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BMW of Alexandria

Alexandria, VA

3.4
565 Lifetime Reviews Review Dealership
Welcome to BMW of Alexandria - Arlington! Your home for BMW savings! Whether you're shopping for a new BMW or used car or truck, ordering parts, or need service on your current vehicle, our experienced professionals will be happy to assist you in any way they can. BMW of Arlington is a locally owned business that provides our customers with a comfortable and pleasant buying experience without the pressure. Our positive reputation in the community and high customer satisfaction ratings set us apart from the competition. So come visit BMW of Alexandria - Arlington, your friendly neighborhood dealer for superior products and quality services …we look forward to seeing you!

499 South Pickett Street

Alexandria, VA

22304

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Latest Reviews

November 16, 2020

"This is the second car we lease from BMW of Alexandria..."

- Jose

This is the second car we lease from BMW of Alexandria and cannot be happier with the great service received. Paul Blakeman was extremely helpful and patient with me, for which I am most grateful. And more importantly, he offered me an impressively good deal. For sure I will continue buying my BMWs from them, and I recommend talking to Paul Blakeman to anybody willing to get a new or used BMW.

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Employees Worked With

Paul Blakeman

October 29, 2020

"Dysfunctional Dealership I have purchased a handful of..."

- Jay

Dysfunctional Dealership I have purchased a handful of cars both in-state and out of state, this was by far the worst experience on many levels. First, it took over 4 months for them to process tags and registration. They require you to use their “third party Tag Service”, which of course is not free. They take a $500 deposit at purchase and are supposed to refund the remaining balance. However, this was not automatically done, and I had to request for the excess money to be returned! They don’t allow you to register your own vehicle for out of state purchases ($160 fee for the tag service that took 4 months). Along the same lines, when the vehicle was finally registered, they had the plates shipped to the dealership and not to my home. Again, they wanted another $35 to ship the plates to me! Along with many other reviews here, beware of the crazy $800 processing fee for consumer services. Add in the extra $200 for registering the vehicle and $1000 is by far the most I have ever seen from dealership processing fees! Secondly, this dealership interdepartmental communication is horrendous. It honestly felt like a second job having to babysit this dealership to get my vehicle registered. Hugo was quick and to the point with the sale, which I appreciated, however once I drove off the lot, there seemed to be little effort from him. I would be very surprised if they have repeat customers here. It appears no one follows up on the registration paperwork to make sure things are in order? Every 30 days when I would request new temp tags (they were not efficient enough to send them without me asking), there was always an issue. No phone call to let me know something needed resolved. I would receive random emails asking for immediate tasks to be completed. This resulted in me having to drive on expired temp tags multiple times since it took 4 months for this process. I requested to speak with a manager, Sam Lee, and he never called. I called a few times and could only get his voice message. He would then email me later that night or days later with a response. This dealership is very dysfunctional and appears to be okay with poor service. I will not be buying another vehicle from there and would suggest you avoid them as well.

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Employees Worked With

Hugo Coz, Sam Lee

October 12, 2020

"Over the years my wife and I have bought and leased..."

- Petergl

Over the years my wife and I have bought and leased several cars from BMW of Alexandria and always received great service. For the last three we really appreciated the expertise, and patience, of Client Advisor Leigh Ross to help us select the cars and features we wanted!

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Employees Worked With

Leigh Ross

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Photos & Amenities

  • Cable TV
  • Authorized Parts Store
  • Free Drinks
  • Drive-In Service
  • Free WiFi
  • Free Coffee
  • Pet Friendly
  • Laptop Computers
  • Shuttle Service
  • Television
  • Customer Lounge Area
  • Authorized Accessories Store
  • After Hours Drop-Off
BMW of Alexandria, Alexandria, VA, 22304