Alonzo Cano

If there was less than 1 star, that’s what I’d rate them. Overall Chevrolet has taken a huge step back in quality. I’ve purchased 3 vehicles from this dealership. Sales is great, the reason for my 1 star. Overall Chevrolet has taken a huge step back in quality. I’ve purchased 3 vehicles from this dealership. Sales is great, the reason for my 1 star. Unfortunately the service department and quality control has fallen off the deep end. I purchased my 2023 Traverse for mainly work, I’ve driven less than 10k miles in 2 years. The radio screen went black one evening about 4 months after purchase. I use the back up camera for booking up trailer so it’s desperately needed. I took the vehicle in and the middle aged Hispanic woman, acted like I was bothering her when I had an appointment for them to take a look at it one Monday morning. Unfortunately the screen came back on literally as I was on the way to the dealership. After 5 hours waiting for the vehicle, they tell me that since the screen was working, they couldn’t do anything about it. Ok, this took 5 hours (appointment was made) to come to this conclusion. Ok, no problem. I’m on the way home and the darn screen goes out again but I didn’t have time to take back to dealership for a couple of months, especially not going thru that experience. Fast forward to June 9, I finally have some time to get this fixed finally. No appointment, so I wait 5 hours and the service tech tells me they need to order a new radio. I’m ok, so I leave. They will vall to schedule to install. No call for at least 2 weeks when the sales rep contacts me to do a trade in. I explain to him the ordeal and he actually helps with coordinating me to get the truck in for the new radio. He sales rep tells me that the service department called me to set up the radio install, no missing calls on my phone whatsoever and I know the last 4 numbers from their phone number they call from. So that was a lie. July 15, I take my truck in, I was only there for 4 hours this time, and the that they got it working but the screen doesn’t raise like it’s suppose to (you can put sunglasses in the compartment behind the screen. The service tech actually asks me if I even use it, like he wanted me to be ok with its condition. SMH. I tell him that they need to call me when they get the new radio screen in. The service tech calls me 2 days later asking when I can come in as his boss is trying to close out the ticker. I proceed to tell him that the earliest I could bring the truck in was that next Monday, July 21 at around 11 am. I actually made it in at 10:00 am and they only took 1 hour, unfortunately again the part of the screen that allows it to raise up, was broken. Who checks these parts for quality control. I’ve wasted 4+ hours driving back and forth to this place and over 20 hours waiting for this RADIO to still be messed up. What a joke! More

by R Sanchez Verified Customer Verified Customer

Report | Print

I’m choosing to remain anonymous for personal reasons, but what happened during my visit to Graff Chevrolet in Grand Prairie was unacceptable—and I feel morally obligated to speak up. I came in to purc but what happened during my visit to Graff Chevrolet in Grand Prairie was unacceptable—and I feel morally obligated to speak up. I came in to purchase a reliable car for my family. I was assigned to a salesman named Alonzo Cano. At first, he seemed eager, but it quickly became clear he was more focused on pushing his personal agenda than actually helping me as a customer. The test drive turned dangerous when he insisted on driving first to “show me what the car could do.” Instead of demonstrating safety or comfort, he sped excessively, ignored stop signs, and drove recklessly—all with my child in the back seat. I asked him to slow down. He smirked and said, “I drive like this all the time.” That’s not confidence—that’s negligence. Back at the dealership, he changed the agreed numbers on the paperwork and slipped in extra fees without explanation. When I pointed them out, he became defensive and dismissive, trying to make me feel like I didn’t know what I was talking about. Then, shockingly, Alonzo began trying to sell me his girlfriend’s party planning business—as if it was part of the dealership deal. He handed me a flyer and said they “do events, balloons, and décor,” and could offer a package if I booked something through them. I couldn’t believe I was being pitched a party service while trying to buy a vehicle. To make matters worse, he made racially insensitive remarks during the process—joking about which types of customers are “easy to close.” I won’t repeat his exact words, but they were deeply offensive and completely inappropriate in any setting, let alone a professional one. It became clear that Alonzo Cano is using Graff Chevrolet’s name to further his own side hustles, rather than representing the dealership with integrity. I later heard from another local that he has a reputation for using Graff’s name to get bottle service at clubs and tries to write it off as business. Whether or not that’s true, the behavior I personally witnessed was more than enough to raise serious red flags. This isn’t just bad customer service—it’s a reflection of poor oversight, and I sincerely hope Graff Chevrolet’s management and ownership see this and take action. I have already begun filing complaints with the Texas DMV, BBB, and GM Corporate. For anyone shopping here: ask for someone else. Protect your time, your family, and your money. More

Report | Print

This dealership was very helpful and fast when it came to servicing my car and I'm thankful, another dealership said it could have taken a week but they did in less time. Thank you servicing my car and I'm thankful, another dealership said it could have taken a week but they did in less time. Thank you More

by Michelle lavoie Verified Customer Verified Customer

Report | Print

Did a. Nice work on repairs I would most definitely recommend getting repairs done here. Nice work on repairs I would most definitely recommend getting repairs done here. More

by IVONSTJULIEN Verified Customer Verified Customer

Report | Print

Complete professionalism, met every need! thanks again! Forever customer. Everyone treated me with a lot of respect and kindness, helped me and my family . They had a lot of patience and got m thanks again! Forever customer. Everyone treated me with a lot of respect and kindness, helped me and my family . They had a lot of patience and got me through the process very easily. More

by ESCO0112 Verified Customer Verified Customer

Report | Print

Good service. Great professionalism. Very informative. I definitely enjoyed my experience with the process of my purchase Great professionalism. Very informative. I definitely enjoyed my experience with the process of my purchase More

by MR.HORTON2304 Verified Customer Verified Customer

Report | Print

Great people to work with. Alonzo went over and above tp make the purchase a good experience. Alonzo went over and above tp make the purchase a good experience. More

Report | Print

Customer service should be first priority, updates on vehicles are much appreciated, I had to be calling for updates, it should've been the other way around vehicles are much appreciated, I had to be calling for updates, it should've been the other way around More

by VILANOJAVIER Verified Customer Verified Customer

Report | Print

My buying experience at Graff Chevrolet was great! Both Nate’s, Alonzo, and Phillip did a great job of helping me! Both Nate’s, Alonzo, and Phillip did a great job of helping me! More

by JOHNL1966 Verified Customer Verified Customer

Report | Print

Inconforme con un recall que al final resultó que tuve que pagar y se supone que es gratis si la garantía venció no fue culpa mía más bien de ustedes que no comunicaban la llegada de la pieza y se alargó que pagar y se supone que es gratis si la garantía venció no fue culpa mía más bien de ustedes que no comunicaban la llegada de la pieza y se alargó el tiempo de compostura More

by FEBLA75 Verified Customer Verified Customer

Report | Print