Alp Seyhan

Mr.Bulent and Mr.Alp made my dream come true in a very short period of time. They were very helpful and explained all the details very clearly. I am so glad to be in a very right place with the right peop short period of time. They were very helpful and explained all the details very clearly. I am so glad to be in a very right place with the right people. Thank you so much! Ulku Murat More

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Good dealership. Quality service This is my third experience with them I would recommend them. Quality service This is my third experience with them I would recommend them. More

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"Above and beyond service! The dealership provided an exceptional car-buying experience. From the knowledgeable and friendly staff to the seamless process, I couldn't be happie The dealership provided an exceptional car-buying experience. From the knowledgeable and friendly staff to the seamless process, I couldn't be happier with my new car purchase. They were transparent, accommodating, and truly went the extra mile. Highly recommend this dealership for anyone looking to buy a car!" More

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If I could rate their service center minus infinite stars I would. I've had better treatment from the non-luxury dealers I've dealt with in the past. When buying a mid-tier luxury brand car you expect that p I would. I've had better treatment from the non-luxury dealers I've dealt with in the past. When buying a mid-tier luxury brand car you expect that part of the additional price you pay is for better service. The receptionist is rude and incompetent. Be prepared to wait 45 min to an hour beyond any listed appointment. Loaner cars can be hard to come by. I noticed problems with my X5 right away. When the vehicle would run out of electricity and switch to gas it would lurch and shudder violently. We took the car in and they couldn't replicate the issue and told us it was probably fine. The check engine light in my car came on this week. I plugged the car in like normal at the end of the day in my garage. After reaching 100% charge at 1:30 am my BMW app on my phone received a termination message and the car stopped charging. I came out in the morning to drive the car and the electrical system was completely dead, no power to anything. I called BMW Alexandria to report the problem. The receptionist said someone would call me back but several hours later no one had called. My wife called back to follow up stating we were stranded with no car and unable to get it out of the garage and asked what to do. The receptionist rudely exclaimed that we would have to have the car towed in to the Alexandria service center on our own expense. This didn't make sense to me as the car was a 2022 model and clearly under warranty and BMW roadside assistance. I called BMW Fairfax and the receptionist was amazing. She asked me for my make and model and pulled up my vehicle record. She said my vehicle was covered by roadside assistance and that she was scheduling an appointment and also connecting me to a roadside assistance rep. A truck showed up immediately and towed the car into BMW Fairfax and a service rep called me right away to discuss the issues I was having. Alexandria service just called me a few minutes ago to follow up and ask what the issue I was having with the car. I said "thanks, but you're more than a day late, I've already had the car towed to Fairfax and they are already diagnosing it." This place will do whatever it takes to sell you a car and then once you are a customer they will treat you like you don't exist. I will never buy a car from this place ever again. Do yourself a favor and read the reviews of BMW Alexandria and compare them to the other DC area dealerships and you will see that there is a reason why their reviews are consistently a full star lower than the other BMW dealerships in the area. AVOID AT ALL COSTS. You've been warned! There's plenty of other dealers to choose from in the area, you don't need to be treated as less than human when paying this much for a car. More

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Amazing customer service all around. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. We trust him and his guidance. He isn’t pushy and will spend as much time with you as you’d like or need. Every touch point is handled with care and you can tell they value their customers. Top notch dealership. More

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Dealership was very friendly, informative, and really cares about my needs and requests. They made the process very easy. cares about my needs and requests. They made the process very easy. More

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My brand new 2022, X3 was involved in an accident. It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just ridin It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just riding horrible and feels so unsafe, apparently the side of the car that had no impact, was overlooked and has continued to be an issue. I keep calling every month to the location to get the car back in to get checked out and keep getting the run around, I am told it's busy...like xxx!! You would think they are fixing my vehicle for FREE. At this point I am DONE with BMW. On the bright side, Alp my sales guy is the best (he sold me 2 brand new cars over the years) and my previous service techs Jack and Greg are very great with communication and service! More

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