Alix Webb | Page 7

Alix was invaluable. She cut through warranty red tape and facilitated repairs. She was knowledgeable and confident in answering all questions we had. She was attentive a She cut through warranty red tape and facilitated repairs. She was knowledgeable and confident in answering all questions we had. She was attentive and responded to inquires almost immediately. There weren’t any surprise or add-on charges. Car was ready ahead of schedule. More

by Teribaker67 Verified Customer Verified Customer

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Derek, Alix, and the team were great! They got me in & out in no time! Very efficient! They got me in & out in no time! Very efficient! More

by army4life31 Verified Customer Verified Customer

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Employees were friendly and professional. I was given a time estimate and the job was completed in the estimated time frame. I was given a time estimate and the job was completed in the estimated time frame. More

by bigcow21 Verified Customer Verified Customer

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Alix Webb and Don Barker are only reason for me for drive 1 hour and get serviced my car, I had always bad experience with any dealer until met Alix and Don. Thank you for giving me wonderful experience with 1 hour and get serviced my car, I had always bad experience with any dealer until met Alix and Don. Thank you for giving me wonderful experience with Hyundai! More

by ugurkarabulut Verified Customer Verified Customer

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Quick and efficient. They have a dedicated staff who seem to care about the customer and help them get a good deal. They have a dedicated staff who seem to care about the customer and help them get a good deal. More

by bgallagher801 Verified Customer Verified Customer

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Very efficient dealership. I have never had an issue where I had to go back a second time for something to get fixed. I have never had an issue where I had to go back a second time for something to get fixed. More

by marthahuaman Verified Customer Verified Customer

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Hopefully, this doesn’t happen to you… I brought my car in for a service appointment to have the rear camera replaced per a recall notice. I was told by the service rep at 5pm that it would be about an hou in for a service appointment to have the rear camera replaced per a recall notice. I was told by the service rep at 5pm that it would be about an hour and he would call me. He confirmed my cell number, and advised that because of the renovation I should wait across the street at Starbucks. At 7pm, no one had called so I walked back over to the dealership to be told that everyone from Service had gone home! My car was still parked (and unlocked!) in the parking lot. The Sales Manager told me he wouldn’t call anyone from the Service department to return to the dealership to retrieve my keys (which also included my house keys) from the safe. He even claimed to not know anyone in Service, not even the Service Manager, or how to contact them! I understand the departments are separate, but I don’t believe that he didn’t know how to get in touch with someone after-hours. I took a ride-share home, while a relative who lives 30 minutes away drove to meet me at my house with spare house keys. That relative drove me back to the dealership around 9pm with my spare car keys and drove my car home. I’ve since discovered that I could have driven home using the Hyundai app without the key fob present. [Imagine being the Sales Manager and not suggesting that as a backup solution to a frustrated and panicked customer.] I returned to pickup my keys the next morning. Much to everyone’s surprise and confusion about how I was already in possession of my car, which makes me wonder if my car had been stolen from the lot how long it would have taken for anyone to notice. I’ve been a customer for several years with two vehicles. but I will never return for service with this dealership again. More

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My experience was terrible. I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive my call .I go there they said we will resolve your issue with in 2 weeks.but still they didn't do nothing.since last Sunday my car engine light came on.The lady who talk with me she was so rude.There service so bad.I talk to them they said you need to get appointment and we have no any appointment available at this time.its only 4,750milage it's new car.Its my first experience it's so bad. More

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Dear Hyundai Fairfax, I am writing to express my extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase fro extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase from Hyundai Fairfax because of their "oil change for life" guarantee. However, since Stafford Brown took over, the level of customer service has been appalling. Recently, I encountered a serious issue with my newly purchased 2022 Tucson. The engine light was constantly coming on, and the car was shaking whenever I accelerated. When I contacted Hyundai Fairfax where I bought the car, I was shocked to receive such dismissive treatment. Stafford Brown's team informed me that they had no availability until the following week Thursday to repair my car. Frustrated and disappointed, I had no choice but to call around to several Hyundai dealerships in the area to secure an appointment. Despite my efforts, my car was never fixed because they could not even find the code for the issue. This entire experience has been incredibly frustrating and has severely damaged my trust in your dealership. As a customer, I expect better service, especially after purchasing a vehicle from your establishment. I urge you to address these issues promptly and restore the level of service that your customers deserve. Sincerely, Unhappy Customer More

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After making a huge mistake buying a 2023 Tucson, the hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. With Nissan, I could get same or next day appointments. I realize that there are a lot of Hyundai cats on the road, but they shouldn't all be in the shop at the same time. You can never speak to anyone when you call except a central reservation person who can only set up an appointment 3 weeks away and message the service rep. The service tells are not good at responding. They need a better system and bigger facility. I can't wait to pay off this car and never get a Hyundai again. Now I have an emergency. My head tank door is jammed and I'm almost out of gas. I need this car fixed tomorrow! More

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