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BMW of Alexandria

4.6

525 Lifetime Reviews

499 South Pickett Street, Alexandria, Virginia 22304
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Call (703) 684-8500

Top Reviewed Employees

Alina Iturbe, Social Media & Dealer Reputation Representative, BMW of Alexandria

Alina Iturbe

Social Media & Dealer Reputation Representative
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Latest Reviews

September 09, 2018

"A TEAM THAT CARES"

- SaleemZaid

I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!

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Employees Worked With

HABIB MEHDI and HASH ABBASI

August 30, 2018

"Great car buying eexperience"

- Snow White-the sequel

I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional

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Employees Worked With

Osman Aberra

August 27, 2018

"Buyer beware -- They rip off their customers!"

- teacheresl

I've been driving BMWs for 20+ years. I bought my last one at BMW Alexandria, so I took it there for two government mandated recalls on older 3 series cars. Made an appointment a week ahead of time to bring my car in on a Sunday. Was given a loaner and told my car would be ready by Monday. The service dept. was extremely overbooked despite our having an appointment, and each day we were told the car would be ready, only to wait another day. The car was finally ready on Wednesday; I dropped off the loaner off, picked up my car, and went on my way. The next day, we received an email with LOANER DAMAGE in the subject line to say that they had found a nail in the tire of the loaner and would therefore be charging us $345 for a new tire. I took this issue up all the way to the general manager, who gave us the same line as his underlings -- we signed an agreement when we picked up the loaner to pay for any damage to the car, thus we were responsible. A nail in a tire is a road hazard, especially in this area, so we consider this charge a complete and total rip off. The general manager had the nerve to say that we were only charged for the tire, but not for the labor to put it on, and he would be happy to give us $150 credit toward future service. Clearly, this dealership knows nothing about customer goodwill and the cost of doing business. My own mechanics who have serviced BMWs and AUDIs in Arlington for more than 35 years were outraged when they heard about this. In the meantime, I have convinced my husband to buy a new X1. We will take our business to another dealership and will not do any business with BMW Alexandria. We will advise our friends and colleagues not to either.

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Employees Worked With

Sam Lee, Levant Inal, Tracy Martin, Binta Bayoh
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Photos & Amenities

  • Cable TV
  • Authorized Parts Store
  • Free Drinks
  • Drive-In Service
  • Free WiFi
  • Free Coffee
  • Pet Friendly
  • Laptop Computers
  • Shuttle Service
  • Television
  • Customer Lounge Area
  • Authorized Accessories Store
  • After Hours Drop-Off
BMW of Alexandria, Alexandria, VA, 22304