Alyssa Whitener | Page 12

Everyone did a great job taking care of me from Sales to Finance and Management top notch, timeline was on point Finance and Management top notch, timeline was on point More

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friendly and professional. Convenient waiting room. fast responding to your needs, wether on the phone or on sight. Convenient waiting room. fast responding to your needs, wether on the phone or on sight. More

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My tire warning light was on and I thought that I just needed air in my tire (has happened before with temperature/season change). I pulled into the service area and didn't think they were open. I could needed air in my tire (has happened before with temperature/season change). I pulled into the service area and didn't think they were open. I couldn't find anyone around. All booths were empty and there were no cars at all in the area that you pull up to for service. I went into the service dept. and asked a very friendly young lady (Alyssa) if they were open. She came out of her office to help me find someone. Just as she did, a man showed up to his booth. He was the only person in any booth. The conversation was: Me: "I just need air in my tire" Booth Employee: "Do you have an appointment?" Me: Seriously? I need an appointment to put air in my tire? Booth Employee: Yes, because other people are here with appointments. Me: Just for air? your kidding me? I need an appointment? Your other Honda locations have never done this just for air. Booth Employee: Yes, I don't know if they can squeeze you in. I walked away and went into the service dept. I sat down (in 1 of the 25 chairs that only had 3 other people in them). Knowing I was annoyed, I believe Alyssa let her manager know because Mark came out to greet me and took me into his office to find out about my situation. Long story short, my normal yearly weather change was not the reason for needing air. Apparently my tires were very old with dry rot. Mark was extremally accommodating. I really thought now that I had to make an appointment and come back. But, he took care of everything right then. Yes, I did have a wait that was expected considering but Alyssa and Mark went above and beyond with excellent customer service. Mark with my needs and Alyssa with consistently checking in with me to let me know where they were at with my car. The only negative that I have is to perhaps train the booth employee. I'm assuming he was new? More

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Didn’t respect the price on the website and sold car to a higher price than what was originally posted. higher price than what was originally posted. More

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A very easy place to do business with. Great salesman and sales manager. They did everything that was promised. Great salesman and sales manager. They did everything that was promised. More

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The service department employee, Alyssa, was friendly and professional. The communication was prompt and informative. professional. The communication was prompt and informative. More

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The team was knowledgeable and professional/friendly. She kept me updated on my service status. She kept me updated on my service status. More

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They were fast at the service, but they had an error in sending the video of the guy doing the walk around. So I had to go to the service person and she just told me what the guy said. sending the video of the guy doing the walk around. So I had to go to the service person and she just told me what the guy said. More

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Alyssa Whitener was very helpful and knowledgeable. I would gladly work with her in the future. Moreover, the customer service was great. I would gladly work with her in the future. Moreover, the customer service was great. More

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It was great experience on my last service I had. They took care of my car very well. The only thing they told me about the passenger side rim that looks great and no issues but I still feel some They took care of my car very well. The only thing they told me about the passenger side rim that looks great and no issues but I still feel something inside the rim and may be some clips might have come out or not properly on the platform. May be next time when I will come for service I would expect to get that fixed. More

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