Alma Moreno | Page 2

This is for any people, who still trust Surf City Nissan In Huntington Beach and its Service Center. From my experience in July 2022, DON’T TRUST THEM. I took my car in for service and they ruined my In Huntington Beach and its Service Center. From my experience in July 2022, DON’T TRUST THEM. I took my car in for service and they ruined my car. I almost got into a car accident because they botched my car and I had an asthma attack (that almost took my life) that night. None of them took responsibility for botching my car and is currently ignoring me. Therefore, I’m making it my mission to be heard. ========= If I could give negative stars, I would. I DON'T RECOMMEND ANYBODY TO USE SURF CITY NISSAN'S SERVICE CENTER. During hard and trying times, I guess anybody will come after you. Even when you use your vehicle to transport people to medical appointments. I trusted them throughout the years (even though they're not that great and miss little things here and there). But recently, I have lost total trust in them when they gave me my car back with missing screws and screw caps, damaged my oil cap, and cut one of my tubes (and not even trying to fix it and/or reconnect it back)... and... they've tried to have me change my transmission (after they botched my car). They didn't even tell me that they messed up my car, damaged my transmission (either purposely or accidentally. I have a strong feeling that it’s purposely because they keep on pushing me to change my transmission), missed parts, etc. ====== UPDATE ON MY SITUATION…. All of the stress with Surf City Nissan had caused me to have asthma attacks that I didn’t know about until I went to the doctor (my childhood asthma became a slow-to-progressive full blown attack without me knowing). My car is currently not safe to drive. The gas pedal keeps on depressing without any acceleration (all out of the blue). My car was the only vehicle and most reliable/easy mode of transportation to take my mom to her procedures and doctor’s appointments. We’re trying to get my car fixed for next week = her transplant appointment with all the people and teams involved for her transplant. With my current situation and using families’ cars (that are difficult for her to ambulate into/onto). In addition, she’s been having problems with her dialysis graft due to the stress of my car problems; and she’s been holding off taking her to doctor’s appointments to check it out because she’s not comfortable in any other vehicle (but mine). I’ve been using a family’s vehicle and she’s been tired after every trip and in and out of the vehicle. Surf City Nissan has been quiet after stating that they’re only willing to cover the labor costs and charge me all parts’ costs. Nissan Corporate is willing to only cover parts and transmission fluids but not labor costs. Outside auto repair shops have informed me that my car is still too new for them to order the specific transmission for my car. More

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