Alyssa Roybal | Page 11

Always seem to find things that need fixed fir a cost of $400-$1,000 $400-$1,000 More

by johnnaferguson Verified Customer Verified Customer

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Courteous, clean, thorough, and prompt. Brand new facilities, tons of cars and SUV's in stock Brand new facilities, tons of cars and SUV's in stock More

by leaddude0 Verified Customer Verified Customer

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Kevin is super helpful and makes sure you get everything you need, the store is beautiful and everyone as how you are, and if you need help finding anything. you need, the store is beautiful and everyone as how you are, and if you need help finding anything. More

by Bryce1125 Verified Customer Verified Customer

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Alyssa is awesome? She even helped us find a place close by to eat while we waited. She even helped us find a place close by to eat while we waited. More

by kathogan46 Verified Customer Verified Customer

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Since I had mixed feelings about my service experiance, I was going skip the review question "Would you recommend this service center" - but the review software forces an answer. Unfortuantely I have to say was going skip the review question "Would you recommend this service center" - but the review software forces an answer. Unfortuantely I have to say "no". I brought in my 2023 Tucson Hybrid for the 16,000 mile servicing. The service area is very nice - clean, efficient, and spacious, and the job was completed in less than an hour, as promised. The service agent, Alyssa was friendly and professional. I mainly have just one complaint with this service visit...... When checking in, Alyssa said at 16k miles "they" recommend "BG EPR" to clean the lower engine. I've never heard of that service, and said I'd like to go home and research it, adn bring it back if I found it useful. Then she (correctly) pointed out that it needed to be done when changing the oil. I (mistakenly) thought "they" meant "Hyundai", and that it would be listed in the Maintenance Schedule. Also, I'm still learning about hybrids, and since small engines have to work harder, I figured that they may need extra engine care - so I agreed to the service. When I got home I checked out the Maintenance Schedule and there was no mention of this engine oil additive treatment. Also, an 11oz can of EPR (enough for my 1.6 L engine) is only about $15 - which a dealership should get way cheaper buying in bulk. Also, there was minimal (extra) service time taken....."warm" the engine (done while doing other maintenance), then (once the oil is drained) pour the EPR in and drain that out, then fill with oil. That's a very good profit margin on a $100 service, and so it feels like a unnecessary recommendation made to boost income. Again, other than the recommendation for EPR, the service was very good. I may even bring my Tucson back next time, but I'll ask beforehand about what "extra" services they recommend so I can research it. More

by New owner Verified Customer Verified Customer

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Good communication, easy in and out service. Informed about my vehicle and what I was there for. Informed about my vehicle and what I was there for. More

by kgerdeman Verified Customer Verified Customer

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Great dealership! They have very friendly and helpful people who work there. Very quick getting me in and out. They have very friendly and helpful people who work there. Very quick getting me in and out. More

by maryrucker56 Verified Customer Verified Customer

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Very good service and the employees were very helpful and kind. Staff was knowledgeable about my car. kind. Staff was knowledgeable about my car. More

by ac_kessler Verified Customer Verified Customer

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Great job getting me in and out in a professional manor. Thank you for taking care of me and my family. Thank you for taking care of me and my family. More

by Kornsmatt Verified Customer Verified Customer

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The dealership was very nice, staff were friendly. I just wish a scheduled oil change would not take over 2 hours to complete. While I was waiting. I just wish a scheduled oil change would not take over 2 hours to complete. While I was waiting. More

by TERRILATHROM Verified Customer Verified Customer

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