Almin Ališa | Page 22

Exceptional professionalism and customer service! I interacted with a great team over a 2 day period that made the service and the buying experience very personable and enjoyable!I came in for an oi I interacted with a great team over a 2 day period that made the service and the buying experience very personable and enjoyable!I came in for an oil change and had not intended to purchase a car until next year. I was just curious about what my trade in value would be and while they were putting that together I test drove a used car that by chance had everything I wanted. Timing was everything and we negotiated a deal I was comfortable with. I am very pleased with the car and the whole experience! More

by BJHRochester Verified Customer Verified Customer

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purchased new car Almin was very well informed on the make and how everything worked. Came to my house to set up my re,mote. He was VERY helpful and polite!!! Almin was very well informed on the make and how everything worked. Came to my house to set up my re,mote. He was VERY helpful and polite!!! More

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It was a great and enjoyable experience. Great customer service and easy process of approval. The price range of the vehicle was awesome. I would certainly recommend friends, family, and woul Great customer service and easy process of approval. The price range of the vehicle was awesome. I would certainly recommend friends, family, and would buy again in the future. More

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Bought a used car Arrived to look at and test drive a vehicle saw online. Almin was very nice and helpful and showed me the car we were interested in. Afterwards he he Arrived to look at and test drive a vehicle saw online. Almin was very nice and helpful and showed me the car we were interested in. Afterwards he helped us purchase said car and was very professional. This was my first time buying a car and I think it went excellent. All in all the whole experience was very smooth and positive in my opinion. If I'm in the market for a car in the next couple years I'll definitely have this experience in my mind. More

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Buying my first car! Everyone at Park Place Motors was extremely nice and accommodating. I had such a great experience purchasing my first car. I highly recommend this dea Everyone at Park Place Motors was extremely nice and accommodating. I had such a great experience purchasing my first car. I highly recommend this dealership! More

by zamzo018 Verified Customer Verified Customer

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Your body mostly replaces itself every 7 to 15 years. This is when my wife and I seem to change our cars! I generally spend 8 weeks researching and a couple weeks searching, testing, eliminating and This is when my wife and I seem to change our cars! I generally spend 8 weeks researching and a couple weeks searching, testing, eliminating and finally purchasing. My experience is one of high expectations as I look for the new car to meet the coming years! We are fortunate in Rochester to have many good automotive brands represented and some fine dealerships. During this odyssey, the top contender was located at Park Place Motor Cars. I had previously done the Sunday unattended cruise of the lots and had found the possible replacement car contenders at each site . It was now time to introduce my self as a potential customer! I had no previous knowledge of any of the sales staff and was introduced to my sales consultant, Almin Alisa. He was courteous and we got along well. I believe everyone gets stressed when buying cars and Alim was able to get the process rolling by sensing my emotions and demonstrating empathy at trying to find what was my best fit. I was shown the vehicles that I had asked to see and also outlined that some features where going to be essential. Alim used impressive knowledge of the desired product and was perceptive of how my wife and l would proceed if we where to choose our car from Park Place Motor cars. I knew a team member from a family who I hold in high regard , a brief chat with Mac Miller, VW advisor and I was able to discern that Mac thought highly of Alim Alisa. For me this confirmed Alim would work for this canny Scotsman! Next came the return to start the process of the possibility of a trade in . This was done by the sales manager James Taylor this guy has DIP (drive ,intelligent and personality) he assessed the possible trade in a firm and effective manner. James and Alim then took some time to cover their assessment and explain their proposal . everyone generally knows what their car is worth having diligently scoured the internet and although the offer is generally a little underwhelming it is only part of the process . I felt the process was moving along with my options still open to negotiate in all areas. I discussed with Alim that i would visit with my wife and then confirm we had the right Auto. this visit went well Alim used his knowledge of the product and his personality see that this was a genuine sale ! After the test drive we left the dealership believing we had found a contender for the hard part the negotiation ! This ended up being handled professionally by Alim and Sales manager James Taylor. They allowed me to stay involved and sent the correct signal to keep the negotiation going forward and not regressing . As we reached a satisfactory conclusion ( should i have got more off the sale price? did l trade in too cheap ?,was the rate satisfactory ?) Alin and James used there sales skill to ensure that l felt good about the deal and then set about putting the emphasis the enjoyment of purchasing a new VW golf . Alim and James ensured that the extra time it took process ,due to my late arrival was productive Alim tutored my son on the technical equipment and reviewed all the operating equipment with us all. James ensured that a VW program was correctly applied to ensure an extra discount . Summary If you enjoy what you do it does not seem like work .Alim and James made this experience be worthwhile they make ther job look like fun . Yes they want to sell cars , but they wanted my satisfaction to be that i had the right car and had a fair deal. Tony in finance worked really well and I appreciated that he would take time to explain even as it was after 7 pm on a Saturday evening ! Alim wished us well as we drove of the lot ..... we got a new car today and James the scottish music you played at the end was a touch too much ! as ...I will drive 500 miles ..not walk Thank you Alim , James and ...Park Place Motor Cars Team ! More

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Competent staff and very kind overall. For US Level. Custumer as Passat and BMW OWNER, both cars bought ans serviced here. Sales people not so good as in Europe. Service is closer. To expensive regular o Custumer as Passat and BMW OWNER, both cars bought ans serviced here. Sales people not so good as in Europe. Service is closer. To expensive regular oil change and used car prices More

by PANTARAND Verified Customer Verified Customer

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Very nice people friendly always ready to help thanks Very good people friendly always ready to help I have good experiences wit people from sales services and parts they have good quality cars very clean Very good people friendly always ready to help I have good experiences wit people from sales services and parts they have good quality cars very clean price is good too More

by ESNAF_VELIC Verified Customer Verified Customer

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Great Dealership for purchasing and service I have been going to this dealership for servicing my car for over 5 years. There service has been outstanding! I decided to purchase a car from them I have been going to this dealership for servicing my car for over 5 years. There service has been outstanding! I decided to purchase a car from them last month and I can say the service and engagement in buying process was just as good. Very impressive dealership in all areas. I would recommend to anyone who is the market for a car or service for you car. More

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Purchased a vehicle Professional staff, courteous and informative- they allow as much time as you need, we didn’t feel rushed, or pressured into any decisions! Most of a Professional staff, courteous and informative- they allow as much time as you need, we didn’t feel rushed, or pressured into any decisions! Most of all they follow through on their word and you feel like you can trust them. More

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