Always amazing customer service.
They are prompt and curious. The staff is very knowledgeable and professional.
Thank you
They are prompt and curious. The staff is very knowledgeable and professional.
Thank you
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by Aladylaurel
Service Price Transparency
Aug 26, 2024 -
Tom Peacock Cadillac responded
Thank you for the wonderful review! I truly appreciate your kind words about our customer service and knowledgeable staff at Tom Peacock Cadillac. I'm glad to hear you had a positive experience, and I look forward to welcoming you back in the future!
Sincerely,
Steve Hainline | General Manager | 281.443.7700
I’m so happy being a customer with Tom Peacock I’ve
bought two vehicles . And Mr. Alvis Young has always helped us with our customer service. We need more people like him.. Thank you
bought two vehicles . And Mr. Alvis Young has always helped us with our customer service. We need more people like him.. Thank you
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by maryhelenlara56
Service Price Transparency
Aug 15, 2024 -
Tom Peacock Cadillac responded
Thank you so much for your kind words! We truly appreciate your loyalty, and we're thrilled to hear about your positive experiences with us at Tom Peacock Cadillac. Alvis is indeed a great asset to our team, and it's wonderful to know he has provided you with exceptional service. We look forward to assisting you again in the future!
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Extremely Disappointed.
The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good serv
The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good service. My concerns have been treated as low priority and unimportant. Problems Day 1 of driving the SRX, 30,000 miles off the lot. Car returned Day 1 and 3 subsequent times the first month but was told all was well each time. Several days to respond with status each time. Car repairs needed several times since purchase. Currently in shop and told I need to look for a discontinued part and return for shop to service. Paid $4100 for this same problem less than a month ago. The same warnings on the dash. Ugh!
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by wjones80
Service Price Transparency
Jul 31, 2024 -
Tom Peacock Cadillac responded
Thank you for sharing your experience with us. I appreciate your kind words about Tommie and his dedication in assisting you. However, I understand your frustration regarding the service department and your ongoing issues with the SRX. Your concerns are important to me, and I want to ensure they are addressed properly. Please reach out to me at Tom Peacock Cadillac, so we can work together to find a solution for you. I value your feedback and are committed to improving your experience.
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Aug 14, 2024 -
wjones80 responded
Mr. Hainline, I am exhausted from trying to find some resolution to this problem. I have left two messages with the receptionist for you but no return. call. However, Mr. Alvis Young has contacted me to state Tom Peacock will order the part to fix my car, but the cost will be $1400. Initially he stated I had to look for it. I did not agree, May 2024, I took my car in for service. I told them that several of the warning lights were on the dashboard to include the stabilitrack light. The car was delivered to me on 6//1/24. I was told it was the fuel pump that was cauing all the problems I had listed. In addition I needed an air condition compressor. I was told that would solve all of my problems.
On June 28, I had some of the same problems. I was driving the car and several lights came on and the stabilitrack warning. This was the same problem but Mr. Alvis said it was not. He told me I needed a brake system control module. I need to find the part and bring it back to Tom Peacock to fix and it would cost me an estimated 700.
Mr. Ron Samples calls and states it is not a Tom Peacock issue but after a long conversation, he agrees to pay half. But after several conversation with him and Alvis independently, he states he is going to bring my car back. He refused to service. Why? Because I asked him to put the agreement in writing because Alvis sent a car repair agreement that did not list my concerns. He told me he was picking up his car and I could take my car to another dealer. I do not understand his frustration with me wanting all my concerns documented again.
I need to speak to someone who is going to be fair. I was agreeing to pay 700 for something that should have already been fixed. Mr. Samples states he is so frustrated with me because I want the paper tracking.
Today, while I'm on the phone with my salesman, Mr. Alvis calls and states he is sorry, but he misspoke. The repair will not fix the stabilitrack problem. He knows the technician recorded that the fuel pump would, but it didn’t.
At this point, Mr. Young is checking with the technician to see what the problem is. In the meantime, Mr. Samples is sending someone to pick up the loaner and drop my car off because he believes I am going around and around with him. Yes, because I need clear documentation that the car is fixed to avoid returning it a 3rd time and paying more money.
Thanks in advance for your assistance. If you are not the person who can address this matter, please provide me a name and number in the hierarchy. I will await your response.
Aug 01, 2024 -
wjones80 responded
Mr. Hainline, thanks for responding to my concern. I will give you a call today. Winifred
I have always received excellent service from Tom
Peacock. Even with miscommunications my Little Cadillac got great service.
Peacock. Even with miscommunications my Little Cadillac got great service.
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by rrnoel26
Service Price Transparency
Other Employees Tagged:
Walt Thomas
Jul 24, 2024 -
Tom Peacock Cadillac responded
Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear about your positive experience with our service team. We are dedicated to providing top-notch service for every customer and every Cadillac. We appreciate your feedback and look forward to assisting you again in the future.
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Beautiful new building at Tom Peacock Cadillac.
The service advisor was amazing and helpful. Got my car serviced and washed.
The service advisor was amazing and helpful. Got my car serviced and washed.
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by mr.quick
Service Price Transparency
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you for the fantastic 5-star review of Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our service advisor and that you were pleased with the service on your car. We look forward to welcoming you back for your future automotive needs. Drive safely!
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Great service and friendly knowledgeable staff who keep
you informed with regards to your service needs
you informed with regards to your service needs
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by drlamberth
Service Price Transparency
Jul 18, 2024 -
Tom Peacock Cadillac responded
Thank you for choosing Tom Peacock Cadillac and sharing your positive experience with us! We appreciate your kind words about our friendly and knowledgeable staff. We look forward to assisting you again in the future.
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Tom Peacock Cadillac is a phenomenal dealership that
really cares about their customers. I just want to say thank you for all the awesome customer service I received this past week, from Mr. Alvis in s
really cares about their customers. I just want to say thank you for all the awesome customer service I received this past week, from Mr. Alvis in service to my sales specialist Ms. Jones as well as Mike in finance and Steven. Upper management also checked in with us to make sure we were receiving great service. We felt very warm and welcomed. Thank you Mr. Thomas for going the extra mile. What an amazing team!
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by ER
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you so much for your 5-star review! We are delighted to hear about the exceptional customer service you received from our team, including Mr. Alvis, Ms. Jones, Mike, Steven, and Mr. Thomas. At Tom Peacock Cadillac, we strive to provide a warm and welcoming experience for all our customers. We truly appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing Tom Peacock Cadillac!
Sincerely, Steve Hainline | General Manager | 281.443.7700
I went in to have my suv state inspection.
Everyone at the service department is so helpful and nice. Keep up the good work.
Everyone at the service department is so helpful and nice. Keep up the good work.
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by lgamble387
Service Price Transparency
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you for choosing Tom Peacock Cadillac for your SUV state inspection! We are delighted to hear about your positive experience with our service department. We appreciate your kind words and your recognition of our helpful and friendly team. Your feedback motivates us to keep up the good work. We look forward to assisting you again in the future!
Sincerely,
Steve Hainline | General Manager | 281.443.7700
From our Salesman George to our Service Advisor Alvis the
service is second to none!
service is second to none!
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by Cindy
Service Price Transparency
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you, Cindy! We are thrilled to hear about your exceptional experience with us, from Salesman George to Service Advisor Alvis. At Tom Peacock Cadillac, providing top-notch service is our priority. We appreciate your kind words and look forward to assisting you again in the future.
Sincerely, Steve Hainline | General Manager | 281.443.7700
Recent service experience was excellent.
Care was ready in a timely manner and cashiers were friendly
Care was ready in a timely manner and cashiers were friendly
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by Christy Christensen
Service Price Transparency
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you for the positive feedback, Christy! We are thrilled to hear that you had an excellent service experience at Tom Peacock Cadillac. Our team is dedicated to providing timely and friendly service. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700
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