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Received an offer from Prescott Valley Kia of $8546 through CarGurus. When I arrived at the dealer with my 85 year old father they started negotiations at $6100, more than $2k below the "OFFER" I recei through CarGurus. When I arrived at the dealer with my 85 year old father they started negotiations at $6100, more than $2k below the "OFFER" I received!??!! They behaved just like a dealership from the 90s. "We'll see what we can do.... Let me talk to my manager.... OK, now I'll take it to the big boss." Finally settled at $7500 only becuase I couldn't put my dad through the effort again. To top it off they listed it $12,599, more than double what they initially offered. This is shameful behavior. If it is not an offer then don't call it an offer. Be honest and upfront right from the start. More

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The first vehicle i had purchased from them in 2023 was a 2019 kia rio. It kept having minor things wrong with it at first, and then just as my warranty exipired after a year the engine goes out. They couldn 2019 kia rio. It kept having minor things wrong with it at first, and then just as my warranty exipired after a year the engine goes out. They couldnt help me and would not buy car back and suggested i get a second car loan. So I did. Not a month goes by and my engine stalls and smokes from exhaust. They took it in under the warranty had it for 4 months ( while i am still paying the bank ) and supposedly changed the engine, the catalyic converter, and the turbo. I finally get the car back in January and return the loaner car i had of theirs the whole time. Since then Ive had to get and pay for a new turbo feedline and a water hose. Now a couple weeks ago my car breaks down again by doing the same thing ( and i keep up with the maintenance in my vehicles ). I call dealership and ask to speak to a manager and they refuse to help me in any way. (To service or buy back and get me a new car). And to top it off I get a call back in February from the claims department saying something about damage on the loaner car. Yet I never was in an accident or damaged it and was perfectly fine when i dropped it off. Now im getting calls from lawyers and getting sued. I will fight this! This place is a joke and needs to be reported and shut down. I even read alot of the reviews and most of these reviews dont have anything good to say. They need to be stopped!!!!! They are scamming people and putting them in debt. I now cant get another vehicle because my credit dropped and am $40,000+ in debt. Not happy whatsoever! The only person that seemed to care was the guy Will who sold me vehicle and I dont think he works there any more. More

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Avoid this dealership at all costs. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here. More

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Buyer Beware Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable veh Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable vehicle. We decided on a used 2014 Kia Optima with 61,000 miles. We wore informed during the purchasing process we would not be able to get an extended warranty. Being young and naive, we didn't think it would be a problem because it was a newer vehicle with pretty low miles. Five months later the engine stars making a knocking noise. I took it back to the dealership and inquired about the problem. The told me there is no warranty on it and nothing they can do. After a bit of research I have found the motor in my Forte has been recalled from other vehicles but not mine. So now we are looking at $3,000 to $4,000 dollars to replace the motor and possibly have the same issue down the road. The 2.0l motors are prone to have metal left in the engine during manufacturing and cause the engine to seize and even catch fire. This was a known problem at the time of our purchase and not brought to our attention. So long story short we got a car payment and no car. More

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