Alyssa Bartlett | Page 3

Mountain View Hyundai responded

It's great to hear that Alyssa was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mountain View Hyundai!

Mountain View Hyundai responded

William, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience felt frustrating — that’s never the impression we want to leave with anyone who visits our dealership. sometimes the advertised online price includes conditional manufacturer incentives that require specific qualifications, such as military status, college graduate programs, or other eligibility criteria set by Hyundai — not by the dealership. While we always work hard to apply every rebate a customer qualifies for, some offers simply cannot be honored if the requirements are not met. We understand how disappointing that can feel, and we regret if the explanation did not come across clearly during your visit. We do want to recognize Alyssa, who is one of our strongest customer advocates and works tirelessly to fight for every dollar of savings available for her clients. Her goal — and ours — is always to help customers receive the best possible value within the programs provided to us. We appreciate you giving us the opportunity to earn your business and truly wish you many great miles ahead in your vehicle. — Mountain View Hyundai