Alvaro Ojeda

To me it the number one dealership in Houston... And ill refer anyone to this dealership refer anyone to this dealership More

Report | Print

I will never go again! So 2 days ago recieved a call that i was pre-approved for a loan to get a 2015 dodge challenger rt, i talked to the guy for about 20 minutes explaining that i have bad credit and i did i was pre-approved for a loan to get a 2015 dodge challenger rt, i talked to the guy for about 20 minutes explaining that i have bad credit and i didnt think id get approved. HE informed me to fill out an online credit application that i would get approved the next morning i recieved a call from there financal speacialist, that in fact me and my wife was approved to come up there and they would have all of my paperwork ready just gotta sign some paperwork and go in the new vehicle. Then a sales person called shortly and said that his manager has already spoken to the bank and all left to do is come up there verify that i am who i am and go hop in my new car, so me and my wife after work set up babysitting for our 3 kids, and headed up there after 3 hours of sitting and waiting and them telling me and her everything was fine we where going to be getting the car, (chano) the sales rep said sorry you did not get approved but they had another car (10k) less that they called the bank and i was approved for so went on a test drive, and decided ya you know what ill take the car, after over an hour of waiting he said hey i dont want to keep yall up here go ahaid and go home and ill call you at 0930 to come pick up the car since i was approved it ii called him at 1145 this morning and asked for an update he said"im busy been busy all day call you later bye" after talking to management it is currently 1500 and not a single call or anything , i am very disappointed in these people for treating a former Army Vet. And ex firefighter this way.ive laid my life on the line for this country to be treated like absolute garbage More

Report | Print

Easy, no hassle new car experience! Veronica, was efficient & I got exactly the price I wanted..no back & forth. Alvaro was terrific even after sale answering all my questions. Went to Veronica, was efficient & I got exactly the price I wanted..no back & forth. Alvaro was terrific even after sale answering all my questions. Went to another dealer first who kept pressuring to sell me a car I did not want. Great customer service and really listen to you. Big difference at Texan! More

Report | Print

Big cheaters and deceivers I bought recently a used car from this dealership because of their attractive rates. However, I had bad experience in terms of how the overall my purc I bought recently a used car from this dealership because of their attractive rates. However, I had bad experience in terms of how the overall my purchase experience went. I’m felt misguided and deceived after the purchase. First of all, I was told by the sales agent that this particular car was Certified however, while signing the documents the Finance manager revealed that its just certification “ready” and I’ll have to pay extra if I need certificate in hand. I wonder why the website as well as sales agent mentioned it being a Certified car! BS#*#*}*}* By the time we were started viewing this car, it was dark and neither sales agent nor I could find a glass chip on the car’s windshield. I found it the very next day. I usually don’t worry about such chips but this particular one was right in front of driver’s seat. This is a purely safety-hazard as it creates split-view whenever there is a car right in front of you. I would have expected any used car to reveal this kind of information upfront - which was missing in this case. This is another instance of mis guidance. Problem is, even after visiting your dealership (hoping they will take care of this and fix it by replacing the windshield)- this dealership showed very absurd response to a recent buyer - folks were laughing with the problem that I reported; their managers were like “sorry boss,now its your car, we cannot do anything now”! I felt so miserable thinking how these same guys were lurking behind me before selling the car and after then after the purchase totally new side of this dealership. Another concern I had - this particular vehicle was so dirty but I was told the appropriate detail will be done at later point. However, later I was told that only wash will be done and even they cannot honor what they said. I don’t understand how a dealership can back-out for these quality measures - especially first time buyer! While I was dealership with these problems - I was annoyed particularly with how rude a dealership’s team can become after selling a car 2 days ago! I hope after reading this you will take pre cautionary measures by staying away from them. More

Report | Print

Most enjoyable car buying experience ever! I bought a 2020 Palisade today and actually enjoyed it! CRAZY, right?! After having a horrible experience with another purchase at another dealer in t I bought a 2020 Palisade today and actually enjoyed it! CRAZY, right?! After having a horrible experience with another purchase at another dealer in town, I was gearing up for what I thought would be a long day. James Teng was super helpful in responding to my email inquiries and couldn't have been more accommodating when I arrived for my test drive. Alvaro in finance was amazing! Showed me all my options, super low pressure and just delightful. No joke I was in and out in 2 hours. Highly recommend this dealership. Great service, no games and they are looking out for their customers. More

Report | Print

Excellent sales experience I bought a new Sonata SEL today at Texan. Julio helped me with the sale. Absolutely ZERO pressure of any sort. Julio knows the cars and can answer wha I bought a new Sonata SEL today at Texan. Julio helped me with the sale. Absolutely ZERO pressure of any sort. Julio knows the cars and can answer whatever questions one has. Chazz helped me set up the tech, getting all the Blue Link and Car Play and everything else set up. Phil is the manager and helped tweak the numbers so they came out where I wanted them to. And Alvaro made the finance and paperwork part of the deal painless. Probably the best car buying experience of the couple of dozen times I've bought a car. Highly recommended. More

Report | Print

Decidedly the BEST customer service in car sales ever! After an incredibly stressful 24 hours, walking in to this Hyundai to work with Johan Cervantes and Alvaro Ojeda was a refreshingly encouraging experi After an incredibly stressful 24 hours, walking in to this Hyundai to work with Johan Cervantes and Alvaro Ojeda was a refreshingly encouraging experience. Johan did everything he could to ensure that I found THE car for me - not just a car that would work for me. Even though I showed up later in the afternoon without an appointment. Johan was able to coordinate with his team to ensure that I had my car delivered ASAP the next day. In the interim, he even ensured that I would have something to drive and provided a loaner until my new car arrived the next day. Not only did he find a car that matched every single preference I had - he did so in a way to ensure that I also stayed within my budget! When I met with Alvaro to finalize my paperwork, I was more than appreciative that he spoke candidly with me. I did not feel like I was being sold to and was thankful as is to have been approved to get a fantastic loan for 0% interest. Even though I was certainly not in a fabulous mood when I walked in and during all the paperwork, Johan and Alvaro never allowed my bad attitude to get in the way of their admirably empathetic customer service skills and overall superior service delivery. For that fact alone, I cannot thank them both enough or say enough great things about them. I will absolutely, without a doubt, refer anyone I possibly can to work with them to purchase a car! More

Report | Print

Best Car-Buying Experience BEST experience in town! These guys are dressed casual & make customers feel comfortable, not pressured! Bought a new car & traded-in my old one - F BEST experience in town! These guys are dressed casual & make customers feel comfortable, not pressured! Bought a new car & traded-in my old one - Frank made the trade work, even though he had to wiggle on the $$ valuation. Jonathan made sure that I got the SUV that best suited my needs, even though I thought I wanted a sports car. Alvaro was AMAZING and should be the new standard for "the Car Finance Guy" - not the suited, slick & slimy money guy - he worked all the numbers, made sure I was happy & got the best deal, we even talked family & kids! I won't forget how awesome these guys made the whole experience. I WILL BE BACK! More

Report | Print

Bought a Hyundai Sonata We had a pleasant experience at Texan Hyundai. Thank you, James, for helping us trade in our old car and purchase a new one! Alvaro made the financi We had a pleasant experience at Texan Hyundai. Thank you, James, for helping us trade in our old car and purchase a new one! Alvaro made the financing easy. This was our second purchase from this dealership, and we recommend it! More

Report | Print

This is a great dealership I would recommend this dealership to everyone, and have to everyone that ask me where did you get that SUV from, and how much did you pay down, how mu I would recommend this dealership to everyone, and have to everyone that ask me where did you get that SUV from, and how much did you pay down, how much is your monthly payment. I am a walking billboard for Texan Hyundai Dealership. More

Report | Print