment, On April 28, I stopped at Luther with my trade in vehicle. On April 29, I completed the deal and signed all the paperwork being assured that the person who was to clean the car would get a hold of me. On May 1, I texted Joseph and informed him I had not heard from the cleaning guy. May 3, Joseph texted that his manager was calling the cleaning guy as according to the text the cleaning guy doesn’t work on Saturday, which is odd as it is the cleaning guys second job. May 3, Joseph texted that they reached the cleaning guy and he will call me – two (2) weeks after I first test drove the vehicle! May 7, the cleaning guy cleaned the vehicle. May 8, I texted Joseph and requested new floor mats on the cleaning guys suggestion as he thought that Luther would replace the floor mats. I texted Joseph back and forth and he texted that his manager stated that I can purchase at cost. Which I declined considering the time frame and the two (2) weeks it took to get the car cleaned, along with me replacing the Cabin Filter at a cost of $67.48. Now compare what was written by a representative from Luther: Luther Cadillac responded PUBLICLY on 5/14/21 12:12 PM

May 24, 2021

Dealership Rating
Employee Rating

Everyone is friendly and treats me like a VIP. My salesman, Alix, is always available and always accommodating. Two thumbs up. I appreciate the follow up and feeling like a special customer. More

by lisamarieabc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie

May 19, 2021

Dealership Rating
Employee Rating

Alix has been helping a lot. He is very warm, kind and professional. Will definitely recommend my friends to purchase a caddy over here with him. More

by Travis
Recommend Dealer
Yes

Other Employees Tagged: Greg Clark, Dan Haspert, Chad Port

May 09, 2021

Dealership Rating
Employee Rating

Good services nice people,fast services Exelente price love my new Cadillac Thanks for all people work in Cadillac Dealer thanks for clean my car More

by SALSAYBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Riley Titus, Vang Yang , Heather Bissell, Austin Cook, Dan Haspert, Cali Henry, Will Isaacson, Scott Smith, Nick Wagner

May 07, 2021

Dealership Rating
Employee Rating

Alice and Greg are great!I have always been a great user of Cadillac.They make me happy and proud to get a good deal More

by SLVOIGT83
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Clark, Chad Port

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