Alvis Young
Alvis Young at Tom Peacock Cadillac

Alvis Young | Page 2

Service Consultant

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.8
41 Reviews
4.8

41 Reviews

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41 Reviews of Alvis Young

September 23, 2024

Dealership Rating
Employee Rating

I thought I was gong to wait 1 hr after 2 hrs I was told my car still was not ready. I had to wait even longer on a loner More

by Carol Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2024

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to us at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

Dealership Rating
Employee Rating

This is my third lease vehicle and their service has always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac More

by owenceasar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experiences with Tom Peacock Cadillac have been exceptional and that Ed and Alvis have made a positive impact during your lease transactions. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 18, 2024

Dealership Rating
Employee Rating

Very pleased to see the upgrades to the customer waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable More

by Houston5458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Tom Peacock Cadillac responded

Thank you for your thoughtful review! We’re glad to hear that you are pleased with the upgrades to the customer waiting area and that our service adviser was helpful and knowledgeable. We appreciate your feedback regarding the oil change wait time and the suggestion for status updates via text. Your input is invaluable as we strive for continuous improvement at Tom Peacock Cadillac. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

Dealership Rating
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Great service. Great professional people. I would highly recommend the dealership. The new facilities is very nice. More

by Pmcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

Tom Peacock Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing professional service, and we're glad you enjoyed our new facilities. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

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Another routine scheduled maintenance. As always, team performed well. Alvis is tops. Thanks again!! Well done. More

by Phil L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Paxton

Sep 18, 2024

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you had another successful maintenance visit at Tom Peacock Cadillac. I'm glad Alvis and the team met your expectations. I appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

Dealership Rating
Employee Rating

Alvis and Rodney in Vogue Tire and Rim are a dynamic duo. They both are very professional and courteous. The overall team does a great job with customer service. More

by Revrodjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! I truly appreciate your kind words about Alvis, Rodney, and our team at Tom Peacock Cadillac. I'm thrilled to hear that you experienced great customer service. I look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 12, 2024

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Had the car towed in without a specific appointment on a Monday morning. The Service Department worked us in and got us a loaner car until repairs were made. They also fixed an outstanding recall issue whi More

by Steve Shu
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Tom Peacock Cadillac responded

Thank you so much for your wonderful review, Steve! We truly appreciate your feedback on your recent experience with Tom Peacock Cadillac. We’re glad to hear that Alvis was able to keep you informed throughout the process and that we could take care of the repairs efficiently. It’s great to know you had a very good experience with us! We look forward to serving you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 11, 2024

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Employee Rating

Dealership looks great. Service person was very good. Love the new waiting areas and fresh baked cookies More

by cbrown9059
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! I'm thrilled to hear that you enjoyed our dealership and the new waiting areas at Tom Peacock Cadillac. It’s great to know our service team made a positive impression on you, and I'm glad you loved the freshly baked cookies! I look forward to welcoming you back on your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

Dealership Rating
Employee Rating

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricco Brown, Ronald Samples, Billie Collins, Freddie Falcon, Rene Davis , Spear Pittman IV, Dealer Rater, Walt Thomas, Joe Wolf

Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

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Employee Rating

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Samples, Billie Collins, Freddie Falcon, Rene Davis , Spear Pittman IV, Joe Wolf

Aug 28, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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