Alyssa Roybal | Page 27

They did not tell me when I made the appointment that my car would need to sit on the lot for 5 days before they even looked at it. They also kept my car with no notice over both Mother’s Day weekend and M car would need to sit on the lot for 5 days before they even looked at it. They also kept my car with no notice over both Mother’s Day weekend and Memorial Day weekend so it was too late for me to find a rental car and I had to cancel my plans and when I did talk to the service mgr about the lack of communication and the dents above my drivers side door he was very unconcerned as was Alyssa and they told me it was an act of god and I should claim it on my insurance and as far as the holiday weekends they told me it happens and they have no way to know how long it would take to get to and fix my car. After I paid $3000 you would think they could pretend to care this experience has tainted the way I view Hyundai and clement automotive I will surely look at other brands and dealerships when I purchase my new car next spring More

by ambcat Verified Customer Verified Customer

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Always taken care of when I take my vehicle in for service. Kind and prompt. service. Kind and prompt. More

by Carshieldempemail Verified Customer Verified Customer

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The dealership was running a bit behind schedule but they actually finished 20 minutes early. actually finished 20 minutes early. More

by h.dattilo Verified Customer Verified Customer

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I appreciated the fact that I was able to get my car in for service and to have recall work performed without waiting for a month or more. for service and to have recall work performed without waiting for a month or more. More

by NOVELLYS Verified Customer Verified Customer

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Great quality dealership polite and don’t take long to get you a vehicle you looking for get you a vehicle you looking for More

by darriusbulls Verified Customer Verified Customer

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It was nice to have coffee and popcorn while I waited in line to be serviced line to be serviced More

by terrijayne103 Verified Customer Verified Customer

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Went. for service and had oil hand printed on door and hood I think they need too do better for service and had oil hand printed on door and hood I think they need too do better More

by farmerhorace01 Verified Customer Verified Customer

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Alyssa was welcoming and nice. I was offered a ride to local shopping as my car was being serviced. I was told just to text the number given to me and a ride would be right there I was offered a ride to local shopping as my car was being serviced. I was told just to text the number given to me and a ride would be right there. It took some time for acknowledgement of the return text and I waited about 30 minutes for someone to pick me up (just 3-4 minutes from the dealership) after I was told someone was on their way. When I went to leave, I was blocked in by another car. When I called the dealership for my appointment and asked about a specific car on the website, they give me the run around. I wanted to inquire about the car while mine was being serviced. They gave me the run around and did not return my call as they said they would to try and schedule both and I live 2 hours away. I ask questions about how to set up by Blue Link and no one can seem to help and tell me to refer to the manual which I already have done and can't get my account switched. The vehicle itself is fine. I travel here from a distance because my local dealership has a F rating with BBB and we had prior bad service. This isn't looking good either. More

by kamm_nicki Verified Customer Verified Customer

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Wanted me to leave my vehicle for 3 to 5 days for a simple Bluetooth issue. Did not even have a loaner vehicle. I felt that leaving the vehicle for what should have been a simple review was totally u simple Bluetooth issue. Did not even have a loaner vehicle. I felt that leaving the vehicle for what should have been a simple review was totally uncalled for . I left and would not leave my vehicle. More

by Ljgoe Verified Customer Verified Customer

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Service neglected to mention rats in my engine, gave me a thumbs up but now the car is inoperable. Won't shift gears, I Hyuandai Roadside can't help becuase of my location and I've been without the vehicle f thumbs up but now the car is inoperable. Won't shift gears, I Hyuandai Roadside can't help becuase of my location and I've been without the vehicle for over a week. Dealership side is fairly good. Wouldn't go back for services though. More

by joules452 Verified Customer Verified Customer

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